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SmallwoodsReviews 1,292

4.4

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From the business

Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.


smallwoodhome.com
GILMER, TX, United States
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Smallwoods Reviews Summary

Smallwoods has a rating of 4.4 stars from 1,292 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 14th among Home Decor sites.

service
243
shipping
97
This company responds to reviews on average within 2 days

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New York
1 review
0 helpful votes
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Amazing!
July 4, 2025

We absolutely love our Smallwoods prints every time we order. We have over 20 prints and they always better than imagined. They ship very quickly and you can't beat the price. Guests are always asking where we've gotten our pictures/frames from, you won't be disappointed!

Date of experience: July 4, 2025
Georgia
1 review
0 helpful votes
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Wonderful product
July 3, 2025

Always done nicely! Professional looking and very quick on receiving the picture or pictures I order! I am slowly getting all my photos done with same frames and using Smallwood for all of them! Love it!

Date of experience: July 3, 2025
Wisconsin
1 review
0 helpful votes
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Did not know I needed a frame
July 3, 2025

I thought I could order a canvas and hang it up without a frame. However the canvas has barcodes on it and I need a frame. I asked about exchanging or ordering a frame and no one responded. Bummer. I really wanted it to look nice.

Date of experience: July 3, 2025
Victoria B. — Smallwoods Rep
6 months ago

Hi KE! We’re so sorry to hear this happened. Just in case our email response didn’t make it to you, we recommend reaching out to our Loyalty Support team through the chat function on our website. We’d love the chance to take a look and help make things right. 💚

Ohio
1 review
0 helpful votes
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Third order. I love them
July 3, 2025

I love them. High quality. Fast shipping so many options. Just a wee bit pricey but there is always discounts.

Date of experience: July 3, 2025
Texas
1 review
0 helpful votes
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Will keep coming back
July 3, 2025

I've bought from Smallwood Home a few times. The quality and the customer service are great. Hard to find one of those these days - this team has both. Highly recommend.

Date of experience: July 3, 2025
Kansas
1 review
0 helpful votes
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Excellent customer service
July 3, 2025

I had submitted some pictures that weren't up to "their" liking or quality and so they reached out to me and suggested some changes. I would highly recommend this company! I can't wait to get my pictures back because I know they are going to be amazing and look amazing in my new home.

Date of experience: July 3, 2025
Indiana
1 review
0 helpful votes
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Amazing Prints
July 3, 2025

I found artwork I loved on Etsy and had it made into prints through Smallwood's. They did an amazing job! They are just perfect for the space and such great quality. Will be ordering more for sure!

Date of experience: July 3, 2025
Arkansas
1 review
0 helpful votes
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Professional
July 3, 2025

Very helpful and friendly service. I talked with more than one person and each was as helpful as the other. The response on each question was answered quickly and then completed the task of customization in a timely manner. I will definitely order pictures again from the company.

Date of experience: July 7, 2025
Nebraska
1 review
0 helpful votes
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Picture switch
July 3, 2025

My first picture was blurry, your advice was headed, and you were able to switch a picture

Date of experience: July 3, 2025
Missouri
1 review
0 helpful votes
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Slow delivery
July 3, 2025

Our order was shipped and did not include one picture. I know it says that things can be shipped separate. FedEx kept sending me updates on the single item that it would be delivered two days late. It came 5 days later and the picture in the frame was barely attached in the frame. It was pushed through the metal tabs on some parts. I had to take it out and reframe it. Some places were scratched but once on the frame right, you could not see the scratches. I'm not sure I will be ordering again. I'm pleased with what I got but not the delivery. These were 24x36 inch framed canvases.

Date of experience: July 2, 2025
Missouri
1 review
0 helpful votes
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10/10 Customer Service! I brought their biggest print and it arrived with damage to the box and a crease in the picture. I submitted a support request and the next morning they said they were sending out a new picture also included instructions on how to insert it into the frame in the same email. Will always use them for pictures! They're beautiful everytime!

Date of experience: July 3, 2025
Tennessee
1 review
0 helpful votes
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Satisfied
July 3, 2025

Easy ordering, great quality, and I received my order within a week.

Date of experience: June 27, 2025
Texas
1 review
0 helpful votes
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Stunning pieces!
July 3, 2025

I ordered 5 pieces recently and they turned out even better than expected! The shipping was so fast and the quality is incredible. I'll definitely be ordering again!

Date of experience: July 3, 2025
Delaware
1 review
0 helpful votes
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Always coming back
July 3, 2025

Love the quality and fast turnaround. I gift all my clients with a Smallwood framed photograph from our shoot.

Date of experience: July 3, 2025
Florida
1 review
0 helpful votes
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Great Customer Service
July 3, 2025

One of my prints came damaged. I reported it to the customer service chat with pictures and they had a new one at my door within 4 days. Now all my prints look beautiful hanging together.

Date of experience: July 3, 2025
Michigan
1 review
0 helpful votes
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Great product
July 3, 2025

I've been purchasing products from Smallwoods for years. Everything comes in a timely manner and customer service is great!

Date of experience: July 3, 2025
Michigan
1 review
0 helpful votes
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Beautiful 44 x 22 Custom Print
July 3, 2025

I took an amazing beach sunset photo of my wife while on vacation in Florida and knew I needed it for my office. There was only one company I was ever going to trust to frame that magical moment and it was Smallwoods. The quality of the print was amazing, and the colors were spot on. The sharpness was amazing even with taking a 12 megapixel photo on my iPhone 14 Pro Max in night mode and blowing it up to a 44 x 22 print. The ordering process is so easy and there is always some kind of deal to be had that makes ordering a second (or even a third) print worth it. I received the piece in less than a week without any damages and had it hanging on my wall that same day. I've used Smallwoods 7 times before this and I will continue to as long as they are in business.

Date of experience: June 13, 2025
Illinois
1 review
0 helpful votes
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Great Purchase
July 3, 2025

Wall hanging was exactly as pictured and arrived in perfect condition. Very happy with the purchas.

Date of experience: July 3, 2025
Texas
1 review
0 helpful votes
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My package arrived on time and handled with care. I could not be more happier with your company. I will definitely be working with your company again soon.

Date of experience: July 3, 2025
Georgia
1 review
0 helpful votes
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Defective item. Impossible to talk to the correct department. After 10 emails back and forth I just gave up. Out of that money. Do not order from these people!

Date of experience: July 3, 2025