SkipTheDishes

The service is just getting worse and worse. The customer service lies to you over and over, driver's confirm they delivered the order and it hasn't even left the location as yet. Things are cold when the location isn't that far but takes the driver over 20 min to drive 4. They offer you 50% back when you pay 100% plus service fees plus tip... service fees for what? Horrible service! Drivers having car issues after picking up food.

I registered myself with skipthedishes and pay for thermal bag and background check, everything completed but they did not activating my account, It been 1.5month that I am sending request to them to activate my account but they just giving me excuses that my application is not completed, they waste my time and money, So please don't try to register with them because they don't need employee but they took money from you. Kindly save your money and time, they just taking money on behalf of registering with them so don't waste your money. I am attaching screenshot of completed application below and I sent tons of email to activate my account but nothing work, they just ignore you.

2nd $#*!ing time sitting without lunch, paying real money and then getting refunded in " skipcoins".

Terrible terrible service.
You're embarrassing yourself. Close the damn thing down.

If I could give lower than 1 stars I would've.

Honestly so disappointed with the customer service. I had difficulty with an order that was meant to be have an 25 minute ETA take over 1 hour and 35 minutes ( driver travelled in the wrong direction for quite a while and support had to call them back), box and bag soaking wet from condensation not even holding shape anymore. On top of that when contacting support Nav( "helping" me at 11:38PM MDT) ended our conversation before a resolution and just credited 50% of my order.

Truly disappointing experience. Im an operator of a corporate restaurant that works with skip. Its sad to know that this is kind of service people who use skip the dishes gets when facing order issues that are not caused by the restaurant.

I ordered two breakfast burgers and a smoothie from mcdonald's. It said that the driver would be at my location in 67 minutes, then it went to 38 minutes within a second, then he was in a wholenother location. Then i get a notification saying that he delivered the order downstairs. My friend went down and even waited 2 minutes. NOTHING WAS THERE. My delivery driver is a crook who made some bull$#*! excuses. He stated that he had a "flat tire" when he's probably some crook who just ate my food. I lost my sympathy for people.

Why doesn't Skip The Dishes validate the address? As I rarely use the app, my order ended up at a different location. I realize I was supposed to include the address but can they not validate the address before finalizing the order? I cant be the only one that this has ever happened to. Not happy right now. Very disappointed with this app and service.

The driver drove to the wrong side of town with my order. Not only did he drive 20 minutes away from the restaurant in the opposite direction of my house, he didn't get to my house for another 30 minutes after that.

My food was cold and ruined; I ordered wood-fire cooked pizza and the crust wasn't crispy. Skip gave me a $7 refund. I complained again, because this was a $50 order; the garlic bread alone was worth $8. The best they could do was a 50% refund, but this wouldn't even cover the cost of the pizza.

They used to be my favorite courier company, and now they are dead to me.

Ordered game day pizza. Pizza 1 arrived and looked like the driver or resturant played football with it. Got a credit and placed the same order again and told they would make sure it came in perfect condition and speak with the driver. Pizza 2 arrived another 40 mins later and looked like the driver did a brake stand on it. The driver sat in my kitchen trying to speak to his supervisor and got placed on hold with a hold time of 10 mins.
Very Poor customer service and now i see they treat the employees the same way to resolve any issue. Same robotic chat responses over and over. Company waiting to eat, ordered at 6pm and finally on the 3rd try a pizza arrived that looked edible at 8:30
Deleted the app

I've used skip for a very long time, and honestly have had many issues with my order, but typically it's so minor that I never bother to follow up. Today, I placed an order as I would not be home to make dinner, they delivered a completely different order and I got nothing that I ordered. I contacted skip as this was supposed to feed my family at home and the order I received was wrong and not even close to enough to feed my family. I was told by skip that I have requested too many refunds in the past (I have never requested a refund) I wasn't even requesting a refund, I wanted MY order delivered. Before I could respond they abruptly ended the chat. I tried to contact them again and a representative logged on and logged ended the chat right away. Thankfully, I was able to contact the restaurant who happily corrected the mistake, despite the fact that it was the delivery person's error. This is very poor customer service and if you make a mistake you should own up to it.