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SnapDeal

How would you rate SnapDeal?
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India
1 review
0 helpful votes
Follow Sebastian N.
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I got two sets of same set. They were utter useless product. There was no company packaging and it was wrapped with some plastic and Snapdeal outer cover. It was used by someone and torn and dirty. I requested for return and refund. Literally I had to take these products to delivery person for returning. They were not at all interested to get back the things. Finally I got refunded for one product other set they haven't refunded yet. Many times I called there toll-free number once someone attended and they informed me they would refund it. Now it is almost more than one month no positive response at all. My humble request to public that don't trust this e- commerce site. Finally I lost my money

Date of experience: May 31, 2020
India
1 review
1 helpful vote
Follow Pankaj S.
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I am very dissatisfied and unhappy with Snapdeal customer and courier service. I ordered for a shoe, from Snapdeal site and I was sent a different shoe altogether. Now the courier guy who was coming to deliver at my place today, did not turn up after calling repeatedly. He kept on saying that he will reach in 5-10 minutes many times and then he switched off his phone. I would suggest please get in touch with your courier service and sort my problem as soon as possible. Courier Guy contact Number- *******466

Date of experience: July 21, 2017
Hong Kong
1 review
0 helpful votes
Follow amit n.
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Purchased shoes from snapdeal last week and this week requested for return as it was misfit... but last 3 days their courier service has failed to do pick up & on contrary snapdeal sends message that pick up failed because of customer not available. This is unbelievable and shocking to have such worst experience with such company which is competing with amazon & flipkart which are having excellent customer service.

Absolutely disappointed and never doing to use snapdeal again! U just lost a potential customer due to ur such stupid & nonsense approach towards business.

Worst to worst - rating to be given as possible.

Date of experience: January 5, 2017
India
5 reviews
134 helpful votes
Follow Sambhavi t.
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Faithful online store..
December 18, 2015

Snapdeal is a good store to deal with your choices provide reliable service to its every customer. Fast Delivery, Affordable price, Free shipment are the amazing feature of this site due to which traffic take place at this store.

Date of experience: December 17, 2015
Georgia
1 review
2 helpful votes
Follow Rajani K.
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I had a worst experience with the seller. I placed more than 1 order and received not a quality product so, I had to cancel other orders that were placed for 3 coins. He refunded just one coin refund only instead of 3. I am not sure why Snapdeal allows such sellers or Snapdeal does this kind of cheat to customers... I don't recommend anyone any items from that website...

Date of experience: July 18, 2016
India
1 review
0 helpful votes
Follow Aniket C.
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I am a regular online shopper n I recommend everyone to shop on Snapdeal for their genuine products. All the products are value for money. I have also shopped from other websites too but Snapdeal have very good product quality and their delivery services are superb!
For instance, I bought a belt from Snapdeal a few days back, the leather quality was extremely good and the price was just 250 rupees. The same product was available on other websites too but not less than 350 rupees. Thanks to Snapdeal for this great online shopping experience.
Also, you always get a promo-code whenever you open Snapdeal App, in that way get great deals n discount too.

Date of experience: February 22, 2021
India
1 review
0 helpful votes
Follow ravi h.
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Dear Snapdeal Team
'
I placed order no *******7133 is not processed fast. I have booked mobile and paid online by debit card. As per the add found that express delivery is available for online payment. Still now my order is processed fast. I need this product today. Tomorrow i am going my native.
Please help me.

Please call me@ *******468

Thanking you

Date of experience: December 23, 2016
India
1 review
0 helpful votes
Follow Basant S.
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Duplicate Products
February 24, 2017

If I had a choice of rating 0, I would have done that. The worst e-Commerce company. Delays and less number of products can be adjusted, but what about fake and cheap products? Charging deep products and not even the 1st copy is being delivered. You guys lost a very loyal family that used to shop regularly with you.

Date of experience: February 24, 2017
India
1 review
1 helpful vote
Follow Aakash O.
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I have ordered twice from Snapdeal and they are just horrible. Once they did not deliver the product and returned my money after 30 days! Second time, they sent me a fake product. Never buy from Snapdeal. Please protect yourself. Go for flipkart or amazon.

Date of experience: January 10, 2015
India
1 review
0 helpful votes
Follow Rashmi B.
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They show discounts but he final bill will br different and u receive many fraud call once u place any order... i guess their data is leaked as i received two fraud call tat u have won prize ans so on...

Date of experience: October 1, 2020
India
1 review
1 helpful vote
Follow Radha r.
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Service by Snapdeal
February 23, 2017

I had raised a return request almost a month back, I did not get any call for the pick up. I kept calling Snapdeal every alternate days, and they kept saying they escalated the case and I will get call within 2 to 3 business days. It's went like ds for a month and till now they have not picked up the product. I want to complain on their terrible and hopeless service to consumer forum. This firm should be banned. Don't buy anything from them. First of all poor quality, does not look like original products. And pathetic services...

Date of experience: February 23, 2017
India
8 reviews
173 helpful votes
Follow sohi k.
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Great offers
January 22, 2016

3 days ago I have ordered 1 mobile and 2 shirts from snapdeal and they delivered it to me on time and price was affordable. Snapdeal provides good customer services. I always prefer snapdeal just because of its great offers..

Date of experience: January 22, 2016
India
1 review
1 helpful vote
Follow Ankita S.
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I didn't receive my complete item. I order 6 shirts but i get 3 with different company And when i complain about that they decline to hear. Also their customer care service is weast no one is listening. And when i try to call delivery boy he talk very badly and said if product is not complete than its not our fault

Date of experience: October 17, 2020
India
1 review
0 helpful votes
Follow Pushparaj u.
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I was very upset when i recently purchased a blue tooth smart watch which does not match the description in the original listing. It was the fake item. So according to the return policy i asked for refunding the amount and sent the item back. But they refused to refund and sent the product back to me. I will not stand for spending my hard earned money on poor quality product like this. I request you all please dont buy anything from snapdeal.

Date of experience: September 29, 2018
India
1 review
1 helpful vote
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Worst Ever Service
November 14, 2016

One of the Worst ever service by Snapdeal I have seen. Humble request to everyone, please dont buy any product in Snapdeal, either you will get damaged product or a different product.

The replacement process even worser. You dont have any mode to raise complaint other than customer care, which is again a worst customer care service. Your problem will not get resolved at all. Every time you call them they will provide the same status.

I had a very bad experience and decided not to but any product even they giving it for no cost.

Even 1 star is high for Snapdeal.

Date of experience: November 14, 2016
India
6 reviews
126 helpful votes
Follow Chhavi a.
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More brand one site...
January 29, 2016

Snapdeal is most popular E-commerce site because everything available on this site at any time. Best part is quality and promising rate... comparison to other E-commerce site it is best among the all. I ordered Lenovo desktop last week and with 30% discount. I received the items with proper packaging and all products are genuine. The orders are delivered on time within 2 days of order placed. I really appreciate the customer care team.

Date of experience: January 28, 2016
India
1 review
3 helpful votes
Follow Sumita S.
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I received a broken cooker raised a request to return... No one contacted for pickup then status updated as failed to contact please reschedule or cancel request... You cannot speak to a customer service agent the phone keeps you only on Automatic options... No email... Horrible

Date of experience: October 13, 2016
India
1 review
0 helpful votes
Follow Ricky T.
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Thanks Snapdeal, I received original nike shoes not fake shoes from snapdeal. They are really nice and trendy. The Nike shoes are so comfortable that I am wearing it everyday now for running and even at office. I dont buy shoes online as not sure about the quality and size but when I searched Nike shoes on google so got some best deal on Snapdeal.

Date of experience: February 17, 2021
India
1 review
0 helpful votes
Follow Pawan K.
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I have been shopping from Snapdeal since 2016 and have never faced any issues with them. Their app/website are super smooth and user friendly where you can quickly place your orders. The order tracking is also very convenient with regular updates via Whatsapp and SMS. You can play games in the games zone and earn coins to buy vouchers to save more on your orders. The products quality is really good and price is also competitive compared to other sites. The customer service is also very helpful.

Date of experience: April 23, 2021
Deepak J. SnapDeal Rep
over a year old

Thank you so much for sharing your wonderful feedback. We're delighted to hear this:-)

India
1 review
1 helpful vote
Follow Zinedine Z.
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You people are worthless low lives who know nothing better than to steal hard-earned money from people. Just so you know I've already boycotted your piece of $#*! company and I'm further going to discourage people from buying even a toothbrush from you. I hope you people go bankrupt soon and all you people suffer the worst corporate scenario possible. Bloody thieves and scumbags.

Date of experience: July 14, 2017

Overview

SnapDeal has a rating of 2.6 stars from 789 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SnapDeal most frequently mention customer care, return request and bad experience. SnapDeal ranks 22nd among Discount Shopping sites.

service
300
value
294
shipping
293
returns
281
quality
287
This company responds to reviews on average within 1 day