L D.

This company is horrible. I used them to finance a product in 2019 that I never received. The company stopped replying to customers in January, which is when they lost all their money, and they didn't notify customers. They went out of business in March. There are hundreds of reports of the company going out of business but Affirm won't cancel my loan and refund payments ON A PRODUCT I NEVER RECEIVED FROM A COMPANY THAT WENT UNDER.

Affirm refuses to reply to my emails. I reported them through the BBB, the Attorney General in California, the Attorney General in my state, and the FTC. The government in Utah, where the company I purchased is located, are involved and the authorities as well. The original company is under investigation for fraud, and Affirm is now as well. They are forcing people to pay on loans to a closed company when they never received any product. They've threatened my credit if I don't keep paying.

DO NOT USE THIS COMPANY! Report your complaints to the BBB and the Attorney General in California where they are located, as well as your local Attorney General and the FTC. They need to be shut down!

This company lost all money in January, and completely stopped contacting customers. In April they announced they were out of business. They've sent no refunds and will not respond to the BBB and Attorney General in Utah. Hundreds of complaints have poured in. They need to issue all the refunds they owe!

I contact daily for my refund but they will not reply to emails, calls or messages on social media. I never received my braces and I want my refund!