From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.3 stars from 719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and top notch. Smallwoods ranks 23rd among Home Decor sites.
The print inside my frame arrived damaged so I submitted a claim. They responded within the hour already sending me a replacement print! Amazing customer service! Will definitely be using Smallwood in the future
Prints arrived damaged but they replaced both prints at no charge!
I was floored by how fast my photo was printed, shipped, and delivered. I feel like other custom print orders always take so long so I was very happy how quick their service was. The actual product came out perfect and is everything I wanted it to be.
We ordered 3 wood framed prints from a vacation to the mountains. The colors are so vivid and stunning. I cannot look at these enough. Thank you!
Great product and great customer service! Had one photo with a little bit of damage from shipping and they are sending a replacement! Got back to me within 24 hours!
When I received my package I was so excited to open it up and hang up my pictures. Unfortunately, during delivery the box was damaged leaving two of my three photos damaged. I first called customer support and they were so sweet and kind! The lady helped me locate the messaging system to get me new prints sent out right away. The whole process was made so simple and easy and the fact that you could call someone made a huge difference! I will most definitely be buying all my future family photos from Smallwoods, they're really amazing in every way!
I had a great experience with the online customer service. One of my prints didn't upload correctly and the team took the time to correct the issue before printing my canvas. I appreciate the extra step to make sure I was going to be pleased with the quality of the print.
I've emailed a few times with different orders and always get a quick response from anyone! Also like how if I have a question on if the little picture at checkout looks a little off (after fixing it) that someone will look for me and make sure everything looks great.
So happy with our frames and the customer service provided when we had a small issue.
I have ordered from Smallwoods multiple times. The most recent time I had an issue with my order. I sent an email and received a response in less than 24 hours. Once I responded a replacement was in the process of being made. The Customer Service is excellent. Their product is fantastic. I would definitely order from them again.
The customer service/support has been nothing short of amazing! I had a photo with low resolution. When I received it I was disappointed. The support staff is conscience, and worked with me to replace my picture.it is perfect now. I have a grouping of four and they are wonderful to look at.
Had a small issue, it was resolved super fast! Second time I have ordered from small woods and will not be the last. I get so many compliments every time someone new comes into my home. I refer all my friends.
They kept me informed the whole time! They gave me recommendations on the quality of my photo and quickly provided me with a solution.
Awesome service order was messed up during delivery they fixed it immediately
Excellent representatives. They emailed me to let me know the quality of the picture I submitted was subpar. So they asked for another one. They could have just printed it and sent it to me blurry but they cared enough to inform me.
I have ordered from Smallwoods a few times and have never been disappointed. There was an issue with one of the photos I uploaded recently on an order and they quickly let me know so that I could re send the image to get my order back into production. They were so helpful and replied right away.
I had a lion in one of my photos and they replaced it immediately with a beautiful photo
Even when there is problem, they are quick to respond and resolve the issues
Excellent service and I had 1 damaged picture and you guys replaced it with no issue and shipping was quick.
I recently got married and bought a new house and I have been DYING to get pictures on the wall. I purchased 6 and they were absolutely stunning! One picture had some damage to the box which caused damage to the picture and Smallwoods got me a new one coming in just 2 days after reaching out! Such an easy process and we are so pleased!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members