asked byon 5/7/19
On Sep 10 I received confirmation that my sons impressions were accepted. We are supposed to receive the aligners 4-5 weeks (4-6 or 6-8 depending on who answers you.) on Oct 25 I asked for ETA and was told they should be done soon. NOW on Nov 20, (only AFTER I inquired) am told somehow our aligners didnt ship with the "others" and that we will have them in 1-2 MORE WEEKS! WTH? I paid up front in full and someone better be accountable. Im am still unsatisfied today.
I posted a complaint on the smilelove Facebook page after being in your same situation. I received a call from Mitch the next day and had my aligners shipped out within three days. He said the marketing team let him know about my situation. Don't underestimate the power of Facebook or twitter.