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Here’s what consumers have asked with answers from Smilelove staff and previous consumers.
On Sep 10 I received confirmation that my sons impressions were accepted. We are supposed to receive the aligners 4-5 weeks (4-6 or 6-8 depending on who answers you.) on Oct 25 I asked for ETA and was told they should be done soon. NOW on Nov 20, (only AFTER I inquired) am told somehow our aligners didnt ship with the "others" and that we will have them in 1-2 MORE WEEKS! WTH? I paid up front in full and someone better be accountable. Im am still unsatisfied today.
No. They owe money to hundreds of people and have not refunded any of them. File a complaint with the BBB, the Attorney General in Utah, as well as the Attorney General in your state.
Received the kit, did the impressions, approved my treatment plan. 3 months, still no trays yet my credit card has been charged. I payed up front the $1340. I would not recommend this company, I believe it might be scam.
No! They won't even answer me. From what I see they don't plan to refund us at all. They also show time limits now which with COVID and their lack of contact, have long since passed. Wish we could do a lawsuit.
Yes it was hard to get the impressions right. One person said their fine another said no. It's a very slow process and it seems like you have to deal with a different employee each time. I asked for a refund and was told I was entitled to one, but then got no response. It's been four months now and I've had to file a complaint with the BBB.
I would suggest not purchasing through them. I financed the kit in March 2020 with a $250 down payment. My contract said I am able to return the UNopened kit within 30 days for a full return. I returned the kit within a week of receiving it. However, they have no returned my money and the financing company is calling me for payment. Which means this is going on my credit. I have called many times with no answer. I have sent many many emails. I have also sent in a compliant to BBB. It is now mid-July 2020 and I have yet to receive a response. Do NOT use this company. There are several other companies out there that will actually honor their contract and not ruin your credit.
