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How would you rate SkipTheDishes?
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Canada
1 review
0 helpful votes
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Poor customer service
September 24, 2021

I never use Skip. I was only going to use it because I was gifted a $100 gift card otherwise, I don't even use Skip. I went on the website to ask why it doesn't show on my profile even though I redeemed it. The guy told me how to redeem it even thought he first thing I told him is that I already redeemed it and it's not showing. Then he told me to clear my cache which still didn't work. I told him it didn't work and he told me to email customer support. I thought that's why I was chatting with him... He said that's all he could do on his end. So I emailed customer support and basically they told me that after I purchase an order, the credit will show up. So I asked "so I have to purchase something before I can use a gift card?" And the guy didn't reply to me. What a joke. First of all, I don't even use this app, I'm only using it cause of the gift card and now I have to spend my own money before I can even use the gift card? Skip has a terrible selection, terrible customer service, and stupid system.

Date of experience: September 24, 2021
Canada
1 review
0 helpful votes
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They have terrible customer service. The courier was to lazy to deliver my order to my door. I advised support at SkipTheDishes and requested a refund but they refused to refund me.

Date of experience: April 2, 2020
Canada
1 review
0 helpful votes
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My wife and I were both flagged/banned and the company wouldn't to give us a reason. We then received a gift card from a friend after we had our baby. Skipthedishes wouldn't let them cancel and wouldn't let us use it. This company has the worst customer service. USE OTHER DELIVERY SERVICES!

Date of experience: September 8, 2022
Canada
1 review
0 helpful votes
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STAINED MY FRONT DECK
February 25, 2021

Came to drop my slurpees off and threw the slurpees on the front deck, and then said nothing and ran away. Also throwing one of the cups into the yard trying to hide it!

Date of experience: February 25, 2021
Canada
1 review
0 helpful votes
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I had a courier tonight who was extremely rude and unprofessional. He called asked for directions I couldn't understand him one bit so I decided to speak very clearly where I was located and he kept interrupting me telling me to come down where he was so I just hung up because I had better things to do with my time. 5 Minutes later he called again. I tell him AGAIN the number of my home and that the porch light was on and then he has the audacity to tell me I'm being rude when he clearly was the one who was being rude to me before hanging up. If you don't want to work for Skip The Dishes fine but that doesn't give you the right to be rude to your clients when you are tasked with delivering THEIR DINNER to THEIR HOME. Have some respect and start showing some professionalism for this line of work or don't do the job at all!

Date of experience: January 29, 2022
Canada
1 review
0 helpful votes
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DIDNT GUVE ME THE ORDER
September 4, 2021

I ordered a junior chicken meal from Mcdonald's and a twenty piece nugget meal. I got no junior chicken meal and 10 NUGGETS instead This is beyond ridiculous and i am so disappointed in Skip The Dishes! I order from them constantly and the courier was Amanda. If you get this Courier DO NOT GO THROUGH WITH THE ORDER :) THEY ARE SO RUDE AND DONT GET THE ORDER RIGHT. I CALLED MCDONALDS AND THEY FLIPPED THEIR $#*! SO IM LEAVING A REVIEW INSTEAD. I hope skip fixes this soon.

Date of experience: September 4, 2021
Canada
1 review
0 helpful votes
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The driver was very pleasant and the order was delivered early. Everything was hot and completely sealed when I received it. Would recommend to anyone.

Date of experience: January 30, 2023
Canada
1 review
0 helpful votes
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Terrible
November 30, 2020

After multiple bad experiences and no luck contacting Skip, I'm done. Order directly from restaurants and don't let Skip skim the 30% from the restaurant.

Date of experience: November 30, 2020
Canada
1 review
0 helpful votes
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No show
April 4, 2023

Spoke many times about not getting my order but the did not respond accordingly they didn't care enough to respond about my complaint horrific for my first time

Date of experience: April 4, 2023
Canada
1 review
0 helpful votes
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Cheickna is a thief
June 18, 2021

If you get a delivery driver named Cheickna, do yourself a favour and cancel the order and start over so you get a new driver. This driver keeps your food and places it on delivered.

Date of experience: June 18, 2021
Canada
1 review
0 helpful votes
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Just don't.
September 10, 2021

If you're looking for a refugee to drop off your items you paid for to the wrong location and then be denied a refund when you ask for one, then Skip the Dishes is for you.

Date of experience: September 10, 2021
Canada
1 review
0 helpful votes
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Delivery
July 23, 2021

Today i saw skip the dishes delivery put the order on the ground in the lobby instead of delivering it to the actual office. They put the food on the dirty floor n left.

Date of experience: July 23, 2021
Canada
1 review
0 helpful votes
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Ordered food and the delivery is not in real time. Keeps going back in time. Got cold food, and when you contact them they just drop the call. Not impressed. Will not use them again in the future.

Date of experience: November 25, 2022
Canada
1 review
0 helpful votes
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Driver ate my food
August 14, 2020

I ordered burgers and waited out front of my building with my cell phone for the driver to save them time. As I was waiting I saw a car stop in front of my building and start eating food then drive off. My order then showed as delivered even though I didn't have it. After i contacted Skip the dish they tried to tell me the driver could not find the building. After being pressed they then changed it to they could not contact me for entry. Then the customer service lady tried to tell me that they tried calling and my phone didn't work. Of course none of these reasons made sense or were correct. I was out front of my building (which is a giant building that can not be missed with big numbers for an address out front) way before the little map showed the driver even close and had my cell phone with me (which works). I described the car and driver to them in hopes that if it was actually the person that was supposed to deliver my meal they may be able to do something about this so that the same situation doesn't happen to anyone again but of cause they don't seem to know anything or care. They did offer me a credit as a refund and suggest that I try to order again and wait another hour before I would get my food. If the driver simply couldn't contact me or find my building they would have been able to still deliever my food once I contacted them. The fact that they could not and told me I would have to reorder simply shows that they knew the food was gone and that is scary as I wonder how often they let this happen. Ridiculous. Save yourself the trouble and don't count on Skip the Dish for your meals.

Date of experience: August 14, 2020
Canada
1 review
1 helpful vote
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Never gets delivered
January 22, 2023

They should have the option for direct contact deliveries. For those who don't receive their food often. Or to have access to contact the delivery driver

Date of experience: January 22, 2023
Canada
0 reviews
0 helpful votes
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The restaurant has the food ready to go but it takes skip the dishes an additional 50 minutes to get to the restaurant. Therefore the food is inedible when you finally receive it (if ever).

Date of experience: November 27, 2023
Canada
11 reviews
33 helpful votes
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Ehh
April 14, 2023

Had a few situations with skip. One of them is they are supposed to take a picture of the food at the front door, instead the driver left the food at the gate that is on the side of the house.

Date of experience: April 14, 2023
Canada
1 review
1 helpful vote
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Worst service ever
September 13, 2021

The only thing worse then Skip the Dishes service is their Customer Service reps. Do yourself a favor and use Door Dash. Never ever will I use Skip the dishes

Date of experience: September 13, 2021
Canada
1 review
0 helpful votes
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They guy come near to my house and didn't come to my house and he completed the order. I got notification that your order is delivered but no one come to my house and I didn't get my order

Date of experience: August 25, 2023
Canada
1 review
0 helpful votes
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Ordered from Harvey's in Welland, Ontario. Order arrived but was actually cold... not even warm. Fries, onion rings, burgers... not even warm... actually cold.

Date of experience: January 24, 2021

Overview

SkipTheDishes has a rating of 1 stars from 1,011 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SkipTheDishes most frequently mention customer service, credit card and wrong address. SkipTheDishes ranks 175th among Food Delivery sites.

service
469
value
436
shipping
387
returns
401
quality
409
+384