• SnapDeal

SnapDeal

Overview

SnapDeal has a rating of 3.51 stars from 776 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SnapDeal most frequently mention good quality, customer service, and nice app. SnapDeal ranks 11th among Discount Shopping sites.

  • Service
    273
  • Value
    267
  • Shipping
    267
  • Returns
    256
  • Quality
    259

This company responds to reviews on average within 15 hours

Positive reviews (last 12 months): 80%
Positive
44
Neutral
2
Negative
9
91
See all photos

What reviewers want you to know

Positive highlights

  • Nice and great products for middle class families, Good quality products, with nice customer service support
  • Very very nice service and good product quality and good product and nice delivery and nice product show

Critical highlights

  • Worst customer care support n snapdeal service too worst.
  • Not a matter of money but it shows how irresponsible and arrogance towards customer service.
How would you rate SnapDeal?
Top Positive Review

“Best price”

Shalini M.
3/19/24

Snapdeal's reliable delivery is a significant reason I choose to shop with them. I can always count on them to deliver my orders as promised, which is essential, especially for time-sensitive items. The tracking information they provide adds to the peace of mind, and I appreciate the transparency in the delivery process. Their commitment to punctuality and transparency truly elevates the overall shopping experience, and I trust them implicitly.

Top Critical Review

“Very pathetic experience”

SUNNY A.
11/27/23

I had cancelled orders before shipping but still they were sent that to with missing items and wrong size. The return request was accepted quickly but the return has been an headache. Have to explain again and again to customer care the same story even after sending them all images in email. The pickup have been done finally but the status still shows pickup pending. I feel I lost my money on Snapdeal. Emailing them is of no use. Talking to customer care also no use as they have only selected replies as trained. And I don't use WhatsApp so can't say about that. Meesho is 1000 times better in deals and returns refund same day pickup same day refund right after pickup. My mistake I tried SnapDeal

Reviews (776)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer care (87) customer service (108) return request (22) quality products (63) product quality (37) customer support (21) delivery service (26)
Thumbnail of user shalinim24
1 review
0 helpful votes
March 19th, 2024
• Updated review

Snapdeal's reliable delivery is a significant reason I choose to shop with them. I can always count on them to deliver my orders as promised, which is essential, especially for time-sensitive items. The tracking information they provide adds to the peace of mind, and I appreciate the transparency in the delivery process. Their commitment to punctuality and transparency truly elevates the overall shopping experience, and I trust them implicitly.

Tip for consumers:
Try once

Products used:
Suit

Service
Value
Shipping
Returns
Quality
Return on product
July 5th, 2022
• Previous review

I have ordered boots from here, but I dint like the boots, I have returned the product it was so smooth to return here

Products used:
Boots

Service
Value
Shipping
Returns
Quality
Thumbnail of user aksawariya9
1 review
0 helpful votes
February 29th, 2024

Brilliant app ever used no doubt. So far I have ordered 10 products and all are perfectly fine. Their product assortment is fabulous and prices are reasonable. The app UI is super smooth and user friendly. Snapdeal's model of value ecommerce is exactly what we need i.e. Best quality products at cheap prices as brands doesn't matter. Their customer support is really helpful. Complaints, if any, are resolved in 2 to 3 days. Great service I really love it and would love to order again from them 😊

Service
Value
Shipping
Returns
Quality
Thumbnail of user sunny.wantsome
1 review
0 helpful votes
November 27th, 2023

I had cancelled orders before shipping but still they were sent that to with missing items and wrong size. The return request was accepted quickly but the return has been an headache. Have to explain again and again to customer care the same story even after sending them all images in email. The pickup have been done finally but the status still shows pickup pending. I feel I lost my money on Snapdeal. Emailing them is of no use. Talking to customer care also no use as they have only selected replies as trained. And I don't use WhatsApp so can't say about that. Meesho is 1000 times better in deals and returns refund same day pickup same day refund right after pickup. My mistake I tried SnapDeal

Tip for consumers:
Returning will be time consuming and headache

Products used:
Nutriglow Sunscreen combo, Nutriglow Apple toner and gel, Nutriglow English rose French clay mask pack of 2

Service
Value
Shipping
Returns
Quality
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Hi Sunny! We extremely regret the inconvenience caused. We've got your order details and we will connect with you on priority to discuss this further.

Thanks,
Team Snapdeal

Thumbnail of user bhawnaa1
1 review
0 helpful votes
November 16th, 2023

Pls don't buy anything in bulk from SNAPDEAL bcz you faced any problem and want to return they will reject. I Ordered 6-7 products but I need to return all the products bcz of size fit issues and 1-2 cloth quality issues but after 5 returns they reject my next return request. Reason they are giving...that after 4-5 return you cannot return anything and it is our company policy. Who said we can not return all the products if we are not liking it. I have 1900rs product which I ordered first was loose than I replaced in smaller size now they are tight on me so I want return but they are not returning my product bcz of multiple return. What type of thug policy you have. If I am not liking it than I will return na why would take it zabardasti. No other company have this stupid policy than why you have and if you have than show me in written first.

Tip for consumers:
Pls don't buy from here. Bcz after 4-5 return they will not return anything and your money will stuck with those products which you are not liking it bcz of any reason

Products used:
Rigo dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Bhawna,

Sincere apologies for the unpleasant experience. Please share your order details at care_yt@snapdeal.com and we'll get this checked right away and ensure this is sorted out on priority.

Thanks,
Team Snapdeal

Thumbnail of user muthyalatarun1010
1 review
0 helpful votes
March 19th, 2024

Snapdeal's flexibility in payment options is a big plus. They offer a wide range of payment methods, including credit/debit cards, digital wallets, and even cash on delivery. This variety ensures that I can choose the payment option that suits me best for each purchase, adding to the overall convenience of shopping on the platform. Their dedication to accommodating diverse payment preferences and their user-friendly interface make Snapdeal a top choice for me.

Tip for consumers:
Nothing, Thank you

Products used:
T- shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user rahulk178
1 review
0 helpful votes
November 6th, 2019

Snapdeal helpline number@*******740@ *******@Snapdeal helpline number@*******740@ *******373@

Thumbnail of user babus11
1 review
0 helpful votes
May 5th, 2023

Snapdeal very bad company, I order 2 palazzos last month 04/04/2023,first delivery date 16/04/23,today 06/05/23 still not recevie, the past one month they change 4 time delivery time. 4 time I send complants through help centre, each time computer showing you get reply within 48 hours, but still I never get any mail from snapdeal, I will try many time contact through telphone, there is no optation. I am leaving aboard, so I suggest people who stay outside india never book snapdeal.

Service
Value
Shipping
Returns
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Babu,

Apologies for the experience you have been through. Please share your order details at care_yt@snapdeal.com and we'll get this checked right away and ensure this is sorted out on priority.

Thanks,
Team Snapdeal

Thumbnail of user teddygalantelejla
2 reviews
0 helpful votes
April 18th, 2024

Was looking for some cosplay deco stuff, searched many websites, stopped here. They had some good things, so i ordered them... But then i've met the cutom service and shipping. Not only all responses were so long to wait, like 3-5 days, but the shipping was longer that i expect... Lost time that i could use for photos and promos...

Products used:
decorations for cosplay reasons

Service
Value
Shipping
Quality
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Customer! We sincerely apologize for the inconvenience you have experienced. Your feedback has been duly noted, and we are committed to making necessary improvements to enhance our services. We look forward to providing you with an even better shopping experience in the future.

Thanks,
Team Snapdeal

Thumbnail of user teachabibbseogmhy
6 reviews
0 helpful votes
April 16th, 2024

I made 4 orders, everything fit perfectly (thanks to the consultants in the selection of sizes) Goods of good quality!

Thumbnail of user arunc15
1 review
0 helpful votes
September 9th, 2019

Hi, I am getting a call from snapdeal stating that I have won a safari car. They are asking me to send id proof and rs. 5200 to an account. Please tell

Thumbnail of user arbazp899
1 review
0 helpful votes
February 8th, 2024

I like this snapdeel be cos wery nice products
Wery wery super deel for snapdeel I like snapdeel
I love snapdeel

Thumbnail of user aishwaryad5
3 reviews
1 helpful vote
February 25th, 2023

Payment was deducted twice for an order placed. After giving false assurances that the reversal will be done in 72/48/24 hours over a period of 10 days, the customer service team said that their payment server did not receive the credit so I need to raise a dispute with the bank where I have my account.

My question to them is - is this my fault?

Just because it is my money that is lost in transit between the bank and Snapdeal, I need to figure it out and battle on.

You have lost one more customer, Snapdeal.

#angrycustomer

Service
Value
Shipping
Returns
Quality
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Aishwarya,

We extremely regret the inconvenience caused. Please share your order details at grievanceofficer@snapdeal.com and we'll get this checked right away and ensure this is sorted out on priority.

Thanks,
Team Snapdeal

Thumbnail of user ar4726698
1 review
0 helpful votes
March 19th, 2024

Beat quality products with to low prices,and good return policy try once and free. Delivery no charges

Tip for consumers:
Try once

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user bhupendros
1 review
0 helpful votes
January 16th, 2024
• Updated review

I recently purchased a high-quality tracking suit from Snapdeal and received it within three days of placing the order.

Tip for consumers:
I recently bought a tracking suit from Snapdeal and received it within three days of placing the order. The product is of high quality.

Products used:
Tracking Suit

Service
Value
Shipping
Returns
Quality
Awesome Services
October 28th, 2023
• Previous review

I purchased a product from Snapdeal. The expected date of delivery was 7 days later, I spoke with the customer support team to deliver the product within 3 days but they delivered the product on the next day of the call. I really liked their services.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user sodiyalkajal7
1 review
0 helpful votes
March 15th, 2023

Everything thing at an affordable price I buy kurti from Snapdeal with less amount than other site very good product

Tip for consumers:
Catchy quality at affordable price

Products used:
Sandals

Service
Value
Shipping
Returns
Quality
Thumbnail of user rajats61
1 review
0 helpful votes
April 3rd, 2023

I have fully satisfied with the sevice of snapdeal they timely delivered my product i love it snapdeal poduct is really good

Service
Value
Shipping
Returns
Quality
Thumbnail of user chaudharykajal451
1 review
0 helpful votes
March 19th, 2024

Snapdeal's hassle-free returns process is a significant relief. On the rare occasion when I've needed to return a product, the process has been smooth and efficient. Their transparent return policies and quick resolution of issues demonstrate their commitment to customer satisfaction. Their commitment to seamless returns, coupled with transparent policies and prompt issue resolution, solidifies Snapdeal as a customer-centric platform that truly prioritizes satisfaction and peace of mind.

Tip for consumers:
Try once

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user sachinp54
1 review
0 helpful votes
January 3rd, 2024

Best delivery, best customer service, World class service, From start to end the sevice was very good

Tip for consumers:
No

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user eshaguptad
1 review
0 helpful votes
July 22nd, 2023

Hi all, my review of the Scoopy - Z55 Ultra Black Smart Watch which I purchased from Snapdeal.com last week, the watch is a truly revolutionary device designed to enhance your everyday life. With its sleek design, advanced features, and affordable price range, this smartwatch has the potential to become your ultimate companion. In this review, I will walk you through its notable features, performance, and overall value.

Design and Features:

The Scoopy - Z55 Ultra Black Smart Watch boasts a modern, stylish design that will effortlessly align with your daily outfits. Its durable black stainless steel frame ensures longevity, while the comfortable silicone strap ensures a snug fit on your wrist. The 1.5-inch OLED display provides crystal-clear visuals, ensuring easy navigation through the watch's features.

Equipped with Bluetooth technology, the Scoopy - Z55 Ultra Black Smart Watch seamlessly connects to your smartphone, allowing you to receive notifications, calls, and messages directly on your wrist. With a simple touch, you can view and respond to important alerts without having to constantly reach for your phone. Moreover, the integrated heart rate monitor accurately tracks your fitness goals, making it an ideal companion for your workouts.

Performance and Functionality:

Powered by a robust and efficient operating system, the Scoopy - Z55 Ultra Black Smart Watch delivers a smooth user experience. The quad-core processor ensures snappy responsiveness, while the generous 2GB RAM provides ample space for your apps

Shipping
Returns
Quality
Thumbnail of user gauravs87
3 reviews
0 helpful votes
May 29th, 2020

I will not recommend this site not bcoz they lack in any aspect of delivering the product in time or regarding quality of product the reason for my not recommending to this site is simply based on the price they give the product they provide in costly rate as in today's time of high competition you should consider everything there delivery time is may be one of the best but some times they also take delivery charges all in all because of few reasons they lag behind

Thumbnail of user rakeshy10
1 review
0 helpful votes
March 10th, 2021

I was a frequent buyer of Snapdeal till 2016 but, I stopped shopping with them since had a bad experience with their customer support. They had automated their entire customer support due to which one could not speak with a human. I recently saw an ad on Facebook and decided to give it another shot and to my utter surprise, this time they started to showcase their customer support options tome pro-actively.

I tried using their What's app chat support and found it very useful and quite a seamless experience. I will recommend everyone to be use them again.

Products used:
Bluetooth earphone

Service
Value
Shipping
Quality
Thumbnail of user v8126331427
1 review
0 helpful votes
November 22nd, 2023

Snapdeal provide best services with best product you can putchage anything without any doubt. I am very happy to purchage the product and I will advise about snapdeal

Products used:
Nice product

Service
Value
Shipping
Returns
Quality
Thumbnail of user revansiddakodambalkar
1 review
0 helpful votes
August 12th, 2023

I contacted Snapdeal and the product is damaged but the returns facility is also very slow. Again, the delivery boy has not come yet, he says to send it through the post office. I am responsible for this Snapdeal.is west

Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Revansidda,

We extremely regret the inconvenience caused. We've got your order details and we will connect with you on priority to discuss this further.

Thanks,
Team Snapdeal

Thumbnail of user nitimehar54
1 review
0 helpful votes
July 11th, 2023

The guidelines are so easy to understand and very helpfull to make good choice of product and easy return and refund policy.

Tip for consumers:
Try once

Products used:
Saaree

Service
Value
Shipping
Returns
Quality
Thumbnail of user mpal46114
1 review
0 helpful votes
November 21st, 2023

Just received a product with a perfect condition and with timely delivery and customer service is excellent.

Tip for consumers:
Only customer service

Products used:
Phone cover

Service
Value
Shipping
Returns
Quality

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From the business

Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold

Company Representative

Thumbnail of user kavals
Deepak J.
Typically responds within 15 hours

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