SpectrumReviews 1,941

Tried to add cable service to a New SMART TV. Called Customer Service - It took "Darrel" a LONG time to even find our account. He proceeded to advise we "had a balance due" on our account? & did I want to pay my bill? Seriously - The bill (due 9-25-20) just arrived 9-11-20. Got Nowhere with Darrell - called again (both times - held for 15-30 minutes). Set appointment for technician to come & hook up the new cable. We were told the technician would arrive between 8 - 9 a.m. -showed up at 9:30 & didn't have a CLUE as to what he was supposed to do - SERIOUSLY? Asked me where my "koaxa" cable was ( had NO idea what he was talking about). He said I needed to have a "koaxa" cable. Proceeded to tell me he needed to "look thru the entire house" to see where each TV was located - SERIOUSLY? Argued with me about where attic access was located - said he was going outside to "check things out" - NEVER RETURNED. The reason Spectrum Rates are so Low - THEIR CUSTOMER SERVICE IS MUCH LOWER - as in NONE - than their rates! They are the only company who does not require technicians to keep to a schedule or CALL OR TEXT when they are on their way to service. BEWARE PEOPLE - WORST CUSTOMER SERVICE EVER - THUS THEIR LOW RATES! VERY SAD their advertising is EXTREMELY MISLEADING. We are BOth a personal & multi location business client - our IT Manger WARNED us AGAINST doing ANYTHING with Spectrum - lesson learned!

Spectrum is the pits! I was offered a great deal by the salesperson. My bill reflected a much higher rate. Customer service said there was no such offer. Sent a text to the sales person with my concerns. Oh, he had made his sale so he did not respond. Unfortunately, this is the only provider in this new area of the city. Other areas of the same city have multiple providers. This monopoly needs to be stopped. I am considering going without cable and using a Verizon hotspot for internet. Disgusting!

Somehow this company finds a way to inch up my bill every month by a few dollars and i cant switch to another company as the cable companies have a way of only offering certain ones in certain neighborhoods and im sure they all work together on this to keep customers locked in with them and their commercials are a joke about how they care through covid 19 and are there to help as they have managed to raise my bill by 27 dollars a month through covid and their customer service is an even bigger joke as they are all rude and helpless to anyone at all

We have been running around in circles for weeks disputing a bill for services we never ordered. After months they finally sent a technician to our home and it took him 2 1/2 hours to fix multiple problems with our service. Their system kept ordering services that we never ordered! They won't give us a credit either! I am going to cancel my services and find another provider. They are the worst cable TV company ever. They would rather a customer leave than give them credit for something they never ordered -- that's the most foolish business model I've ever heard of!

We would have switched a long time ago, but the companies available in our rural area are few. About 98 percent of the times we've tried to watch Spectrum TV, it hasn't worked! When we've called customer service, they can sometimes get it working, once or twice. That's it. Then it's not working again. We only keep it because it's in a bundle with our internet, so it is cheaper to include this worthless television rather than just get the internet by itself.

Spectrum is the worst company I've ever had this displeasure to work with. Their service is crap -- complete garbage. I have a large number of devices on my wifi network and they all go down every 30 mins -- cameras, TVs, thermostat, alarms, etc. You want to talk to someone to get technical help? Good luck -- you'll be on hold for 4 hours for them to tell you to restart your modem. I'm switching to another service as I type this. Stay away from this company - FAR AWAY.

So many biased opinions in the ticker across the bottom of the screen. As a former journalism major at Texas A&M University, I was under the impression that to be a reporter you disclose facts... not opinions. If I wanted an opinion, I'd listen to a radio talk show or a tv "hosted" show. Why can't the news be factual and not opinionated? Shame on you for not strictly reporting and allowing individual bias to color your reports. I will NOT be subscribing to spectrum anytime soon.

Of course with this pandemic going on, we are all going through. With that being said, I've recieved not only numerous calls from an agent but also popping up at my HOME. I told him earlier this week I wouldn't be able to make a payment for a couple of weeks and instead of being understanding, I get the embarrassment and harassment of a worker. Is there any legal steps I can take for them to not send someone unannounced to my home?

I was a Charter customer for around 8 years and when faster Internet became available via AT&T, I switched. I paid all money due and followed all instructions from Charter so I could have a clean switch. At no point, did Charter ask that I return equipment. At no point did they call me, email me, or send me a letter requesting any equipment. Instead, they turned me over to collections as a FIRST STEP in the process. With most companies, if not all reputable companies, collections are one of the last steps in the process. With Charter, it is the FIRST step in the process as I guess they do not care about customers of 8 plus years. I am now stick dealing with a collection agency after I have turned in the equipment. The experience is a nightmare and all because Charter chose to turn me over to collections versus simply asking for the their equipment.

If I could put no stars or take away stars I would. This company is a joke, Im supposed to have ultra internet, 400mbps, find out for over a year I've been getting only 200 Mbps, had spectrum run speed test to see why it's running slow. They kick the net out from my modem and unable to get the service reconnected. I've been working from home since March, my child recently went back to school-online, and the best they could do was schedule a tech to come out towards end of the day. If my problem was caused my SPECTRUM why am I being penalized having to miss work (not to mention I got I trouble from my employer because of what spectrum did) and wait for the next tech to be available and come. This issue was because spectrum did whatever they did on the back end and couldn't connect services back. Was told by Sup Andrea a tech would be out on 8/18/20 as an escalation ticket was submitted to fix their error, of course no tech and no call back. This is really unprofessional of spectrum to just pass the problem along and not own up to what they did. It's us customers who pay the price. Been paying $80/month for 200 Mbps when it should have been speed of 400mbps or more. If I could switch carriers I would in a heart beat but it seems like this is the only $#*!ty service provider I can get. Spectrum get your $#*! together, I can see why SO MANY PEOPLE HATE Y'ALL! Y'all mess up and blame the customers, real professional.

Had Service for about 18 Months. Multiple price increases which they claim have gone up. But every time their fees go up they record record profits. When they initially hooked up my cable it didn't work for a few days. They did not reimburse me. Their guys used the wrong connectors and they all had to be replaced. Speed was never what they said. About Half. When you cancel they don't prorate the rest of your month. Which is a scam by them. They told me it's because they charge monthly. Which makes no sense. I own my own company and have monthly services and always prorate my customers if they decide to change. But I am not greedy. Customer service representative when I closed my account was terribly rude. I do not recommend to anyone.

Cancelled Time Warner yearns ago. Been calling me with sales pitch 3 to 4 times a week. I am on the do not call list. If i try to tell them that they hang up then call back. (illegal action) Every number I could find just takes me back to sales department. Went to Walmart and the Spectrum people blocked me from the aisle and began their sales pitch, told them the same things that no way would I take Spectrum. They said they had changed and said you've changed since then. Told them no I am the same person I was. Started calling me a liar and yelled at me down the aisle. Went to the Spectrum store to complain and they said not us different company, I kept with you are Spectrum, they are Spectrum what is different. Not the same company. I am going to run as many ads against them and call the FTC and the Ohio Attorney General in the morning. They should be put out of busness.

I just spoke to a Manager at Spectrum (Briana). I explained that my mothers bill increased from $169.48 to $208.10 (+22%) from the prior month. Briana advised that the rate increased due to the expiration of a 4 yr promotion? I advised that a 22% increase is ridiculous under the current environment (no inflation, high unemployment, covid etc). I also advised that my mom is 89 yrs old, poor health and living off $1200 social security payment) She advised that there is no flexibility ( take it or leave it attitude). I am FURIOUS at their attitude and lack of understanding or consideration to a current customer that has paid every bill promptly for ~15 years. Spectrum needs to change focus to customer retention vs. spending millions of dollars on advertising to lure in new customers to take advantage of in the future.

Tried spectrum. Absolutely awful internet service. So I called on July 23rd to cancel. They recorded the call. Told that I was paid through August 5 so cancellation would be for that date. Great.

They didn't process it--apparently there are multiple steps that you must go through to get it done. Got a new bill today (August 8) that they refuse to refund. They tried to act like it was my fault for not knowing what their internal process was. Talked to me like I was an idiot. And are charging me for this coming month.