Rich Z.

I have a similar experience to Mario, here's my story:

I placed an order on May 29th, and my Visa was charged immediately even though the item had never shipped.

I attempted to contact SmartBuyGlasses.ca on Friday June 6th by phone but apparently they do not take phone calls, the only way to speak to someone is if you leave them your number and they call you back. I left my contact info, they never called me.

Then I received an email on Saturday June 7th at 7 PM saying the item was "delayed" (this 9 days after my Visa was charged) at which point I had had enough and requested the order to be cancelled. I received an response from someone named "Bille" on June 8th from SmartBuyGlasses Customer Service saying "I have received your cancellation request which I am happy to process at any time", to which I responded that I would in fact like to cancel the order ASAP. Never got a response. I have since sent 4 EMAILS requesting something in writing confirming the order has been cancelled and have yet to receive anything from them, again this 12 days after my Visa was charged $270.00 for sunglasses that have not even shipped out yet.

Their customer service dep't is flat out ignoring me, I cannot tell you how frustrating this is considering they've been sitting with my $270.00 for almost 2 weeks.

I'm sure other people have had positive experiences with them, but once I get my money back I will NEVER buy anything from them again. I will eventually post an update on how this situation was finally rectified as it is ongoing.