This is the worst cable company in Florida. The service is deplorable. The employees are rude. I have been hung up on twice and basically called a liar about rebooting my cable box. I was told by the representative that my box had not been rebooted in thirty six days. I tried to explain that I rebooted it five times. Well nothing doing. Then I told him we had two power failures and it reboots each time we loose power. Then he hung up on me. Next day. I received an email that I made a service change. Totally untrue. Hence I had to call these buffoons again to reverse whatever the first idiot screwed up. The representative was again rude. When I tried to explain what happened once again I was hung up on. Avoid this company at all cost. The service is way over priced and they have a take it or leave it attitude. In my opinion the company needs to be renamed rectum. This is how they treat a life long customer! It was a sad day when Brighthouse cable sold out.