Skyscanner.netReviews 126

Skyscanner is fraud. They directed me to Edreams company. They don't have an official email id for refunds, responses. They have a chat bot which will take 1 hour to connect to agent and it will connect only when you will not be online. They will never refund your money in case of cancellation. They looted my money 2000 USD ! And now not refunding me. Their helpline won't connect to the agent for talking. All emails will give auto reply to you that this email has been closed for responses

I always used Skyscanner with quite some success to find discounted tickets, but lately I had the unpleasant surprise to buy tickets from the agency Kiss and Fly, please contact me if you want further details about what happened. I used once kiss and fly in the past and fortunately there was no problem (no need to interact with them beside buying the tickets). If something needs to change (and it happens!), that's where the problems start. My recommendation is to consider more seriously the complains of so many customers towards Kiss&Fly, and possibly take some action against it.

Regards

First time user. I searched my destination, Skyscanner presented the flights, I bought. Skyscanner sent me a confirmation for the return trip ticket with one locator number. Skyscanner then sent me another email informing me that Trip.com would be booking the tickets. I get an email from Trip.com informing me that they booked two sets of tickets, one going and one returning with separate locator number and one single charge to my credit card. The price was not exceptionally good, but the route and times were good. Two days later, Trip.com informs me that flight have been canceled and if I don't call in two hours, they will charge me. I call. They tell me they can only cancel the first flight to the destination, but not the flight returning. But wait, you canceled my trip and then they tell me I need to call the airline and talk them into giving me a full refund on a non-refundable ticket. Sorry sir, you've been screwed. I called the airline, the clerk laughed when I told her the situation and said that under no uncertain terms, they will not refund the amount. I'll never use Skyscanner or Trip.com again. Cheaters.

I checked and booked my flight via Skyscanner with one of their advertised agents called Go To Gate (part of ETraveli). Flight booked was for 22nd May 2020 Sydney - Vancouver - Calgary and return on 13 June Calgary - Vancouver - Sydney with Air Canada. Next day in the morning I found out that my return flight needs to be from Whitehorse instead of Calgary, so the return flight should be 13 June Whitehorse - Vancouver - Sydney. I called Go To Gate and they requested to pay AUD $464.00 more. New flight Whitehorse - Vancouver is AUD $203.00. I requested to cancel my flight as I was within 24 hours of booking in order for me to rebook the flight from Whitehorse. Go To Gate refused to cancel my ticket. I called Air Canada to confirm free cancellation. Airline confirmed my right and advised me to request travel agent to cancel my flight. I called GO TO GATE, however the travel agent REFUSED TO proceed with free cancellation, saying 'its almost 24 hours'. I called Air Canada for the second time and the airline confirmed again that Go To Gate has to cancel it. I called for the third time Go TO GATE, but they refused. This isn't acceptable and Skyscanner and Air Canada should not be selling tickets via travel agents who refuse to obey the customer rights!

I used to have the Skyscanner app on my mobile until their providers soon became reason enough for me to stay away. The Skyscanner providers for both flights and hotels engage in very fraudulent business practices which will end up costing the consumer not only financially, but also with their time, efforts, and most importantly, TRUST.
In my case, I needed a flight so you will notice that when you check the "deals" for whichever service you need, there is a huge disparity between certain "providers" and the recognizable others such as: Orbitz, Expedia, Travelocity, etc. This is because those other unreliable providers falsely advertise low fares. After clicking the booking button for that low fare; customers to go through a "booking process", then sends a booking confirmation email with caveat of "THIS IS NOT YOUR E-TICKET". When the customer clicks link to print e-ticket, it states to "CHECK BACK IN 2 HOURS". After 2+ hours and you call Skyscanner's providers customer service out of concern of your presumed e-ticket; this is where the BAIT & SWITCH process occurs. The provider will offer another fare and other dates, but they still won't give you an e-ticket? So you are back to square one and possibly owing more money and added stress than you'll need.
I am EXTREMELY disappointed by Skyscanner's approved providers and lack of monitoring their performance and bad business practices. I have come to the conclusion that Skyscanner should no longer have my business in the future as well as highly recommend that you should not either. I do not state these items lightly but please make note of this review as I have provided proof of my purchase which was not handled properly by Skyscanner or their provider.

Here are two ways to buy tickets:

1 - you buy on the Skyscanner website, it redirects you to the agency where you pay, there is a risk that the agency will be fake.

I also bought it, but less. I like the second option more.

2 - you will find out in which agency or airline prices are lower and buy on their website or application.
I buy tickets for vueling, transavia and other lowcaster.

Hi there,
I want to warn potential customers of the company Skyscanner. Be very attentive!
Skyscanner company doesn't warn about very important information that when you fly through America, Canada, Singapore, London, you will need to have visas for these countries as they do not have transit zones. What millions of tourists simply don`t know because no one informed them in advance and they are in a very unpleasant situation.

Also, in case of cancellation of tickets purchased on the partners site, the company Skyscanner doesn`t warn in advance that the money for the tickets won`t be refunded before the Skyscanner company redirects you to buy the selected flight conditions to the partners website which also don`t warn you about the information I said.

This is an administrative violation of the Skyscanner company and fraud. And also this is the complete lack of service and care for their customers.

Be very careful and better contact another company for quality and professional services!

I lost EUR850 because this useless travel site Skyscanner is listing scam travel agencies and does not care if you lose money as long as they are getting paid their fat commission. They will tell you tell have nothing to do with flights they display on their site and the money you lost is gone because is not their job to vet and review the travel agencies that they list on their site.

Trip booked through Sky scanner: Skyscanner / #*******
Flight ticket: *******.

Don't let the reviews on this site fool you. Over 80% of the reviews are bought and paid for from review farms. Don't trust all the glowing reviews as the majority are fake The most important thing to understand that Skyscanner and its related travel agency partners offer no real value. If you see a flight offer just go on the actual airline website and book the flight directly. It will be cheaper and you will save money and hassle instead of dealing with a third party intermediary.

To sum it up, even if you use flight search engine or agency to search for flights, NEVER EVER BOOK A FLIGHT THROUGH THIS SITE. Just take the search results and go on the airline website operating the flight. You will save money, get support in case your flight has issues and you will thank me for saving you trouble