I have never had such a bad customer service in my life. First of all, they messed up with the tickets for my parents and only sent half of them. Then, they didn't send the proper booking reference. The email that we sent never got answered. Then, with this whole current situation, the flights of course also got impacted. We sent and email with a few questions, and they only replied one question. We asked again the remaining questions, and again only one question got answered. And the answer was written in a very unprofessional manner. It seems like changing employees are working on those requests and you don't have one real contact person per request. I did a little bit of digging and came across the weirdest explanations and excuses why they don't have a proper customer hotline/service. The only thing you hear is "We are very sorry, but..." "and there is never any attempt to solve the issues.