I called several times, saying that spectrum is raising the prices every three months, and the customer service making up stories why they're raising. So l asked for the Supervisor which has the same stories. So l made a complaint to FCC within 2 weeks their general supervisor called me, and didn't lower the price, but just gave me a month free. I recommend if you've problems with Spectrum just make a complaint to FCC website, it's easy, this way with many people complaints with FCC, they've to change their behavior!