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Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods has a rating of 4.4 stars from 1,292 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 14th among Home Decor sites.
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We absolutely love our Smallwoods prints every time we order. We have over 20 prints and they always better than imagined. They ship very quickly and you can't beat the price. Guests are always asking where we've gotten our pictures/frames from, you won't be disappointed!
Always done nicely! Professional looking and very quick on receiving the picture or pictures I order! I am slowly getting all my photos done with same frames and using Smallwood for all of them! Love it!
I thought I could order a canvas and hang it up without a frame. However the canvas has barcodes on it and I need a frame. I asked about exchanging or ordering a frame and no one responded. Bummer. I really wanted it to look nice.
I love them. High quality. Fast shipping so many options. Just a wee bit pricey but there is always discounts.
I've bought from Smallwood Home a few times. The quality and the customer service are great. Hard to find one of those these days - this team has both. Highly recommend.
I had submitted some pictures that weren't up to "their" liking or quality and so they reached out to me and suggested some changes. I would highly recommend this company! I can't wait to get my pictures back because I know they are going to be amazing and look amazing in my new home.
I found artwork I loved on Etsy and had it made into prints through Smallwood's. They did an amazing job! They are just perfect for the space and such great quality. Will be ordering more for sure!
Very helpful and friendly service. I talked with more than one person and each was as helpful as the other. The response on each question was answered quickly and then completed the task of customization in a timely manner. I will definitely order pictures again from the company.
My first picture was blurry, your advice was headed, and you were able to switch a picture
Our order was shipped and did not include one picture. I know it says that things can be shipped separate. FedEx kept sending me updates on the single item that it would be delivered two days late. It came 5 days later and the picture in the frame was barely attached in the frame. It was pushed through the metal tabs on some parts. I had to take it out and reframe it. Some places were scratched but once on the frame right, you could not see the scratches. I'm not sure I will be ordering again. I'm pleased with what I got but not the delivery. These were 24x36 inch framed canvases.
10/10 Customer Service! I brought their biggest print and it arrived with damage to the box and a crease in the picture. I submitted a support request and the next morning they said they were sending out a new picture also included instructions on how to insert it into the frame in the same email. Will always use them for pictures! They're beautiful everytime!
I ordered 5 pieces recently and they turned out even better than expected! The shipping was so fast and the quality is incredible. I'll definitely be ordering again!
Love the quality and fast turnaround. I gift all my clients with a Smallwood framed photograph from our shoot.
One of my prints came damaged. I reported it to the customer service chat with pictures and they had a new one at my door within 4 days. Now all my prints look beautiful hanging together.
I've been purchasing products from Smallwoods for years. Everything comes in a timely manner and customer service is great!
I took an amazing beach sunset photo of my wife while on vacation in Florida and knew I needed it for my office. There was only one company I was ever going to trust to frame that magical moment and it was Smallwoods. The quality of the print was amazing, and the colors were spot on. The sharpness was amazing even with taking a 12 megapixel photo on my iPhone 14 Pro Max in night mode and blowing it up to a 44 x 22 print. The ordering process is so easy and there is always some kind of deal to be had that makes ordering a second (or even a third) print worth it. I received the piece in less than a week without any damages and had it hanging on my wall that same day. I've used Smallwoods 7 times before this and I will continue to as long as they are in business.
Wall hanging was exactly as pictured and arrived in perfect condition. Very happy with the purchas.
My package arrived on time and handled with care. I could not be more happier with your company. I will definitely be working with your company again soon.
Defective item. Impossible to talk to the correct department. After 10 emails back and forth I just gave up. Out of that money. Do not order from these people!
Answer: Hi Priscilla! It looks like one of our agents did receive your physical address and updated your order. They emailed back as of this morning with confirmation. (: Please let us know if you need anything else from us! We hope you love your order.
Answer: Hey Jennifer! Currently, we have a 12-hour modification and cancellation window. If you are within this window, you can fill out our cancellation portal on our website https://www.smallwoodhome.com/a/support. If you have concerns about the timeline, you can always call our Loyalty support team at (903) 321-2535 with your order number, and they are happy to help.
Answer: Hello Ann! Live chat with our team (available 7 days a week) and they would be more than happy to provide you an update on your order!
Answer: Hi there Karen! We hate to hear this, that's not the experience we wanted you to have! Please reach out to our team via live chat at www.smallwoodhome.com/a/support and we would be more than happy to fix you up.
Answer: My corners were covered and I didn't have any damage.
Answer: I got my order and it looks AMAZING! The canvas was beautiful
Answer: They are terrible they don't care to help would rather tell you it's your fault. Don't even try to help you re order or fix anything could careless they will make more money just telling you no and hoping others order at their high prices and I would have cont. To order as I was very happy but now paying$190 for something that don't even care is wrong ya right. Just don't order from them in beginning and you will be fine! Heck Walmart has better customer service! Good luck!
Hi KE! We’re so sorry to hear this happened. Just in case our email response didn’t make it to you, we recommend reaching out to our Loyalty Support team through the chat function on our website. We’d love the chance to take a look and help make things right. 💚