Rica L.

Before using this company, I tried other companies who offer the exact same thing only a little more expensive. One gave me the run around saying they couldn't detect a gumline and would send me a new impression kit for $49, which I did for almost a year before trying another company. The other company was great, until I had to schedule a video chat with the orthodontist who was over my case. Every appointment I made, she canceled due to a scheduling conflict. Then I saw an ad for Smilelove. I did my research before wasting more time and money. Almost every review was positive, they were affordable, and I'd have my aligners in just 6 weeks according to their team and website. Great!

I started my process with this company on May 6,2019, buy purchasing the impression kit. Got the impression kit on May 8th after purchasing their Fast-Track Bundle. I did my impressions and sent them back the very next day. Received an email on the May 13th confirming they'd received it and would pass it along to their dentist team who would review them and my treatment plan would be emailed to me in 2 weeks.

2 weeks and a few days later (May 29th), nothing. So I send them an email asking to which they tell 'Our dentists JUST finished up your treatment plan! Here's your link. Review and approve to move forward with your process'. I reviewed and approved and got a confirmation of only a few weeks until I'd receive my aligners. Ok. Great.

When beginning, their website said the whole process (impression kit to receiving aligners) would be 6 weeks. Of course, some reviews said it took longer a week at the most. So June 18th (6 weeks), I just check and see where my process is to which they respond 'An influx in order has prolonged your process by only a couple weeks. Your aligners are still on track. We will update you regularly'. Ok.

A month later (July 17th), no updates, no aligners. Nothing. So I reach out AGAIN for an update. 'Your aligners are next to be finished and will be completed today.'

August 3rd, no update, no aligners. So I reach out AGAIN. I'm anxious at this point because I leave home for college soon and won't be home until Christmas and I want to start my aligners ASAP. 'Let me check with the dentist team and get back with you.' A few hours later 'Good news! Your aligners are finished. We will send out Monday and you should have them by Friday.' I received them August 9th.

You have to stay on this company or they will forget your a customer. You can't keep a conversation going because a different person gets your message every time. Their response is fast, but their customer service on updates and the truth is bad.