SkipTheDishesReviews 1,012

Fool me once shame on me fool me 4 times shame on you. Ordered last night didn't get my item showed no empathy or anything didn't understand my thought process. I don't understand why drivers can't check the order to see if it's right or if you see the order is for two things make sure if you pick up a bag with one you double check that's good for you and your customer. Also offer the option of skip credits and a refund why would I want to have skip credits when they have messed up too many times. Never use these scam artists.

I order from skip the dishes I have a lot of health issues and when I order from them because they keep offering skip credit and doesn't change anything I quit the app for several weeks then I want to give a chance to see if they took my advice seriously. Nope the driver came to the airlock and would not leave so I have to open the door to shoo him away he drop the bag and left when I got inside the bag smells like smoke don't know if is dangerous for others if I catch anything is life or death I have asthma so it flare up.

After years of loyalty I'm done with skip. I waited outside my building and no driver ever showed up. I was chatting in real time with an agent and verified my address and phone number, but the courier never showed up or called, then changed their status to "food delivered". I left a bad review and the courier called me and YELLED at me, saying they did their job and I messed up. Keeping an eye out for my refund, sounds like they're bad at following through on those too.

If I could put 0 I would put 0. Ordered some food and it came cold. I talked to 6 people on support that were really pissing me off. They scam you out of your money and close the chat when they damn sure know that they are in the wrong. Inget bad service and I have to get penalized? People please do not spend your money on skipthedishes, it's terrible. When they tell you they will refund your card they think they are slick and instead put it as credits on your skipthedishes account. I will never use their services anymore. They are definitely SCAMMERS

All was quite well with Skipthedishes for the first couple of months to be quite honest. My review is directed towards the app developers as opposed to the delivery employees:
My credit card was compromised, so it had to be cancelled. Once my replacement card arrived, I successfully activated it, and attempted to synchronize it with my already installed skipthedishes app. This is where the frustration began:
1. After multiple attempts at syncing my credit card, and told it was declined, I attempted to add it through the browser app. This also did not work.
2. I then decided to uninstall the app, and re-install it. Same issue. Card declined.
3. At this point I was beyond frustrated, but was determined to fulfill my late night munchies hankering, so I soldiered on...
4. I then created a new skipthedishesaccount with another email address. After about 15 minutes of fumbling through the completely unintuitive app, I came to the screen that asked for my address/postal code. I attempted to select "Continue"... to no avail. The app would simply not progress to the next step.
5. At this point, I gave up, and decided to download the Uber Eats app. After less that 4 minutes I had successfully created my account and my order was delivered promptly within 20 minutes, without issue.

To the SkipTheDishes app development team: You need to up your development skills if you want to continue to complete in this market. The app is clearly ridden with buggy features, and I assume your agile development team is pushing out releases prematurely, without adequate testing. So, for that reason, you're fired!

I ordered from Skip the Dishes for the first time. We placed an order for Pick-Up, but the app made it a Delivery. I did not add my address while ordering because we were ordering pick-up and there was no way for me to correct this error.

The incorrect address was in there. Eventually I spoke to someone from Skip the Dishes, gave them the correct address. The food was not delivered.

No one notified us that the order had arrived. We waited for over an hour.

I requested a full refund and they denied it. No support was offered.

As a competitor of UberEats they completely drop the ball on the customer service side.

When there was a promotion that allowed for a free meal + delivery (limited per store location) the skipthedishes app had another promotion code applied and would not allow me to remove it to use a better promotional code. After contacting support and remaining on line with them for 20 mins, the promotion was lost and I was left without an apology or remuneration. Contacting them a day later yielded a message saying "multiple accounts connected to your email therefore this subject is terminated". Well yes, there is multiple accounts because I am consumer and a business owner (that I will now delist from skipthedishes). If the representative had asked this woukd have been clarified quickly. Instead, she ended the chat.