From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.3 stars from 719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and top notch. Smallwoods ranks 23rd among Home Decor sites.
I've ordered several times before and love Smallwoods. This order they sent me an email about one of my prints not being quality. They worked with me and got the issue fixed! It meant a lot that they just didn't proceed with the order. Thank you Smallwoods!
The frames and prints are absolutely gorgeous. They came out even better than I was expecting! Everyone who comes over and sees them are blown away, and ask me where I bought them from. We are very happy and will be returning customers for sure!
My experience with Smallwood was superior. There was an issue with the print I submitted and they would not proceed with production of the product until it was resolved. They were in contact, through email the entire time, until it was resolved.
I had a vision for my dining room wall and these exceeded my expectations!
Canvas were perfect and reasonably priced Arrived in 10 days after ordering
This is my third time to order pictures of my grandchildren in the wooden frame. I love them so much. They are the focal point of our living area. The quality of the frames are unmatched. Shipping was right on time. The website was easy to navigate for this Nana. I would highly recommend Smallwoods for all your special framing needs.
When I received my order it had been damaged during shipping, I sent you an email and you replied right away and offered to ship out a new one
Quick, efficient, very helpful! Made my custom order process simple
Wonderful customer service throughout my experience with a custom order! The customer support team was all very helpful and quick to respond to my questions and offer great feedback!
Very easy process and fast shipping. Very happy with my purchase!
Customer service was top notch and made sure I was taken care of! Definitely ordering again!
I ordered over 15 prints from Smallwoods and two arrived damaged. Their quick response to fixing the error and responding back to me was unexpected. I would recommend this company to anyone looking for great art/photos.
The framed canvases I ordered were beyond my expectations. The quality of the photos considering such an enlargement were amazing.
I ordered 3 pictures from my son's wedding, one of them was a gift for him. I didn't open it until they came to visit 2 months after the wedding. The picture had a crease in it. After I contacted Smallwoods I got a response very quickly and the issue was resolved in a couple days with emails. They are very kind and helpful and are replacing the picture. The other 2 pictures I ordered were perfect. It's a great company and I will order from them again.
Wow I am completely amazed at how fast their customer support replied to my message specifically after hours. I have bought from this company through out the years, always amazed.
Had an issue with a print! They fixed it and sent me a new one to replace it!
Customer service was top notch in helping replace my damaged pictures. I appreciate how polite they are and how easy it is to let them know of any type of issue!
I have many Smallwood prints in my home and love them all so much! With my last order, we had an issue with the delivery being damaged in shipping - but the customer service team was wonderful with a quick response and replacement to fix the issue. I'm looking forward to my next Smallwood prints!
This is the third time that I have ordered from Smallwoods. Love their quick and efficient service. Products are always beautiful!
We received damaged photo and the issue was quickly and friendly resolved. The frames are wooden and beautiful. Thank you all for giving us a treasure for our home
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members