Sky-toursReviews 151

Take your money elsewhere. These people will lie to you and refuse to advocate on your behalf during a time of crisis. For obvious reasons, KLM cancelled my trip about a week prior to departure. After initially being denied a refund and requesting a travel voucher, I received an email from KLM stating that my ticket was eligible for a refund although a voucher had been issued. I reached out to Sky-Tours to initiate this request, to which they blatantly lie to me stating that KLM advised them that I must complete this process on my own through the link provided in their email (which of course I tried before I even emailed Sky-Tours, and the website stated to contact my travel agent.) I called KLM and spoke with a very helpful representative who reviewed my reservation and told me that not once did Sky-Tours ever reach out to KLM about anything, not the first time I request a refund or the second time after I was informed I was eligible. He even tried contacting Sky-Tours to review the process with them and smooth this all out, but of course no one answered the phone, which was my same experience when trying to call them several times. Thankfully I have a record of all correspondence for my bank to review while they dispute these charges for me. I will certainly not be using them to book my next trip.

I booked and payed ticket 3 days ago, and I'd been waiting till they confirm my reservation. But I got e-mail from Skytour this morning, and it says they sold NON-EXISTING ticket to me and they offered another ticket which has huge lay over time. As I checked this ticket, another agency is selling this ticket way cheaper price and they said they DO offer this ticket without any charge. How ludicrous it is? I sent several e-mails demanding refund though nobody is answering. Meantime, I kept trying to touch them 4 hours in a row right now, but nobody answer as well. I feel worse than when my flight cancelled due to airline decision, and they are avoiding they responsibility even my flight is in 2 days. You should deal with this right now. SKY TOUR, REFUND MY MONEY BACK.

I've been trying to get a hold of an agent, but there are no phone numbers on your website. You say to fill a contact form with information and you will reply within 24-48hours, and I have been waiting for a week with no response. I need to speak to an agent to reschedule or cancel my flights that are approaching really soon! If I don't do this in a timely manner, I may not even be able to get a refund for the travel insurance purchased! Can one of you agents please address this matter?!

I just URGENTLY need a refund for the amount I paid!. I booked through Their website a ticket to Toronto for $1890 Canadian dollars. I received NO confirmation #! I received NO ticket or any proof of booking on my email, which was very odd to me cause when I used to book any flight online, which was mostly done through Expedia, I receive my ticket and confirmation number on the spot once the transaction is done! But in this case, ABSOLUTELY NOTHING, only an order number on their page after they took the money. I got worried, especially that I'm traveling for a very urgent matter, so I called Swissair, the airline I was booked for to know that The flight was cancelled.! Just 1/2 an hour after the online booking was done! All this happened just 24 hours ago. The airline asked me for confirmation # or ticket to try sort out the problem, but I had NONE and they weren't able to help!
I need my money back to be able to book another flight! I hope sky-tours isn't A scam company and an ethical action will be made.

Disgraceful outfit - Profited from my funeral plans. My experience started off easily enough.
I needed a flight from Cyprus to Nigeria so i could arrange my father's funeral. I saw a great price of 505 EURO and so I booked this. As my plans were liable to change I took out the TWG no quibble cancellation policy for £75 (gbp) - no problem so far.
Checked out and thought nothing of it. I then contacted them almost immediately to adjust my return leg which was done - so now I needed to adjust the return leg one more time but looking at one leg of my new booking the year was confirmed as 2021 an obvious mistake so I went back to sky tours and their first reaction was incredibly to deny all wrongdoing - I then realised that I had been charged the entire booking in pounds (despite airline confirmation of the booking being paid in euros) so overcharged again I was told this was my fault but I could use the no quibble cancellation and get £375 back from the £585 id been charged. Obviously appalled at this I went to my credit provider and requested a charge back. This is when things became really surreal! Their supervisor and company COO Elisabeth insinuated I was a fraudster and said I'd be airline blacklisted unless I cancelled my chargeback. I refused and was offered £425 back if I used the cancellation policy instead. And risk never seeing the refund and losing my flight so I also refused - I was told I could amend my flights at a cost of £200 if I wanted to - I said I just wanted the exchange rate discrepancy fixed and I'd draw a line under my dealings with this outfit - they blamed me for this and directed me back to their cancellation insurance - in the end I went to the airline directly who changed my disputed leg for NO COST! I have nothing but derision for this company. It took my charge back request to get any kind of response from them and their responses have been rude and insulting - do yourself a favour and avoid this company - book the flights direct with the airline. Sky Tours have wrongly but happily profited from me for simply trying to book a cheap flight to attend the funeral of my father. Shame on you and Big Sky Grup SA

My husband booked some flights for our family to Galapagos islands at a great price and after paying online I got a bit nervous and started looking at revs. Panicked when I saw the negative reviews and was expecting all to be a disaster but 15 minutes later we got our confirmation email with a booking ref number and E ticket numbers through LATAM airways. Jumped onto their website and checked the booking, seats seem to be there as booked. Only problem was no baggage was allocated so had to pay an extra $90AUD for 3 people for the 2 flights to the airlines directly but still out in front. Not flying for another 6 weeks so fingers crossed all keeps going ahead as planned, So far cant really fault them to date. Seemed to be lots of good reviews on Trustpilot.

Honestly, they do not even deserve a one star
Firstly they booked the flight giving the confirmation number on website, my husband booked my flight from Lahore to Montreal for March 19
After booking the flight we never received an email confirmation, as it was the last minute booking my husband tried to contact them to confirm whether I would be flying or not and just 5 hours before my flight they said sorry your booking was cancelled and money would be refunded. And till this day we have not received any refund whatsoever, it was $1200 CAD and it wasn't like we cancelled the flight.
They don't have any active phone number and the live chat no one replies
The only contact I was about to do was via emails on which they send pointless proves that money was refunded in which it wasn't as they bank never received any.
And now they have stopped replying to emails as well. So frustrating save your money, you might have to pay extra $$ but atleast you will be flying and your money won't go to total waste