curtis h.

First time user. I searched my destination, Skyscanner presented the flights, I bought. Skyscanner sent me a confirmation for the return trip ticket with one locator number. Skyscanner then sent me another email informing me that Trip.com would be booking the tickets. I get an email from Trip.com informing me that they booked two sets of tickets, one going and one returning with separate locator number and one single charge to my credit card. The price was not exceptionally good, but the route and times were good. Two days later, Trip.com informs me that flight have been canceled and if I don't call in two hours, they will charge me. I call. They tell me they can only cancel the first flight to the destination, but not the flight returning. But wait, you canceled my trip and then they tell me I need to call the airline and talk them into giving me a full refund on a non-refundable ticket. Sorry sir, you've been screwed. I called the airline, the clerk laughed when I told her the situation and said that under no uncertain terms, they will not refund the amount. I'll never use Skyscanner or Trip.com again. Cheaters.