SpectrumReviews 1,941

My renters decided on Spectrum. Since cable had been there in the past it seemed fine. One lone tech came out (after dark)and said there was no internet connection and "something else" would have to be done. Suddenly (w/o notice) there were long cables running on top of the yard. This is the end of Nov and the grass had been aerated, seeded, fertilized. It then rained heavily so I called to find out why a new main cable was run from my box to the neighbors when it was found 2 years ago and was fine then. I asked them to please wait for the yard to dry up. They assured me that they would make sure that happened
And someone would be in touch. Five calls and discussions later, promises to meet me and talk, they came out and brought heavy equipment across the yard, making ruts in it, messing up the new grass, trampling etc. All with little or no communication with the renters or me. The dispatch man in charge got a cable CNT (someone in management)on the phone. The first cable had already been laid without utility lines drawn after they told me no one would go on the property to lay a cable until they called me and it dried up. The Dispatch manager maintained that nokne jad given them any message to contact me. He said the company told them it had been marked. Do you think the installer could see it had not? After two weeks of calling and talking to people who all knew nothing and said they did I was met at the property by the CNT who could see the damage done to the lawn. It only added to my frustration his lack of apology and eagerness to repair the yard, as well as his lack of
Concern about the poor communication within Spectrum's company. Due to my insistence he says they wil "tamp the rutted areas and throw grasseed down". It needs Dirt in the rutted areas however he made it clear that would not happen.
I have a hole in the yard made by
Their heavy equipment several years ago. They never filled it and according to rhis guy don't plan to.

We had accounts through Spectrum in two different households. Before they changed their name, we had Charter Communications at our main household for over 8-years. The worst thing about Spectrum is the constant rate hikes. In one household we had cable and internet service that began in July 2017 at $110.00 per month. In August 2018 it jumped to $144.00 per month. In September 2019 it jumped to $157.00 per month. In September 2020 it jumped to $165.00 per month. In September of 2021 it jumped to $175.00 per month. In May 2022 it jumped to $190.00 per month. That's a 75% rate increase in only 5-years! Each time I called to complain they said there's nothing they could do for me -UNLESS- I would be willing to bundle our internet, cable and add 3 phone lines. The entire bundle would then cost $285.00 per month which is more than we pay for everything now! They obviously care very little about their existing customers. Then Metronet came into our neighborhood and I called to cancel BOTH of our Spectrum accounts. OMG, then it was on. Them: "But, but, but...why would you leave us?" Me: "Because you're too expensive." Them: "But we can get you some discounts and bundle your service to save you money". Me: "Imagine being on a very, very long train ride. At first it isn't too bad, it's actually kind of fun. But along the way you've encountered some annoyances and costs that makes the train ride unbearably miserable". Them: "Um...Okay". Me: "But eventually the ride comes to an end. Are you going to get off?" Them: "I suppose...". Me: "Well I'm getting the hell off!". But here's the amazingly ballsy part. About two weeks after we cancelled BOTH our accounts I get a call from Spectrum to inform me that if we come back to Spectrum within 90 days we could get NEW CUSTOMER PRICING!

I had "service" with Spectrum and had consistent issues with the internet connection and speed. I had my internet go out random time during the day, many times while on zoom calls or uploading data. I have lost clients, lost data, lost business, had many extra hours of work put in because I would have to redoing things from stretch when my internet went down. This company destroyed me over the entire time I had service. I spent hours and hours on the phone with them and it NEVER was fixed. When I left the said my account would not be charged for the last two months due to the issues and would be at a $0 balance. Months late I am in collections! I am not paying a dime to this company that did not provide the service I was supposed to be paying for. They are liars and frauds that refuse to help when I can and cannot provide the services I was paying for.

I moved and had to change wifi/cable providers, which meant I had to close my Spectrum account. I was then billed for an entire month after moving, for what was essentially only 7 days worth of service. When I called to question why I had a bill for a full amount when I only had 7 days of service, I was told they don't prorate and that it's my fault for not stopping their service at the beginning or end of the month. They don't tell you that you'll be responsible for paying for an entire month, even if you only have the service remaining for a few days. That's a terrible way to do business.

There service is non existant and they really don't seem to care at all. Does't make any difference if you call them or go to there store, it is non existant and they don't seem to really care.

I finally received all my money back. I got a hold of the escalation dept made it right. But I wouldn't recommend them to anyone.

Canceled my service in August and they continued to bill me despite the cancellation request. Never received a bill (i moved) and first I hear about outstanding balance is a collection agency. I confirmed when I called and cancelled my previous payment covered all outstanding balances. Called to discuss collection letter, they can't help me because it was sent to collections, and I should have called sooner. No wonder people are cutting these companies off for streaming services.

After having an account for over a year, I received a bill showing (2) two different account numbers with (2) two different amounts due on (2) two different due dates with my account fully paid to date. I contacted Spectrum and after speaking with (3) three people I never received a solution to the problem. Only (1) one person from IT support provided relevant information when he told me a recent migration of accounting systems in billing was most likely the problem. Billing support provided no information, assistance, or solution to the problem with an attitude of "lets see what happens in a few days" and stated that they would not provide me with a corrected accurate bill. I am currently researching other providers in the area to hopefully be able to close my Spectrum account.

I am on the verge of declaring harassment to spectrum. They called me 10 times in two days to collect the $45 that I owe them. The day I finally was able to pay them they had already called me six times. Don't you think that's a little excessive? I'm telling you, the phone call started two days later after due date. And didn't stop for four days

This this the worst company I have ever dealt with! The customer service ppl are rude and have not been trained correctly. They give false information and swear that they are right. The only reason they are still in business is because they are the only internet service here in this area! They over charge and the service sucks!

Horrible installation and unwilling to care for customer after ther horrid performance. I would not recommend them to anyone. They take advantage of being a conglomerate that has no customer accountability. Hate this company!

Spectrum is so named because you will get a Spectrum of information depending on who you talk to. I called numerous times and got incorrect information repeatedly. They sent equipment for a self install and then later said nevermind my apartment is pro install so send it back or you'll be charged. Then they were to come today between 6 and 7 - a schedule they chose. Now I'm being notified that the technician is in route and will be late. I haven't even started using their internet and I HATE SPECTRUM. AVOID AT ALL COSTS.

I have been a loyal customer for the past 15 year and this past week suddenly I didn't have internet and I called them today to find out that they disconnected my services with out my knowledge because someone else installed service an the same location don't you think you should contact me so I'm very upset about it what kind of people is so rude to act like that you people are very unprofessional and I live on my brother property very rude people I never imagine something like this will happen to me with this company and you called them and you have to explain over an over the same information they left me unable to comply with my work

Laggy cable and internet. Had them out a couple times. Never got it fixed. Called to disconnect service and had to talk to 4 different people and only a week into my month of use I still had to pay for the full month. Very disappointing.

I said steer clear, but we only have one option. Pretty sad but I guess that's why they treat customers the way they do. They literally have been charging me for equipment I don't have for a service I don't have as well. Canceled and returned equipment a year ago. Have it set to auto pay didn't realize I have been being charged this whole time still. They proceeded to tell me I should have called to cancel a year ago hello I did and returned the equipment you received.

I have used their services since 2013 and the service was great up until now. Spectrum purchased Charter and changed the name in 2016, the service has went down hill and the prices for service have completely skyrocketed for cable and for mobile services. I purchased a new phone instead of buying a phone from Spectrum. I have been waiting now for 2 weeks for a new Sim Card to transfer my number to my new phone. I confirmed there were "technical issues" on Spectrums end and the Sim card "although they charged $10 for it - they never shipped the Sim card" and I requested if they could expedite the Sim card since I have been waiting over 2 weeks and they said "no" they could "only resolve the technical issue." I requested a manager that was never brought to the line and was only advised there was nothing more that could be done. At this point, I will most likely be transferring my service to another carrier. My advice to anyone "Stay away from this company Spectrum" the prices are NOT competitive and the service is Worse than a "McDonalds on a Friday night!"

I got a service for Internet from spectrum for $44.99 after two months They raise the price for $59 tree month after $81 for bad service since I have a automatic payment they charge my debit card without my permission when I noticed that in my bank account I called and I canceled the service and they asked me to return the equipment I Went to the spectrum store And return the equipment Three days after I cancel my service and return the equipment I get Receipt for zero balance, 2 months after I receive a bill for $337 when I called them they said you never called to cancel the service He told me it showed that you returned the equipment but you still have the service, to cancel you have to pay $337 They are Not on us this company is a trash don't do business with spectrum Unprofessional and thief They stealing people money and time and the service is Disconnect after 12 AM I have a very bad experience I don't wish anyone to have this experience again please work with Frontier or wow it's better for you to lose your money Spectrum and the employee are rude and garbage

As I have subscribe from different providers in my travels, this is the first that has charged a extra fee for "On TV" TV Guide. Even expensive satellite TV has A guide on TV!

Cable is constantly breaking up. Customer service is never helpful and there is no plan for seniors. Prices are always going up.

Crap attitudes and I hope they all know that their jobs will be obsolete and non existent within 3 years, and I am being generous with that time range. ADIOS