SmartBuyGlasses CAReviews 142

I ordered a pair of prescription lenses and their website said the transaction did not go through. I tried again with a different card and got the same response. Customer service told me to try the next day due to a website problem. I tried the next day and the transaction went through. Hours later I received 3 emails telling me I had made 3 separate orders and my cards were in fact charged. Upon contacting customer service to cancel all transactions, they assured me they would cancel the transactions except for one. None of the transactions have been cancelled and now I have to go through the credit card fraud department.

They do not want to give me my flipping money back on an item that wasn't in stock any longer
So I've ask for my $150+ money to be refunded back to my Visa, with no results. Its been over 2 weeks with no regards to that. Got an email stating they had refunded my money back 2 weeks ago. I've looked at my statement 10+ times over and under. No Credit was returned back to me. For them to say that the money was credited back to me, was the utter most lie... makes me think. This is a way for SBG to scam people out of their money. I will not return to this site for purchasing anything. And definitely not recommend this site to anyone who purchasing glasses... so that'd be everyone. Yes don't support them. They are scamming pieces of crap that dwindle your money for their own benefit. Bye forever.

This company is great! What would have cost me over 300$CAN for Ralph Laurent frames and prescription lenses only cost me 130$CAN (shipping included)! And they're AUTHENTIC. Customer service was also great. They sent me an email to inform me of every step along the process (ex: confirming their provider had them in stock, then that they were sent to the lab for the prescription, and when it was shipped). It took about 2-3 weeks to receive them (because of the process of getting the prescription). The shipping itself only took 2 days. And yes. It was shipped from Hong Kong. What doesn't come from China these days anyway? They're authentic, good price and come with a cleaning kit! NO complaints!

DO NOT BUY FROM THESE COWBOYS!
Website looks great, very missleading! I purchased a pair of goggles which went through ok and they were delivered, then this is where the problems start! They were the wrong size, ok so i can return them, firstly try and find how to return things, the website is geared up to confuse the hell out of you, you have to make contact with them and get a returns number, this took me 7 days to obtain from them, not easy process! Eventually i got the number and sent the goggles back as advised, its since been 3 weeks and they are saying they havent received my goggles back, they give you excuses like, systems are down, warehouse problems, basically they will do anything to hold onto you cash...
I just wish i would have read these reports prior to purchase! Take my advise DO NOT USE THIS COMPANY... they are getting reported to trading standards today by me and I will tke this to BBC watchdog if necessary!

I really loved the price and the fact that they also made it with my prescription lenses. It was easy to upload my prescription and even if you can't do that - you can add in the prescription yourself which is easy! I love my new Ralph Lauren eyeglasses. I was a bit worried about ordering eyeglasses with prescription for the first time but their service was great. I got my glasses within 2 weeks and I'm definately going to order some more! The prices are unbeatable. :)

DO NOT BUY FROM THIS COMPANY - Seriously, I purchased sunglasses from them and they took money. I got an email telling me that the order was on hold until I sent them PHOTO ID! I told them no way. I asked for money back via email and was told 3-4 days (THEIR TELEPHONE LINE DOES NOT WORK!). The money did not appear. I was then told by email it would be 10 days. Now nothing. I phoned visa to complain and after 3 WEEKS there is no payment pending into my account. They are CROOKS! DO NOT BUY. All the good reviews are obviously put in by themselves!
I wish there was a minus section for the star rating!

I have a similar experience to Mario, here's my story:

I placed an order on May 29th, and my Visa was charged immediately even though the item had never shipped.

I attempted to contact SmartBuyGlasses.ca on Friday June 6th by phone but apparently they do not take phone calls, the only way to speak to someone is if you leave them your number and they call you back. I left my contact info, they never called me.

Then I received an email on Saturday June 7th at 7 PM saying the item was "delayed" (this 9 days after my Visa was charged) at which point I had had enough and requested the order to be cancelled. I received an response from someone named "Bille" on June 8th from SmartBuyGlasses Customer Service saying "I have received your cancellation request which I am happy to process at any time", to which I responded that I would in fact like to cancel the order ASAP. Never got a response. I have since sent 4 EMAILS requesting something in writing confirming the order has been cancelled and have yet to receive anything from them, again this 12 days after my Visa was charged $270.00 for sunglasses that have not even shipped out yet.

Their customer service dep't is flat out ignoring me, I cannot tell you how frustrating this is considering they've been sitting with my $270.00 for almost 2 weeks.

I'm sure other people have had positive experiences with them, but once I get my money back I will NEVER buy anything from them again. I will eventually post an update on how this situation was finally rectified as it is ongoing.

The following is what happened to me:

1) SmartBuyGlasses - Order Confirmed: Within the next 3-5 days we will update you on your order status by email

2) SmartBuyGlasses - Item confirmed: As soon as we receive your item, we will ship via Fedex and send you an email

3) SmartBuyGlasses - Item Delayed: 3 options: 5% discount, buy something else, get a refund

I choose get a refund. I immediately got an email from them showing other sunglasses options. I replied thanks, but I am not interested in other options.
I sent two emails, never heard from them since. I am concerned.

I ordered a pair of Ray Ban New Wayfarer from smartbuyglasses on January 2nd. Tracking info showed the glasses were being sent from Hong Kong, which immediately made me question the authenticity of the glasses. They arrived at my door on January 8th, very fast shipping to Nova Scotia. I googled and youtubed many sites concerning real vs fake Ray Bans. I am confident that my Ray Bans are indeed authentic. Fast shipping, good price, great sunglasses. I would not hesitate to order from smartbuyglasses again.

Site has the largest selection of designer frames that I have come across. After spending months trying to find the perfect frames in every store in Vancouver. I came across the SmartBuy website and found the Manufacturer I was looking for with a good selection and a great price (less than another website and half the price of a well know retailer) They were delivered on time and they were exactly as ordered. Mistakenly charged some delivery fee was reimbursed after contacting the customer service. Will definitely buy here again.

I have had lots of terrible experiences online over the years, which is why I am familiar with review sites. But today, I'd like to share my latest discovery: smartbuyglasses. These guys understood what selling online should be like.

First, they have the most impressive eyewear collection online. Others only have the best sellers from a few brands. There, you can spend a whole afternoon contemplating unique models and rare patterns by the best brands. I was actually impressed by their deals on tom ford & Ray Ban, but I am pretty sure they offer similar discounts on all brands. I just was too lazy to watch it all.

The order process was really easy and safe. As soon as the order is placed, you receive professional emails to update your order status. All in all, it took 3 days for my raybans to arrive to my office.
What I loved:
- Free shipping
- 2 year warranty
- good communication with customer service
- huge choice
- fast shipment

What I did not like:
- no phone number (although I diod not need it, I am sure some people would prefer to be able to contact them over the phone)
- too much choice! (yeah, some people were born to complain)

I'll definitely u_se their site again, and I recommand it to my friends.