SmallwoodsReviews 719

We purchased $400 in photos and when they arrived they were distorted. Customer service ran me in circles and after 4 phone calls I submitted a claim. I was told no refunds and after arguing with them, I submitted the photos of what they sent. Small woods blamed google chrome. Then asked for my original photos and when I sent them, they pretended they couldn't see them 10 different times. They wanted to wear me out. I finally sent a Dropbox link with the code to see when they opened them. Smallwood closed the case and told me no refunds,
Do. Not. Waste. Your. Money. The product is low quality and you'll be sorry you spent your money with Smallwood

I placed an order a couple months ago and then immediately cancelled after reading some reviews that had me concerned. The customer service rep was super, super nice. I went to a friend's house and saw she had ordered her wedding pictures from Smallwoods - and they were gorgeous! Decided to give them another shot and I am SO happy I did. Couldn't be happier with the outcome. For the company's sake, I will say that you all should really put some sort of protective layer between the frames. Thankfully, mine were not scratched or damaged in any way.

Extremely disappointed in the sign I received and the company's customer service. I ordered 3 custom XL signs and one came with defects. It looks like paint/stain was not applied in certain areas of the frame. It's not damaged... it just wasn't made properly. Also, my image was completely blurry. I was informed after reaching out to customer service that my image's resolution wasn't high enough, and there's certain suggested resolution sizes. Okay fine, but this is listed nowhere on the website, how would anyone know this? It's also a professionally taken photograph, that must've gotten compressed upon uploading. If I had been notified, I would've fixed the issue. I didn't even zoom in on the image, to avoid this issue. It should have never left their facility with this quality. Since I got them during the sale, they're only willing to refund for this one item, which was about half the retail price. Why would I want to be refunded only to pay twice as much as I originally did, to receive what I should've received in the first place? The one customer service representative was extremely rude when I said I didn't want a partial credit. I just want my money back. I don't want a credit or to support this company again.

I am very angry that I spent 200 dollars on wood pictures to come peeling and busted on the top. I have been trying to get in contact with the company and it's been a fail. I don't know what I'm gonna do now. Save your money and go somewhere else. Thinking how expensive it is that you would get good quality. Absolutely NOT. I'm so disappointed and sad my pictures are ruined and can't be hung up. I purchased 3 22in wood pictures. Which are fake wood to. One picture below can't upload more

Ordered photos from my wedding. Two came out really good! One however, was very blurry. I went to customer support like it said and put in the picture was blurry. Someone emailed me back and said it had been 24 hours since receiving my photos I couldn't do anything... so I called them. They then just say go to the portal to create a ticket. I tried to explain that I did and just wanted someone to help me over the phone and they said they don't work that way. So I email back and try to get it fixed... Long story short I'm asked to provide the pic I used and send a pic of what I received, so I did. Then they tried telling me there was no fixing a custom order and I uploaded a non quality photo which it was the same from my other two (from my photographer) so don't see how, plus I didn't get the warning! She said all they could do was give me a discount code. HELPFUL that fixes my photo!

I won't be re ordering or spending any more money. I spent over a $100 with them.

Im going to give this review five stars for the following I spent almost 300 dollars only to realize my address on the damn site was wrong I quickly realized it and sent a message to the support team, the fixed the issue let me know updates about the situation and sent me the updated info. It was my fault yet the fixed it. I also ordered 4 huge framed photos 3 custom and one they have available. And let me tell you I'm freaking in love. I'm super picky and the quality is beautiful, idk who wrote the complaints and I'm sorry that y'all experienced that but they were nothing but nice to me when I reached out and I got my stuff in about a week or so. And it's hung nicely on my wall. Overall I'm very impressed the only issue was one of the pictures was coming out of the frame when I received it but I'm not sure whose fault that was theirs or ups but it was an easy fix and didn't take away from the quality they delivered. I can't wait to order from them again it was exactly what I was wanting!

The photos I selected were taken from my iPhone and I was nervous the quality blown up would be kinda bad, BUT it looked freaking professional! I also thought one of my pictures was missing, but it turns out some larger orders may be delivered separately and customer service was so kind and helpful! Will be recommending to everyone I know!

I would suggest looking somewhere else for your framing needs. Ordered over 100$ of products. Reached out to customer care multiple times and then was told basically all customs are final and they would not help resolve the issue. And that I should've been more careful. There are reasons that reviews are not viewable on their facebook page. Look else where it's not worth it. And they blocked me.

I was very excited to order two framed images from Smallwoods and couldn't wait for them to arrive. However, the package arrived with a large footprint on the box and one of the two prints was damaged as a result. We emailed Smallwoods to receive a replacement and instead they offered 20% off. So, I would have had to order a second print, hope it arrive in fine condition and pay more! We did email again saying this was unacceptable and at this point they offered to replace the order. Disgusted by this scheme to have people pay for a mistake by a vendor Smallwoods selected to represent them, I called to understand more about this practice. The response I received is that Smallwoods is a business and they like to give you options on how to correct it. However, the only option we received was to take 20% or complain more. This process seems like cheating and we will not buy from Smallwoods again despite them sending a replacement. Beware of this company's ethics.

I had no problems at all! The pictures came within two weeks! They look amazing. I am so happy! Definitely recommend

We are very happy with our three large photos that we ordered. We needed to make a change to one of the photos and the customer service was quick, friendly, and very helpful. Shipping was quick and the photos turned out stunning. We asked about the separate shipments and, again, the customer service was fantastic. I couldn't be happier with this company. I'm sad to see that they have previously received negative reviews, but they must have taken the feedback and improved tremendously!

Couldn't be happier with my order! Vey clear images and packaging was great. Got to me in perfect condition. I will be ordering again in the future. Thank you Smallwood Homes!

Really pleased. I love them. I ordered two hanging canvas and 2 framed. Still sorting out where I would like them but couldn't be happier. If I had the space I would order more. Highly recommend.

I have previously purchased multiple items from Smallwoods that I've been very happy with. However, I received a framed print as a Christmas gift that had several wrinkles and divots in the corner of the print and the frame was bent so it doesn't sit flat against the wall. I and the person who gave me the gift reached out to Smallwoods customer service to request a replacement, but they wouldn't provide one because it had been more than 30 days since the item was ordered. As this was a Christmas gift, it was ordered earlier, but wasn't opened from the original packaging until Christmas. When I contacted customer service, it sounded like this is a common issue with shipping because the representative immediately knew what I meant and said it often happens that something else is stacked on top of the box during shipping and causes the damage. I've been happy with my orders in the past, but am very disappointed with the refusal to correct the damaged item, especially since it occurred due to a known issue.

Very disappointed honestly. Paid almost $200 for these canvas and they were bent terribly and HUGE dents and creases in them! They were so bad you could see in between the wooden frame and picture the staple was sticking out that they use to hold it in.

I ordered a print and was not happy with it. The lettering was not centered. It did not match the preview I had looked at. They would not replace it, even though I had ordered several prints previously. So, I paid to get it right - and when I received the corrected order, they had sent me someone else's order in the same box!

I think their signs are decent quality but I would only buy them on sale because they're not worth the amount they charge. I've bought 3 signs and 5 pictures. 4 out of the 5 were decent but the 5th was so blurry. It was a joke. The website never informed me that the picture was blurry and when I printed it out elsewhere it came out perfect. Contacted customer support because I was within the time frame and they told me "as of now pictures are final sale but I can give you 20% off next time". Obviously they don't care about the quality they send their customers. It would be better quality to buy from Mpix and buy a frame yourself. I basically threw my money away because I am NOT going to hang a blurry picture in my home. Shop elsewhere!