I am a new subscriber to Scentbird. I don't know which fragrance smells good on me and I don't want to buy expensive bottles trying to find one that does. I was apprehensive after googling reviews of this subscription service but decided to try it out for myself. I placed my order choosing 2 bottles (one for me and one for my husband), received an email saying to choose and confirm my choices within 24 hours or they choose for me (seems reasonable). I received an email saying that my order was expected to arrive on a date and it did not arrive that date. Looking at the shipping tracking it had an odd route/reroute and did arrive 3 days later than the first estimated arrival date (not perfect, not bad).
These reviews spoke about broken bottles, 1/2 empty bottles, etc. The bottles I received were full, came in cardboard containers which were enclosed in a bubble wrap package (seems well packaged to me). It arrived with the free dispenser (1) in a velvet bag and product information cards. Please see photos. Other than the few days delay, everything seemed good. I liked the scent I chose, hope my husband likes his and am looking forward to next month's choices which I've already selected and saved.
Hi Michele, thank you so much for giving us a 5-star review! :) We appreciate it so much! We apologize for the slight delay of your order. Because we ship in batches and work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping. We're working on improving the length of time it takes to receive your order though! :)