SmallwoodsReviews 719

Lesson learned; you get what you pay for...

Very low quality. The photos are printed on cardboard. The wood frames are very cheap and stapled together. The photos also printed very dark; much darker than the originals. Absolutely will not reorder anything Smallwoods.

Disappointed in their customer service. 1- didn't honor the advertised sale price. 2- I ordered 2 prints a while back and then 2 more recently... wanted to hang them all next to each other and the sizes were slightly different... enough to were I can't put them together.
They pretty much said too bad

I ordered 6 prints from this company. The customer support team was extremely rude to me. They were not helpful at all. Would not recommend. It's sad because I planned on ordering more but I can't work with rude people. I had lots of hope based on their cute social media photos.

I'm so happy! I purchased two 40 x 20s LESS than a week ago! I just got them today and they are absolutely gorgeous! I was almost not going to buy because of the bad reviews but I'm so glad I did!
Make sure you're using good quality pictures! My pictures came out amazing! Thank you Smallwoods!

We ordered 3 of the xlarge canvases. The print quality was great but unfortunately all 3 arrived damaged, with a large crease along the bottoms (due to lack of care of the shipping carriers/ see last pic). I reached out to Smallwoods, submitted images of the damaged canvases and thankfully they made it right without any hassels. A week later I received the replacements and they are absolutely beautiful (first pic). I'll definitely be ordering again, just wish they were handled with more care while being shipped or that Smallwoods would safely package them as past reviews have mentioned similar problems.

I'm seriously so disappointed in this company, I have followed their work for a couple years now and was so excited to finally order one of their products! I placed my order EARLY this month, fully expecting my item would be here before Christmas. I placed my order DECEMBER 1st- it's now the 21st and I still have no idea when I will receive it. I already had to call the company mid month to see if I would receive shipping information, it took two weeks to actually receive a tracking number on the product, and at that time I was still hopeful that it would be here before week of Christmas. The lack of communication, and not setting proper expectations (website advises much faster turn around time) to their customers is why I will not buy from them again.

I've ordered several custom prints from this company in the past and had not had any issues or concerns with their products. However I recently paid a good about of money to a photographer for a high resolution print to be printed for a gift for my husbands anniversary present. The colors on the print when it arrived were much brighter and almost unrealistic to the photo I submitted. I acknowledged that colors may vary however even the detail was lacking in the print and when I tried to contact customer service I was told they would give me 20% off a new order. The artwork can be easily swapped out in the frame I already purchased and I asked for that option as I had already spent a lot of money. I asked for a phone call and nobody ever called and I called several times and after being on hold for 15-20 minutes went to a voicemail. Still nobody called me. I called and finally spoke with someone who asked me to send the new photos over. My email will only send certain sizes and could only send as a link. I asked someone to call me for help and nobody would then they closed my case. I'm so disappointed as my anniversary is next week and I started this process over a month ago so I would have it in time and now I'm out a good amount of money and the print is not at all what I wanted. I'm trying to find a company that can make a print to fit the frame I have. I was a loyal customer of theirs but will not recommend or buy again from them.

I was a little reluctant to place an order with Smallwoods because of the reviews on this site were not good. I checked on FB and most of the reviews were more recent and great. I ordered 3 big prints and as soon as I submitted my order, I realized I used the web resolution instead of the high-res version. I immediately messaged them on their FB page and they told me as long as I submit a ticket within 24 hours they would be able to fix it. Customer Services was VERY quick to respond back to me and even notified me again when it was updated. The shipping was extremely quick. I placed my order on Thursday, my issue was resolved the same day and it was shipped on Friday. I received them on Tuesday. They are perfect and I will DEFINITELY be ordering from them again!

I ordered wall art with my family pics last year and was very happy. Ordered the same same wall art with new family pics this year and they changed the quality of the wall art and it looks so cheap. I don't even want to hang in my home. I called to see if they would reprint with different wall art or refund and they wouldn't do anything to compensate for the change in quality. So just know they do not stand behind their products. If you're unhappy with quality unfortunately you're out all that money and stuck with the cheap quality merchandise.

I would give them a 0 if I could. I ordered $300 worth of portraits. A few days later, my mother in law told me she order the same thing for us. It was suppose to be a Christmas present. Call them to cancel order and rep stated order can only be cancelled 24 hrs after order was placed. Explained the situation and they were unwilling to do anything for us. Bc both orders were not in the 24hr window. So now we have $600 with of the exact same pictures. Don't order it for any reason you may need to cancel.