SmartBuyGlasses CA

Absolutely horrible company that will lie to you. Barely serviceable customer service.

Ordered a pair of Gatorz sunglasses. Was told they would be back-ordered- no issues with that because COVID. After almost a month, the order changes to "Discontinued- Manufacturer no longer producing." Now, Gatorz only makes 3 models, and this version is literally their 2nd best selling model, so a quick email to Gatorz with the model number confirmed they were still being made, and were in fact in stock at Gatorz HQ. I ordered them that day from the manufacturer at roughly the same price (Gatorz has a very generous military discount), and demanded a refund from Smartbuyglasses. Despite calling them on their lie and specifically asking for a refund in my email, the company form-lettered me a reply, and tried to up-sell me on a "similar" model instead of refunding me. When I insisted on a refund, they then sent me a "confirmation" of refund, which, as I found out, did not actually confirm anything. I had to further pester them for another week before they sent me a legit refund. I was literally a day away from filing a fraud dispute with my credit card company to get them to go after Smartbuyglasses for the funds.

The prices are good on paper, but I have a sneaking suspicion that the moment the equation changes and profit drops below a certain margin, the manufacturer suddenly "discontinues" the model you want. And keep an eye on your credit card bill if you want a refund, to make sure you actually get it- it will be a frustrating process.

Like so many other reveiws that I have read I got screwed over SmartBuyGlasses.com. Items appear and are advertised online as being in stock. First they sent an email confriming my order on 10/9, On 10/16 they send me an email stated that my order has been confirmed to be instock and will be shiped within 5-9 buisness days. On 10/22 they send another email informing me that my order is not in stock and ould take another 1-2 weeks before they receive them. WTF! I am now going back and forth jumping through hoops trying to gt them to refund my money and cancel the order. SAVE YOURSELF THE TROUBLE AND DO BUISNESS SOMEWHERE ELSE!

It took 48 days to get my glasses and the left lens prescription was wrong. I had to ship back at my cost and did not get a full refund.

I have a similar experience to Mario, here's my story:

I placed an order on May 29th, and my Visa was charged immediately even though the item had never shipped.

I attempted to contact SmartBuyGlasses.ca on Friday June 6th by phone but apparently they do not take phone calls, the only way to speak to someone is if you leave them your number and they call you back. I left my contact info, they never called me.

Then I received an email on Saturday June 7th at 7 PM saying the item was "delayed" (this 9 days after my Visa was charged) at which point I had had enough and requested the order to be cancelled. I received an response from someone named "Bille" on June 8th from SmartBuyGlasses Customer Service saying "I have received your cancellation request which I am happy to process at any time", to which I responded that I would in fact like to cancel the order ASAP. Never got a response. I have since sent 4 EMAILS requesting something in writing confirming the order has been cancelled and have yet to receive anything from them, again this 12 days after my Visa was charged $270.00 for sunglasses that have not even shipped out yet.

Their customer service dep't is flat out ignoring me, I cannot tell you how frustrating this is considering they've been sitting with my $270.00 for almost 2 weeks.

I'm sure other people have had positive experiences with them, but once I get my money back I will NEVER buy anything from them again. I will eventually post an update on how this situation was finally rectified as it is ongoing.