From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.3 stars from 729 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and top notch. Smallwoods ranks 22nd among Home Decor sites.
I am a big photo person and I have been looking forward to getting my engagement pictures on the wall. These canvases are better than I could have ever imagined and I will cherish these pictures for a long time. Quality is amazing. Overall very happy with them!
The buying experience was good. The productive was not, sadly. Won't be able to use the Grapefruit candle melts.
I ordered 3 framed pictures and only received 2 of them on 06/14/2025. I've been waiting for the other one to show up but getting worried that it's not.
I was very impressed with the print quality and how it was packaged allowing it to have a safe shipment to our home. I won't hesitate to have future prints made at Smallwoods!
I LOVE SMALLWOODS! I ALSO BOUGHT THE FRAMES YOU COULD CHANGE PRINTS OUT IN. THEY ARE SOOO EASY TO CHANGE. THEY ALSO CAME LIKE 2 DAYS AFTER I ORDERED THEM.
My experience with Smallwoods was, and is always, very pleasant. My photos always arrive in a timely manner and are always just exactly what I want them to be. I will always use them for my canvas photos.
Always love my photos from Smallwood! They always turn out great!
Requesting a 10 X 12 Canvas Wrap. The Editing Team worked on two previews: A Canvas Wrap & A boxed Canvas Wrap that worked best. Excellent job.
Very easy to order, with a rapid turnaround; the final product was amazing.
We had family photos taken back in December. I finally got around to ordering the prints for the main entry wall of our home! I love these frames and the texture of the photos! The wall turned out amazing!
The picture looked great but the frame color we picked out was brown and not black. I went back to double check I selected the correct frame color and I did.
I couldn't be more pleased with my custom order. The canvas prints were printed and packaged beautifully! I will be a returning customer!
The white frames were shipped with the black and had black streaks all over them. The black was also broke in the corner. They sent replacements and the same issue when they arrived happened.
Hi Jamie, thank you for taking the time to leave feedback. We're sorry to hear that the replacement had similar issues, and we understand how disappointing that must have been. We’re glad we were able to issue a refund for your order and appreciate you allowing us to resolve this. We’re actively working with our team to prevent issues like this from happening in the future.
If there’s anything else we can assist you with, please don’t hesitate to reach out to our Loyalty Support Team. 💙
I regularly order and am never disappointed! The frames and photos are always beautiful with each and every order.
I was brought to tears when my photos came in. The photos are bright and vibrant and the frames are beautifully made. The packaging was neat and clean and the frames were safe inside. The ordering process was super easy and the turnaround time was quick! I am so thankful for my new pictures!
Years ago I had ordered a 25x25 frame, and someone recently said that there was refills that you could get. So since then I've had a baby and had new family pictures so I wanted to do the refill. Bad idea. Cost $67 thankfully I had a coupon. And it's a foam bored not wood like the original is. The picture is blurry on it and didn't say when I was making it that it was a low quality picture and I am going to have to cut it so it will fit in the frame 😑😑 not worth the money
Hi Hannah! Thank you for your honest feedback and for being a returning customer. We’re so sorry to hear that your Print Refill experience didn’t meet expectations. Our product styles have evolved, which can sometimes affect compatibility with older frame models. We'd recommend checking out the FAQ articles to ensure a seamless transition and to check compatibility.
Since there are concerns about the image quality, we’d love to take a closer look. Please feel free to send a photo of the print you received to our team through the chat bubble icon on our website, and we’ll be happy to review it. 💙 You can always let our Loyalty Support Team know if there's anything else you need assistance with.
My first time ordering and I absolutely loved be my pictures!
I don't know why but this time it's not on canvas like all my other pictures I have gotten from y'all and these have like a clear gloss on them and I wanted the canvas!
Thank you so much for being a loyal customer, Kourtney! We truly appreciate your continued support! We’re sorry to hear this order didn’t arrive as you were expecting. We’d love the opportunity to look into this for you. When you have a moment, please reach out to our Loyalty Support Team through the chat bubble icon on our website. We’re here to help! 💙
I ordered 3 images. And by mistake ordered one marked "no frame". The difference without the frame was $5. I called and emailed and they want to charge me $40 (including tax and shipping) for a replacement. All I need is the frame because of an honest mistake. I have no choice it seems or the other 2 will be a waste too. I had issues in the past and decided to give them my business again. I won't do that anymore. I've asked for other options but am now being ignored.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your continued trust and kind words, Amy! We’re thrilled to be your go-to for prints that find a special place in your home.
It means a lot to us to know you’re consistently pleased. We look forward to creating many more memories with you! 💙