Sky-tours

COVID-19 has been challenging for everybody and I understand that the amount of work most be huge. However my flight was cancelled and I never received an email neither to notify me about this, nor to talk about alternatives, nor to talk about refunds. I have been on hold with no reply for an hour. I was supposed to travel in 2 days! The worst thing is that they are marketing their company like nothing is happening and without giving any kind of apology. This is a scam!

This all is a scam

First booked the tickek

Ask for more money

Second there is a new reservation

Third you send me an email at 9.21 i reply at 9.23

And we can not book your ticket

DON'T DEAL WITH SKY-TOURS

My husband booked some flights for our family to Galapagos islands at a great price and after paying online I got a bit nervous and started looking at revs. Panicked when I saw the negative reviews and was expecting all to be a disaster but 15 minutes later we got our confirmation email with a booking ref number and E ticket numbers through LATAM airways. Jumped onto their website and checked the booking, seats seem to be there as booked. Only problem was no baggage was allocated so had to pay an extra $90AUD for 3 people for the 2 flights to the airlines directly but still out in front. Not flying for another 6 weeks so fingers crossed all keeps going ahead as planned, So far cant really fault them to date. Seemed to be lots of good reviews on Trustpilot.

I rented a car from you several times. I always took it it was clean. Your staff is super. I am very glad to work with you.

I booked a ticket 3 days ago and received the booking confirmation. My credit card has already been charged without any ticket issued. The support team has been very responsive but they just keep on telling me to wait a bit longer for the ticketing department to issue the ticket. I checked the airline website and there are no more flights available on the booked flight date. Because of your delay, there are no more tickets available. I need to be on that flight. I should have booked with the airline itself. I don't have money anymore to get another ticket. I'm worried that I'll get stranded in another country because I'm not sure if I have the ticket or not!

My children are military members. When we tried to book a flight to get my son home for Christmas, my daughter found militaryfares.com and booked a round trip flight. The first leg of his return flight was cancelled due to mechanical issues and no alternatives were offered. He found a flight with Southwest and luckily got back in time to report for duty. Little did I know, Militaryfares.com uses Sky Tours to book their travel. I have been fighting with Sky Tours for 6 weeks for my refund. Frontier won't respond because I didn't book through them.

I made a booking for my sister and soon got confirmation email but it didn't included any airline confirmation or ticket number. I followed up with them couple of time to get the details on it to which they responded that the confirmation will be sent soon. A day alter I received an email from them asking another $200 for booking. I have already alerted my card company to mark this transaction but not sure if it works. Anyone has any idea on how to get refund or where to file complaint against them?

This company is a scam. Book directly with an airline instead.

For months, I have been trying to get a refund from this company after the airline cancelled a flight, and for months they have been claiming the airline has not issued the refund. Yet, people I knew who booked the same flight through different means we're able to get their refund within a week. I even bought a package ensuring I would get assistance if my flight was cancelled to get a refund. They have dismissed my constant request of proof of correspondence with the airline, and tried to push a voucher for 30% off of booking with them as a refund after waiting months for a full refund? Why would I want to spend more money at this company when they cannot issue a simple refund?

What is the point of responsive customer service if the customer is just going to be actively dismissed?

Avoid this company for your sanity's sake.

I booked a ticket with this company and they said my transaction was not approved by the payment company. They asked me to provide identification and credit card number as well as filling out a form with personal information and consent to approve the transaction. But then, after receiving personal information, they said they detected fraud and, therefore, the transaction could go through. The money was removed from my account anyway. They claimed it would be returned within a few days. Then they insisted that I make a bank transfer, which is sketchy enough, considering it's less secure and I never received the initial payment back. I believe they are not trustworthy, which I realized after seeing the reviews of other people in the same situation. Even if the money comes back, I am at a loss of a ticket and had to wait to book a new one. Do not book with this website.

After year and half of waiting for our refund from skytours. Recently found out that airline already returned the refund to Skytours but this agency keep on lying about refund not received. Then they aggred on September 02,2021 to return our money $508.90. When I asked when can we expect our money they said international transfer are closed right now. But all of sudden they sent me a email now saying that refund is given to us already in form of a voucher which is only valid till October 2021. Last year they said they can give refund voucher because they are waiting for money from airline. I never aggred to receiving any voucher because we can't travel because of this pandemic. Now they got the money from airline, but didn't want to return to us. So unprofessional, liars. Again I urge everyone never use this online skytours agency. They are so greedy. I will update if I ever get my money back.

I have never had such a bad customer service in my life. First of all, they messed up with the tickets for my parents and only sent half of them. Then, they didn't send the proper booking reference. The email that we sent never got answered. Then, with this whole current situation, the flights of course also got impacted. We sent and email with a few questions, and they only replied one question. We asked again the remaining questions, and again only one question got answered. And the answer was written in a very unprofessional manner. It seems like changing employees are working on those requests and you don't have one real contact person per request. I did a little bit of digging and came across the weirdest explanations and excuses why they don't have a proper customer hotline/service. The only thing you hear is "We are very sorry, but..." "and there is never any attempt to solve the issues.

After months of trying to get a refund (or even rebooking) of three international tickets my family had booked with Sky-tours.com (Andorra) for flights cancelled during COVID, I was informed by Emirates Airlines (the issuing airline) that a refund had already been made. Since I never received anything from Sky-tours.com (now not even responses to emails), I can assume that they have kept my refund for themselves. My only recourse from here is legal. This should be warning enough to stay away from this company.

We booked a flight back in January 2021 (so 18 months ago). That flight was cancelled due to COVID 19. Despite all airlines and agents promising all cancelled flights will be refunded, we still haven't received a refund. Absolutely disgraceful. We contacted Virgin Atlantic who told us that Sky Tours have been paid the refund, yet despite many emails Sky Tours claim they can't provide a refund. They have now provided us with a credit voucher which is no good for us when based in Australia. However, they also have many conditions on the voucher such as can only use the voucher up to 50% of the flight cost etc etc. It really beggars belief and I will never use Sky Tours again. I have no idea how they have managed to get away with this. I am now looking at what legal options we have in the UK as we are talking about $3500.