Smilelove

Closed on weekends so do not expect response until mid Monday, slow to catch up on their e-mails. Takes up to 6 weeks to receive aligners from start of process. Impression trays should be labeled top and bottom due to gets confusing when you're in a hurry. Would be nice if you could have an account on their site that lists order status instead of having to wait for a response from them. Customer service is friendly but they really should list hours and describe how the process works more in detail since people are anxious after spending so much.

I have not received my aligners yet. It has been approx 45 days since my initial order. It would really help if the impression process was a little easier. Just simply labeling the upper and lower mouthpieces would be a big help. They will send you a booklet to call or login to visit with an impression specialist, however it was two weeks out before an appointment could be booked. This type of product is great for individuals with a busy schedule, its just that they do not cater well to individuals with a busy schedule because customer service is very slow to respond or provide assistance. There could be simple changes to make the process a little more streamlined like text a youtube or video link with an impression "how to", label the upper and lower mouth pieces, etc.
I hope to have aligners at some point.

My experience with Smile love was good at first. They work with you to get the best fit for the mold to make the aligners. Once I recieved the aligners I have had many problems. The aligners I recieved do not fit so I go tagged the company that day. For two months I was ignored until I sent an email expressing how frustrated and angry I was. Now I am just getting the run around. They are just trying to wear me out so I give up and they don't have fix the mistake that they made.
I am mad that I waisted my money with this company and hope that others don't make the same mistake

I ordered my aligners back in October. I took the molds set my payment off. It took them until February to get me the aligners. With almost half of a year between taking impressions and getting my aligners my teeth had obviously moved and the trays are extremely ill fitting
I have been wearing them far longer then the two-week period to try and make my teeth conform to these trays.
I have contacted the company and number of times and not received a response. I finally googled smile of not responding and found out that the company has gone out of business. You think this might be something that they inform customers of. As a result I have more than three-quarters of my treatment to go and no support whatsoever.

I'm 63 yrs old and wore braces when I was 12. Unfortunately with age, my teeth drifted back to where they were. I did some research and decided to give Smilelove a try. I am 2 months into my 'treatment and so far, so great. I can really tell a difference already; my coworkers have noticed my smile is changing, it's really easier to floss for sure! And I am taking better care of my teeth now. I have absolutely no regrets going with Smilelove. The customer service is wonderful, I had no problems with my impressions, the price is right and i am getting fantastic results. I can't wait til my 7th month!

Beginning stages were very pleasant. I recieved my kit right away. The order process, linked from my company employee discount program, did not have any preliminary questions. At the time I had a temporary crown, so after I got my kit I reached out and they suggested I should wait until I got the permanent crown. Ok good call. The night before, I started practicing. I sent a top and bottom practice pic and waited... 5 days... this is where it went downhill fast. When I finally got to the preview of my digital images, I could only see the images, not the treatment plan. The before images did not look anywhere near mine. My inquiry was never responded to. Phone calls not answered. Form submission not responded to. To add to the digital image issue, the after photos showed a gap between my incisors and my molars. Really!

Over a year to get the aligners, retainer broke after 1 mth. Paid for new ones-over 3 mths and haven't received. Broken every promise they've made. Supervisors and reps are a joke. Go elsewhere!

LOOK AT THE GOOGLE REVIEWS! I purchased treatment for 4 individuals. My daughter is the first one to finish. They did not do a proper alignment and need to make adjustments. They need to send me another impression kit and another set of aligners. They promised satisfaction. I have contacted them multiple times both by phone and email. There is 0 response. Best Company says they went out of business in March 2020, but there are reviews here from May 2020. I'm not sure what's going on, but I would be very wary of doing business with them. When I signed up a year ago, they had the best customer service. Now, it's non-existent. It seems, once they have your money, they disappear. If I do not get a response, I will look into class action law suit.

I had to submit the impressions 2 times but within 25 days after being accepted, I have my aligners. The first pair fits perfectly and are so clear, you can almost not see them in your mouth. They are easy to wear and I may even lose a few pounds by not snacking all day long! The cost, along with their great customer service, makes this product a great value. I would definitely recommend this to anyone who wants to straighten and brighten your smile. I can't wait for all of my future selfies :)

I paid to have corrective trays made for me through SMILELOVE nearly 6 months ago. Each time I tried to submit my impressions so they could produce the trays - -they were unacceptable. I tried 5 times; I even consulted with a dentist. No product was provided to me. So -- I asked for a full refund based on their refund policy. I emailed them 3 x's, chatted with their 'customer care' reps online and called them. They have failed to acknowledge my refund request. Black hole. They have full payment for something they never provided to the consumer.

My wife and I both paid and submitted impressions. I was happy with mine, but she was not happy with hers. As the contract states, the buyer is entitled to a refund for any reason before they approve production of the actual aligners. Well, since we asked for a refund on her trays, we've had one response trying to talk us back into the sale and then absolutely nothing for a week. I have had to resort to disputing the transaction with my credit card company. Very disappointing, especially since I am already a paying customer with my aligners. I expected more.

I've been waiting for MONTHS for my aligners (the actual devices, which straighten your teeth). This company is in shambles. They're not even responding to my inquires about when (or if) I'll receive my aligners. I've completely lost faith in this company. I spent $1500 in December 2019. Here I am in April 2020 and I'm still waiting. Don't walk, run from this company. It's a complete and total joke. Its customers are the butt of that joke. It's an absolute disgrace.