SpectrumReviews 1,941

Call spectrum today to find out why I had a bill since I canceled them back in November. The representative told me that my bill was $278 because the equipment wasn't turned in. I said OK that is fine not a problem I'll turn it in today. Danny told me that, I was charge because the bill went in on the third and I canceled on the eighth but I was charge for a full month and say that they do not prorate bills I informed him that that was not true and that when our service was interrupted because of poor service they've forwarded our bill that month so it's only beneficial for them when it helps them because they did not give us a month free when we didn't have service for over three weeks then the representative told me that they do not monitor the usage of equipment. I say you know that's a joke.

They charged me money for a service I don't have for over a year and now they said can't give me my money back because i didn't complain on time. Bunch of thieves!

They will give you a good deal then take it away. Try to talk to customer service is no help at all. Going to take their box and internet modem back to them. Internet was 40 now its 85. I had HBO and showtime with internet at 150 a month. Now Basic cable and 400 ghz internet is 180 with no movie channels. The pic is how the cable guy destroyed my closet to run the wire with his supervisor. Spectrum said they would charge me just to see.

Spectrum did multiple unauthorized withdrawals from my bank! I never authorized spectrum to get this money from my account! They did now what?

The mystery was cleared up by the technician Spectrum sent to my apartment because they got tired of dealing with me. After he checked my connections and broke an antique glass dish without telling me, I learned that Spectrum did not offer local channels in that 15-channel package, but that if we wanted them we had to purchase the higher priced package for $64 a month. With the hidden "broadcast fee," whatever that is, the "big savings" I was promised by the landlord amounts to $3 a month.

Having purchased two new iPhone 14 pro's we took them to Spectrum on Bluemound road to have them setup and transfer all from the old Apple 7 phones. We left after a total of two and one half hours. We were told to come back because they could not get their system to activate our phones.
As you may have guessed we were really disappointed to have spent that much money and time and still not have
the use of our new phones.
Pretty sure these are the last Apple phones we will own. All work with Best Buy on the next purchase since they have systems that work. Was told at the Apple store they use Verizon towers and there in lies the issue. Verizon was not responding to their request for activation of our phones.
Ed & Linda Moline

If i could give a negative rate I would. Communication needs work. You have to jump through many hoops to cancel service. They nickel n dime you to death. If you value your money stay away.

I HATE SPECTRUM & all of its services. First, a tech came out to install cable, leaving behind spectrum nails, screws & plastic behind in our yard. As a result, my car tire was punctured & flattened. When I called to submit the complaint, they asked for receipts of damage. I submitted the requested receipts. That was 8 months ago & Spectrum did NOTHING.

A week or so later the Spectrum remote control wasn't working so we called again. A tech came out. He rushed the installation job, leaving behind all his work tools. His tools! We called to have someone come & retrieve the tools. Spectrum sent another tech & confirmed the tools were received. The "original" tech guy came back to our home unannounced (never called to say he was coming back) & began banging on our door demanding his tools. Great thing is we have RING cameras with voice & it captured everything!

Now a few days ago (Saturday Dec 3rd), on a Spectrum's recorded line we called to get a technician specifically for:
•connection problems
•network issues
•Apple TV
"Michael" the tech arrived & sat outside for almost 20 minutes. His attitude was foul from the onset. He immediately began tell me what he could not do. I asked had he looked at the work order. When he finally read the order he continued insisting he could not complete the order request.
When I asked him to leave - he would not leave. For 25 minutes the Spectrum tech sat in front of our home & would not leave.

My husband called the police & alerted Spectrum. That's when the tech finally left.

Spectrum refused to prorated my bill even though I was told, multiple times, by their employee that charges would end as soon as I turned in my equipment. Spectrum then sent my auto pay through 3 weeks after I turned in my equipment. I spoke with a supervisor at Spectrum and she offered me an apology to fix it. I let her know, in a respectful manner, that an apology means nothing to me but paying for an extra month of service I don't have does mean something. Spectrums very low consumer rating is well earned. Find a different provider!

Service constantly out or choppy! We have 2 babies that use white noise from youtube to sleep and every time the service goes out, they wake up crying. Had to spend more money to get sound machines but it's bit the same as youtube live stream rain and storms. Spectrum is the worst internet service I've ever had! I lived in the ocala national forest and got better service with cox IN THE FOREST than I do with Spectrum in Tampa!

Just got off the phone with Spectrum for the last time. I've wasted so much time dealing with them on the phone throughout my subscription.
First of all the customer service is one of the worst I've experienced. They don't actually take notes or leave a record of your conversation/ transaction, you'll just find out in a few months that your plan was changed without you knowing. But when they do leave a note it's very selective. So much frustration with these clowns
Got tired of the internet service, it's slow and there's so many outages -you can't even be prorated for. The cellular service is unreliable, there's a 5g symbol next to the reception bars on the phone but it's bs. They don't have 5g. It's the slowest internet out there. They offer unlimited internet but if you go past a certain amount of data they slow down your service. That's like going to a restaurant where it's all you can eat but you have to wait 24 hours to get another serving. It's bs. It's not unlimited. Because it is exactly limited.
I spoke to an associate about turning my internet service off and I got off the phone. 2 months later I get a bill about my internet service which is still on and I'm still on auto pay. Despite seeing that there was no activity coming from my home and the modem not even connected they still wanted to bill me. And despite the fact that I called and cancelled it two months prior.
Then let me tell you about spectrum tv which I never signed up for but when I upgraded my cell phone some idiot $#*!-ociate signed me up for a triple bundle tv, internet and mobile deal I want aware of. I don't even watch tv, and once again, when I told the supervisor that she can check with tech support that there was never any activity on my cable box -I've never even seen a cable box, she didn't care and just wanted my money.
So screw you spectrum, you're the worst service I've had and I'm glad I won't be giving you anymore money. You guys suck! You guys are greedy.

SPECTRUM TAKES ADVANTAGE OF SENIORS. THEY OVERCHARGED ON SERVICE ON MOST CHANNELS I DON'T RECEIVE STILL CHARGE FOR BOXES I DON'T HAVE SINCE I STREAM ON ROKU

This company has been in business for years by robbing people in a legal sense. They indicate good quality service but what you really sign up for is a high bill that increases monthly with bogus explanations and random fees tacked into the bill. The internet works for about half of every hour and calling to get assistance or using the app for support gets you nowhere and some cases you are directed overseas to "John Smith" who has an accent even saying their own Americanized stage name. Not to profile or anything but just use your real name. The name doesn't change the crap for service that is provided and is very misleading. They should be paying customers to keep their service because I have switched to only internet being that is a necessity and spectrum has it to where certain addresses can only use one service provider which put customers like myself left to do nothing but scroll to any and all sites to put the word out that this company is at the bottom of the barrel.

This company should be shut down. They are full of lies. They promise and deflect. If I could give them 0 stars I definitely would. I called to cancel my service and they talked me into putting my service on a seasonal hold to see if I liked my new service and they would waive current charges. Then they increased my rate and continued to bill and auto deduct money out of my account. Then I called to cancel, they kept me on hold for 40 minutes. I finally got it cancelled and returned my equipment and received a bill for double the monthly rate. Had to call again! Unbelievable!

Well I see they have terrible reviews and don't seem to care. Stay away on any product you can. They just dropped my e-mail service I have had for 25 years.
And they want to sell me a phone. Ya Right!, yell from the rooftops Ad Bad Bad

They price gouge existing customers and force them to leave...after 30 days you can come back at a 40% discount. Why do they hate customers so much?

I received my bill for next month I noticed a $5 increase in my WiFi and so I called the billing department. I was told it was a $5 across the board increase and all Spectrum customers was being charged the same $5 monthly rate increase. I never did understand what the girl was saying it was for and finally gave up. I have spoken with other Spectrum customers who say their bill was the same. I have no videos or images for this complaint. I hardly think $5 is worth lying about. I am old and live on a fixed income. I already gave up my cable and home phone services thru Spectrum because of this. In January when my WiFi alone will begin a new charge of $90 a month they can then have the WiFi too. I am supposed to be getting 200mbps strength and I do good to get between 80 and 120. So here we are again poor service. You can call them and the techs want to walk you through a bunch of mess that usually does not help and when you pay for a service that is their job to fix it and not the customer who is not on their payroll as a internet tech. Spectrum has reached a size where customer service just does not matter anymore.

I have been using these services for the last few years, and surprisingly, every year they increase the service charge, but their service is getting worse and worse. Even after contacting them regularly, there is no improvement.