From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.3 stars from 719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and top notch. Smallwoods ranks 23rd among Home Decor sites.
Accidentally uploaded 2 of the same image they were very helpful with getting my problem resolved. They also told me an image didnt upload correctly so I was able to resend and will receive a better quality image.
They worked well with me to edit my order and make sure it looked as best as possible!
Received a picture with a crack down it. Reached out to customer service & was sent a new picture in no time!
Not only does Smallwoods offer a great product, but on the rare occasion there is a problem with your order, they do the best job at communicating and working with you to get it fixed. I was so impressed with their responsiveness and helpfulness. Thank you!
I ordered a framed print from Smallwoods during a sale. It arrived timely but had a crease in the print. I reached out to their support with a photo of the crease, and Kelly responded quickly (and on a Sunday) that a new print would be on its way! She also included instructions for replacing it in the frame. Thank you Smallwoods for great customer service!
How dare you guys make the best product we've ever ordered! We are absolutely in love with our new addition since our son was born Jan 2025. My friends and family absolutely love how nice the prints always come out. Even my 3 yr old was excited to see herself and her baby brother. We TRULY appreciate you guys and everything that you do to help us make our house a home.
Great instructions for ordering my canvas wrapped pictures!
The company reached out immediately to fix my mistake and took care of it that day! 10/10
My first time ordering from here, mixed feeling about experience. I ordered a family picture from my son's recent wedding and was very impressed with how quickly it shipped and was received. When I brought box inside I saw a large gash in back of box and was concerned it may have damaged pic. Well it did. Something went through box and through my picture. Although this is clearly fed exs fault, there was also nothing around the picture. No bubble wrap, protective cardboard, nothing at all except the large, framed picture inside a thin box. I was contacted first thing Monday morning and told a new print would be sent out right away "all" I need to do is remove the damaged one and replace it with the new one. Not a big deal really, but also not really something I should be having to do. Really is a beautiful picture though.
Amazing customer service both times I've ordered! I made a mistake one order and they answered and took care it super quickly and the other they rushed shipping due to a really important date! So impressed!
This is my third time ordering from Smallwoods! I love these wood framed large prints so much! They look so beautiful in my house. I've always ordered the larger sizes and they turn out amazing... this last time I also ordered a print in a 10x12 size and I'm not happy with how dark the picture looks. I will stick with the larger sizes from now on because I've never been disappointed with any of those.
It was almost EFFORTLESS! After receiving my first order, I loved it so much I went back ordered 2 more!
I have had great experience with Smallwood. I am never disappointed.
My address was incorrect and I was informed quickly and it was resolved with ease and minimal fuss. Much appreciated. Great service. Looking forward to a high quality product as always.
I received an email giving me the information I needed very quickly. I was able to place my order within a timely manner and look forward to working with you again.
3/4 of our packages were lost during shipping. Smallwoods replaced them for us at no cost. Excellent customer service.
We ordered 5 items and 2 came with very minor damage. I reached out and customer service took care of the issue immediately and I already gave replacement photos on my door step. I highly recommend SmallWoods for your large photo needs!
My experience with Anthony today was impeccable. He resolved my issue in a very timely manner and answered all my questions.
Always a great experience with Smallwoods! I've used Smallwoods before and always had great outcomes!
From ordering to delivery and the great product, very satisfied!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members