Smilelove

I had very high hopes to be able to straighten my very slightly crooked teeth. My teeth were straight enough that friends and family thought I was crazy to even spend the money that smile love charged for aligners (and they are much cheaper than the rest). After all was said and done, I thought my teeth would look perfect, after all they were barely crooked... Well they looked ok, a little better, but nothing outstanding. My real issue is how the aligners started to make my teeth chip! It weakened them to the point that 2 of them chipped. The first tooth to chip isn't as noticeable in the picture bc it was from a couple months back and I didnt correlate it being from the aligners at first and it has smoothed out a bit since. The second tooth that chipped was very significant and I realized it was from the aligners bc it was a little more sore when I would put the aligners in... maybe it was cast incorrectly? Either way, I reached out to smilelove with my issue bc I refused to continue to wear the aligners after 7 months bc I didnt want my teeth to continue to chip. I am still paying for these destructive aligners, but the response I received was that maybe I have the type of saliva that weakens my teeth and that's what caused it. They were very polite but basically said it's my fault and that maybe I also didn't brush or floss enough too. I explained I dont have weak teeth. I have had 2 cavities in 30+ years, I brush 3x a day and floss religiously. They also explained that bc I went through affirm to finance that there is nothing they could do bc they were already paid... very mad! Please beware!

I began my journey with Smilelove on 1/27/20 when I placed my order for the aligners. I asked for help during the process of doing my molds and became frustrated with the lack of responses from customer service and ultimately asked for a refund on February 27th. The company insisted that going forward I would receive better service and that if I continued with the second set of impressions that they would be more than happy to get $115 dollars credited back into my account to bring the cost of the aligners down to $1530 if I gave it one last try. I received a mold which was different from the original putty I received which was much softer. The one I received gets boiled in water and sits out for two minutes for an unlimited amount of uses. However, the sides of the tray it is placed on are much too high causing discomfort for the 3 minutes they are to remain in my mouth. I have tried this process at least 30 times and none of the impressions have been good enough for Smilelove. I have blisters in my mouth from the trays digging into my skin and feel as though the process is not good to continue. I emailed them again asking for a full refund but they insist on keeping my $250 deposit even though the website states if customers are not happy with the process they are entitled to a full refund. Keeping my $250 for a product I have not received seems like a complete scam seeing as the molds will never be up to their standards and my mouth is being destroyed in the process of trying to reach these unrealistic expectations. Do yourself a favor and stay away from this company!

I was trying to see what the cost of aliners would be with my promo code and seting up the 24 month payment option on the web site when all of a sudden I got a " thank you for your order" notification saying I juat paid the full amount which with the promo was $1495!. I emailed them immediately asking for either a refund or for them to switch me to the payment plan because I can not afford to spend $1495 all at once right now. After a week of me emailing them with no response I finally started trying to call costomer service but they kept saying no representatives were available and then would hang up on me. Its been 2 weeks of me trying to reach them and I've got no response. Their not even emailing me about the order that was accidentally placed so for all I know this company just stole $1495. At this point I only want my refund and I no longer wish to purchase my aliners from this company bc of their horrible costomer service. If I dont hear back from them soon I will be reporting them to the better business bureau.

Original review submitted 12/2019: I've had a great experience with Smilelove so far. It took me a few tries to get the impressions right, but once I sent in my last impressions, it took only 3 weeks to get my full treatment sent to me. Smilelove provided everything I need to have a safe, comfortable, and effective treatment and so far the aligners are working great. I can't wait to see my final results!

Edit 5/9/2020: I originally gave Smilelove a 5-star review, but I cannot in good conscience keep that original review up. I had a great experience with them at first, and while I haven't had too many issues with their service, they have completely abandoned their customers and are keeping everyone in the dark about the status of their company. Since beginning treatment 6 months ago, Smilelove has not once reached out to me to make sure everything is going okay, and now they will not respond to any customer service requests. This company is extremely shady and I would advise anyone considering ordering with them to go with a more reputable company. I may need refinements once my treatment ends soon and I will likely not be able to get them since they have shut down all operations without any communication to their paying customers. When working with something as delicate as our teeth, quick and consistent customer service is essential, and now many customers who I've spoken to have had their teeth shift because their aligners broke and Smilelove won't respond to them. It's reprehensible. It's a shame that this happened - Smilelove was a great company at first, but it's clear that it has gone completely downhill since I started my journey with them.

I tried to save money and try SmileLove. I found the impressions difficult to do. Uppers worked ok. Lowers not at all but I have tarsi. Customer service was great when I joined. Then I needed help with impressions. I had difficulty getting the feed back I needed to check if they were correct. I gave up and just went ahead after waiting one whole day to hear back. Just made the impressions. My dentist advised Against going any further and referred me to an orthodontist for a free evaluation. They both said I had bite issues that could not be helped by doing SmileLove program and said I would be wasting my money. I asked for a refund and was charged $79 dollars for the kit. First off I never even got the whiteners. Just 4 trays and puddy. The lady I talked to on the phone to cancel took 3 days to get a hold off. Never returned my calls. It said the kits were free. Beware not so $79. Way to much for what I was sent. She proceeded to tell me this will work for me. Never saw my teeth or impressions. They did cancel and refund me after many phone calls minus the $79. Now I got an email that said they are sending out another kit. Why I cancelled? I refuse to pay you for this. Please stop sending kits! Beware! You talk to too many people and it's to confusing. Just go to an orthodontist and be done. The orthodontist also said I need to have marker type things put on my teeth for Invisalign to work. The lady I talked to upset me by saying she knew it would work for me even though she has never seen me and disregarding my own dentists advise. Not professional.

DO NOT USE SMILELOVE. From the day I first ordered my impression kit to when I received my aligners took five months and not less than 50 emails of me emailing their staff trying to find out what was going on.

Every time you email them it's somebody different you do not have a constant contact person to talk to you.

Once I did get my aligners they were not right so then they offered to give me a credit back the problem is because I use PayPal they refused to give me the credit back and they don't refund it. Even though they said they would give me my money back
They do not honor their word
They come up with excuses
They try to the switch and bait
They make other reasons that they can't
They do not follow the commitment
They do not follow the word
They do not meet deadlines or any of the delivery dates.

Now they will not refund like they promised I can't reach a person it always a new person so it starts all over. I am out the money and aligners they don't work they do not have a customer service support line. The aligners are low-quality do not use them you will lose your money and you will not get what you paid for

I started back in January with this company. I paid in full, $1500. I was told I would receive a kit to do my impressions. I did, I sent them back in. They were not satisfactory. They sent me a new kit. Despite me telling them or emailing them multiple times saying the trays were not big enough, no one fixed the issue. So I repeated the process. Never heard from anyone. Sent another few emails. Received a response saying once again my impressions weren't satisfactory. This is after 2 months now. They said they would send a kit, they sent the wrong kit. 2 weeks later I get a different kit. I do it, send it back the 3rd time. No response. It's now into mid April. I don't even know if anyone's received my impressions. No one has emailed any kind of response. I'm aware that we are all dealing with Covid -19 & there may be a delay but to just disappear and not send any notification to clients to let them know is ridiculous. I shouldn't have to harass their customer service to try to get a response. & 3.5 months later, still nothing to show for all the money they took of mine! I feel like I've been scammed! I requested a refund originally & they told me they couldn't since they had already sent me a kit & that they'd have to charge me for the hours of work their people have done... there's nothing documented or to show of any kind of work at all!

Go to facebook page Smilelove Fraud. Post your stories of thievery and deceit here.
https://www.facebook.com/Smilelove-Fraud**************