Christoper B.

Absolutely horrible company that will lie to you. Barely serviceable customer service.

Ordered a pair of Gatorz sunglasses. Was told they would be back-ordered- no issues with that because COVID. After almost a month, the order changes to "Discontinued- Manufacturer no longer producing." Now, Gatorz only makes 3 models, and this version is literally their 2nd best selling model, so a quick email to Gatorz with the model number confirmed they were still being made, and were in fact in stock at Gatorz HQ. I ordered them that day from the manufacturer at roughly the same price (Gatorz has a very generous military discount), and demanded a refund from Smartbuyglasses. Despite calling them on their lie and specifically asking for a refund in my email, the company form-lettered me a reply, and tried to up-sell me on a "similar" model instead of refunding me. When I insisted on a refund, they then sent me a "confirmation" of refund, which, as I found out, did not actually confirm anything. I had to further pester them for another week before they sent me a legit refund. I was literally a day away from filing a fraud dispute with my credit card company to get them to go after Smartbuyglasses for the funds.

The prices are good on paper, but I have a sneaking suspicion that the moment the equation changes and profit drops below a certain margin, the manufacturer suddenly "discontinues" the model you want. And keep an eye on your credit card bill if you want a refund, to make sure you actually get it- it will be a frustrating process.