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From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.4 stars from 1,292 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 14th among Home Decor sites.
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Absolutely love love love them! The quality of the imagine! The color of the stain it all came out perfect!
I've ordered from smallwoods before. I ordered my wedding photos a few years ago and recently ordered my maternity and newborn photos. They are great quality and reasonably priced. One of my frames was a bit warped and the customer service that smallwoods provided was quick and fantastic. Will continue to order from them
I accidentally submitted the wrong photo for printing and they got back to me super quickly after I reached out (despite it being a holiday weekend!) I was impressed with how quickly they solved the problem for me! Will definitely be using them again to print pictures :)
Such a beautiful job of our favorite sunsets. Fed Ex delivered to wrong house, but we got that figured out!
Easy to order, excellent craftsmanship, excellent quality, fast shipping
I initially received my package super eager to see my new frames and one ended up being damaged. I quickly contacted and got a response right away. They are now sending a new frame and I couldn't be a more happy customer. It's always good to come across a business that has an incredible customer service rather than having to jump through hoops just to receive what you should've got in the first place. Thank you for the no hassle!
This was my first purchase from Smallwoods. I chose to have a professional picture we had taken by a photographer, it wasn't edited on my end and it was taken with a very clear camera. I have it printed in other styles through Walgreens and the photo is very clear. For some reason the one that was ordered through Smallwoods is very blurry. From a distance, it isn't as bad but still pretty blurry which wasn't expected.
I've ordered more than once. Service is very quick and my pictures are beautiful! Would highly recommend.
The quality of the product is nice. It looks really good with the professional photos I had taken. Ordering was easy, it was delivered quickly.
My only complaint is that a better sale started right after I ordered mine. Kind of annoying that I could have gotten the same product for $10+ cheaper
Great experience, great quality, fast delivery! I am very impressed
My photo got bent in the mail but Smallwood replaced the photo and the staff was very friendly and prompt
My framed prints turned out absolutely beautiful! I did have one small issue with one of them and customer service was extremely helpful and quick to respond. Will definitely be purchasing from them again!
I had some issues with navigating the website, just very glitchy but the pictures did turn out really good!
ORDERED A CANVAS PRINT AND WHEN I GOT IT, THE PRINT WAS NOT RIGHT. SENT EMAIL TO THE COMPANY AND THEY HAVE FIXED IT AND I AM SUPPOSE TO HAVE THE REPLACEMENT IN A COUPLE OF DAYS
Thank you for your patience Whitney! I really appreciate all your help!
I accidentally ordered two of the exact same print and once I noticed I got so worried that I was too late to make a change. Luckily I was able to quickly request a cancellation and refund and customer service responded so quickly! This is my second time ordering with smallwoods & I love that they have an option to "refill" the frames we already have!
Excelente persona Andrea, muy amable y paciente, me encantó su servicio.
"I really appreciate how thorough and genuinely human Ashely from the customer support team was in handling my issue. Her response wasn't just a canned reply — she took the time to understand my situation, answer all my questions in detail, and made me feel like I was talking to a real person who cared about resolving my problem. It made a huge difference and I'm truly grateful for her help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members