Sky-tours

Have purchased tickets to Florida with them through Sky Scanner. Big mistake. No tickets and $1,500 charge on my mastercard. Their telephone number *******011 does not work nor does their support line, it does not exist. Feel very foolish. My credit card company for some reason is not able to refuse the transaction. DO NOT DEAL WITH THEM!

If I could give zero stars, I would. Our experience with Sky Tours was absolutely horrible. Due to a glitch on their website, our flights were booked for the wrong date. When we contacted customer service, they were completely unhelpful and refused to take any responsibility, despite the issue being caused by their system.

Instead of offering a fair solution, they tried to price gouge us by charging an outrageous $186 per person to change our flights—more than double what we originally paid! We later contacted Air India directly and were able to fix the issue ourselves for only $50 per person. This proves that Sky Tours either never actually reached out to Air India or was deliberately trying to scam us.

Their customer service was awful—rude, dismissive, and unwilling to help. We will never use Sky Tours again, and I highly recommend that no one else does either. Book directly with the airline and save yourself the frustration!

Avoid this company at all costs! 🚨

Avoid Sky Tours at All Costs

My sister-in-law bought tickets for herself and her two children from Chicago to Mexico on December 8th. On December 14th, Sky Tours refunded her money without any notice—and for less than she paid. She only discovered the issue at the airport, 15 days later, when the airline said the booking didn't exist.

Sky Tours claimed the flight was full, but the airline confirmed there were still seats available. They didn't offer a solution, discount, or apology. This company is completely unreliable. I'll make sure my family and friends never use them, and neither should you.

I made a mistake of booking tickets for my sisters. At first, they said the payment declined but it went through on my sister's card. Then I realized the system changed the dates and I wanted to correct them. They're not responding to my emails and their line is busy. I am pissed and anxious. Only to come online and see the scanners They're. NEVER BOOK WITH THEM

We purchased tickets to fly from Washington DC to Nova Scotia in September 2022 and bought travel insurance since my husband has cancer and his treatment was not yet finalized. We were unable to go and filled out all the papers Sky-Tours requested on time. The agent was very solicitous and said we would hear from the insurance company. We inquired regularly and were told we were in the que. Multiple emails and months later (since they have no phone number) we were told they needed our bank information because our credit card had been compromised and replaced. In March 2023 we got a partial refund, short $400. I sent an email asking why so little and how did they reach that amount and have never heard back from them. Insult to injury our bank charged us to receive a wire transfer!

Booked flights London to Madrid with them including seats and luggage allowances. Everything was confirmed by email On the back of this confirmed tours, hotels etc. The following day received this:
Your flight booking was unsuccessful and we were unable to confirm your reservation.
This may have been caused by one of the following circumstances:
• connection failure with the airline reservation system or
• The price is not available anymore or
• The airline withdrew previous confirmation

Do not use this lying thieving bunch of cheats. Beware!

Patrick

Booked a flight thru them which got cancelled and they never refunded the cancelled amount.

The 24 hour customer service responds after 24 hours.

WhatsApp number is for someone from India who doesn`t respond.

A flight was canceled and 7 months later I'm still not reimbursed. They don't allow phone calls so you can't speak to a representative. They claim they can't send me a check. They also say my bank info does not match theirs so they can't deposit into my account. They were reimbursed from their airline so there is no reason why I should still be waiting.

Beware! They are too good to be true! Just like every other legitimate review, they took my money & 3 days later emailed saying it would be an extra £600 so i cancelled since every other airline or agent we're cheaper. The take too long to respond to emails & never answer the phone. It took another 7 days until the money was returned, only resulting in me having to pay hundreds extra because they held my money. They have no intention of booking for the price advertised at the start! Same s**t different customer: "at this time the airlines is unable to confirm the flights booked by you". It's not how you do business, they need shut down!

Very unsatisfied with the service, communication, availability and updates:
- I booked a flight and received a message that i will be receiving the confirmation to my email, which I never received.
- 6 days of continuous attempt to reach out to customer service. No one answers the phone call.
- After multiple attempts, I was able to chat with a representative online and told that the order has been cancelled.
- Very disappointed and unsatisfied because not only I didn't get the ticket from them, but also, I missed lots of other good deals.
- Still waiting for the refund. Let's see how long it will take.

I booked my ticket since 2:30 pm I haven't received nothing after 10 hours no phone answer just a game hold the payment and send me email after 8 hours saying it can take 24 hours to get my confirmation or you can cancel to get charged cancellation fees. Still waiting

I put 5 stars so that they dont con anyone else. Never ever give them your money.The pretend to book then send another email to claim more money or a worse offer. On comments they pretend to blame u truth is these fraud deserve jail and should be arrested... and b4 ypu crooks send bull about how its my fault why u stole my money i hope you die in jail

This outfit is on Skyscanner offering up flights that in some cases have long been canceled. It appears to be a fraudulent outfit so beware. I was looking for a flight from DFW to TAO with a stop in FRA in June. Lufthansa has canceled all these flights in early June a few days ago yet they are still offering to take $2394 off your hands. Same goes for many other routes. Apparently they make money from fees and using excuses to keep your money. This is their business model. I would advise steering clear of these scam artists.

I tried to book flights to Thailand 3 times. I found the ideal flights, entered all my details and paid (payment pending on my card) and each time I got a message saying the flights were no longer available. After each failed booking, sky-tours contacted me offering me the same flights with a £1000 price increase. They are known for advertising flights they don't have then offering expensive alternatives. I think they hope people will panic buy. I went elsewhere and would advise anyone else to do the same. If you can't trust them at the start then imagine if you needed some help with something.

I had booked tickets through sky-tours and it possibly the worse service you will find. Avoid it like a plague. They offer insurance for cancellation and when you claim, they make up reasons and tell you that your claims are invalid.

They let me book a transit through USA, when US were not allowing even transit for anyone other than green card holders without sufficient warnings. Despite taking insurance they haven't refunded or given credits stating a sure reasons that I should have checked.
Basically they sold a service without proper warning and calling it that the company can put the policies as they please which was clearly unethical.

Avoid like the plague!

This company is a scam! They kept on delaying our refunds for a number of flights we booked right before COVID1-9 hit in March 2020, and kept on blaming it on the lengthy reimbursement process between them and the airlines. Then, they issued a voucher which expired in December 2021, but never mentioned that it's either this voucher or nothing at all! Now, I'm asking about the status of my refund from the airlines, which I've been asking about since day 1, and they're saying that I've got no right to any more money anymore as my voucher expired! What kind of theft is this?

Bought the ticket 26/2/2020. I should have travelled 25/03/2020 but flight cancelled due to pandemic.
Almost 23 emails and got same copy paste message in last one year.

"we have not received the reimbursement. The settlement period between airline and agencies are not regularly like before. We can not estimate the exact date when we can receive the money, but we are in close touch with the ticketing agent. We will reimburse you as soon as the money arrives in our account. Sorry for any inconvenience."

Now its more the 2 year..

I do not recommend sky-tours at all.
After flight cancellation due to Covid by airline company, airline company has refund sky-tours, but sky tour did not refund me.
Instead a voucher limited in time that enables to pay only 20% of any new booking price. This is really a shame, I have lost my money!