From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.3 stars from 729 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and top notch. Smallwoods ranks 22nd among Home Decor sites.
This was my very first time purchasing from this company. I was a little skeptical because they were very inexpensive, however I found this to not be true at all! The quality of the frame and pics were above my expectations! I will definitely be a return customer!
I have ordered from Smallwoods several times and this was the first time something had come damaged. When I emailed customer service, not only were they quick to respond…. They had zero hesitation fixing the issue and sending out replacements. Once I received the replacements, they even followed up with me to make sure I received them and that they were up to par. You don't see customer service like this much anymore. Will absolutely continue purchasing!
We received a photo that was damaged in the mail. Customer service was great and got the photo replaced in very timely manor!
I ordered several large frames for mothers day. When I received my order, one of the photo qualities was a little blurry, due to resolution. They let me choose another photo and shipped me another print free of charge. Unfortunately when the replacement arrived, it was damaged during delivery. Looks like someone may have stepped on the box as the print had a lot of creasing. I asked if they could ship another print that I could just put into the existing frame, they sent it out almost immediately again! Superb customer service. They really want you to enjoy your photos! They will forever be my go to for decorating my home!
Smallwoods was so fast and helpful when helping me get my damaged print replaced. They went above and beyond to make sure I was taken care of and got the perfect prints.
Great quality, easy ordering, exceptional value. We will be back!
I'm in love with my photos. The birds look so real. Frames are amazing.
The product was absolutely beautiful! I love how large it was on my wall.
The ordering and uploading process is seamless. The shipping and delivery are lightning speed. The product is perfection! I've ordered four frames and about to order the 5th, amazing, high quality company based here in the US and family owner. You can't beat that!
I've order multiple times and this company has been amazing. I recently received a print damages in transit. The team replaced within 3-5 days.
The wrong color was sent but it was incredibly easy to contact customer support and they very quickly solved the problem.
I had to have a new order sent because the size was wrong initially and they graciously sent me the new size, however the picture is messed up and has creases all in it
It was so easy to order the pictures, they arrived very quickly and they look amazing. One had a bad spot on the frame and they were so quick to make it right. Would recommend 10/10!
Received our large wood framed prints relatively quick. Had a printing issue with one of the two prints and then reached out with a very quick response time from customer services. They found and resolved the issue promptly and sent a new replacement print. Highly recommend Smallwood's.
Many times I have photos taken and for whatever reason don't do a lot with them. Sometimes I may make a book or have some prints made to put in frames. These last family photos we had taken I was determined to do something different. I had seen advertisements for Smallwoods and thought they were lovely so I decided to give it a try! The website was so easy to use and made it easy upload the photos I had chosen! I was so blown away when I received them! They were absolutely beautiful! I'm also excited to know that in the future I can replace old photos with new ones! I was also very pleased with the pricing and quick shipment! It has absolutely been one of the best purchases I've made in a while! If you are like me and often put these things off, I say don't! You will not be disappointed
I ordered my frames using my mobile device. My order came within a week of ordering. I am in love with how they turned out! I can't wait to hang them.
I ordered 3 & was so pleased that I ordered more! Highly recommend!
I found it a bit difficult to order and pick the exact frame I wanted but now that I did I really love it. I have a small imperfection in the frame, not sure if it belongs there or not
I received my order and one of the images was in the correct color. I called and was directed to the correct representative regarding this issue. Not only was the representative pleasant to speak with, but was beyond helpful in addressing the misprint. The process of submitting an issue with my order was very easy. The quality of service provided was exceptional and I am very thankful.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members