SkipTheDishes

Restaurants do not receive the tips, you never get a full refund for poor service.
Drivers are for the most part rude and NEVER have their thermal bags.
So your food is ALWAYS cold.

Ordered food last week which we did not receive! No refund when requested! Big time scam. Some delivery driver enjoyed our meal for dinner. Would give 0 stars if that was an option.

Its litteraly everything about this company thats trash. Customer service is bad, drivers are slow and block your door with the food(what moron does that). They fight with you when theres issues and will try to not refund you. I work on the other side in a dinner and its even worse. Will say 10 minutes and i will start making it and 5-10 minutes later ill look and nothings changed and they will show up 10-20 after its made and then it need to be remade cause its cold (they say they will pay for the cold food but then dont and you gotta call again), skip will take our $ and refund the customer when its not our fault. They cost us more money and headachs then they are worth. People lie left right and $#*!ing center about missing items and they take the whole $#*!ing bill instead of say the 2$ for the missing item. If its not skip ripping us off irs the POS people that steal from Small business by claiming $#*!s missing or wrong when its not but skip lets these people do it over and over.

Skip the dishes is the worst next to Uber and door dash, Uber a goof driver never came as I not tip and skip last straw a goof Karan as I got a refund as 2 garbage driver dumped my order on steps goofs never ever call it came and Agra food screwed me no one helped me I was a client for 3 years never again the worst service and bad people please don't do skip the dishes or door dash and Uber eats

I'd give zero stars if I could. I received the wrong order after ordering from Skip the dishes. I am a non meat eater and was delivered burgers and fries. I tried to contact customer service and there was no one answering. I messaged 25 times, emailed etc and nothing. I kept messaging the chat over and over with no response and then I swore and miraculously someone popped up and told me I was being abusive. Wth. I swear, they are just sitting there ignoring any complaints probably chuckling to themselves. Anyhow, I had to drive to the restaurant and pick up the order in the dark and rain, racing to get there before it closed basically IN MY PAJAMAS. The whole point of ordering was that I was in my pajamas on a dark and rainy night! I was super pissed by the time I got my food. The restaurant was super nice and gave it for free and they said that even they can't contact Skip the Dishes. Anyhow, I wanted at the least a refund for the delivery I paid. It is ridiculous that there is no recourse for this and no one answering and you can't contact the delivery driver. I am now using Door Dash and Uber Eats instead. I feel that Skip should be continuously reported to BBB as this seems like the way they conduct business should be illegal. I can't imagine any other business not providing some form of customer service if you were delivered the wrong item, or from what a lot of people are saying even the food is not delivered at all. I am spreading the word about Skip - they need to get their crap together or be put out of business.

I placed an order from Skip for Chinese for the first time in a while. The order arrived in good time, the only problem was that it wasn't my order! I asked Skip for a refund because all of the items were wrong. They said they would issue Skip Credits, but later said my refund was denied because it had been delivered. I called Mandarin and they admitted that the courier picked up the wrong order, but they couldn't help.

I spent about 30 minutes in a chat with Skip telling them I wanted a refund, not Skip Credits. They tried telling me again that I received my order, so I sent them a photo of the wrong bill. I finally received a refund for the food items and a credit for the delivery fee, tips, etc. I never plan to use Skip again, so I guess I'll eat that $16 in credits. More importantly they wasted 90 minutes of my time and I still have no food.

Since I had the wrong bill, I decided to call the person who my order was meant for. He said he received his exact order. OK, so they had time to realize they $#*!ed up your order and replace it by the time I received my order. Right.

Thanks to Mandarin for making fixing this too, I won't be ordering from you again either.

Every time we order thru Skip, we always have a issue.
Whether, it's doesn't arrive, or the food is completely COLD.
And, the customer support is a Friggen Joke.
Don't use, the hassle is too much.

An incredibly disappointing experience that I have decided to share with as many people I know or have the opportunity to speak with. While the overall technical infrastructure appears sound, it is how Skip the Dishes treats it customers.
The other evening my wife and I ordered two hamburgers, an order of fries and two milkshakes through Skip the Dishes.
When our order was delivered the milkshakes were missing, now we accept the fact that errors can and will be made so when I contacted Skip the Dishes I assumed that they would have the delivery driver return to the restaurant to retrieve the milkshakes and deliver them. Make sense? Yes. Is that what occurred? No. I was informed that I would have to settle for what was delivered and I would be refunded for the milkshakes. I suppose I was to be appreciative of getting what they (Skip the Dishes) deemed was good enough. I was not appreciative and in fact, was very angry. Angry to the point that I suggested they could return to my home retrieve the remainder of the order and then refund me for everything.
The young lady on the customer care line said that she could not do that. This incident was sufficiently upsetting that neither of us was interesting in eating and the remainder of the order was disposed of in the trash.
I will be reaching out to the restaurant involved to advise them that I (and anyone else I can convince) will not be frequenting their establishment as long as they remain associated with Skip the Dishes.
Suggestion for a name change would be "SKIP some of the DISHES in your Order" and "we don't care".

I will never use skip the dishes again. Yesterday I placed an order and I put order instructions for them to buzz my apt once they arrived. After about waiting for longer than the time I was told it would have arrived, I went downstairs and asked everyone who had been walking their dogs outside whether any courier came by and they said they never saw anyone. Upon reaching out on the app the customer service representative Naina who was very rude told me that she understands my frustration but they came and I wasn't reachable by phone and that they wont refund me. Why would you call my phone and not buzz as you were instructed to do. They also said that they call to confirm before they send someone out for delivery. I have a screenshot of my conversations with Naina and I will be spreading this everywhere possible.
These guys eat dinner and lunch from orders placed by people and blame the customer. This is how they are getting away with making money. This company is a fraud. Dominos, pizza hut, any other delivery company would never put you through what skip the dishes does. They never take responsibility and their customer service team is incompetent. I emailed and its been almost 12 hrs still no response. Their number never goes through. I am leaving as many reviews as I can everywhere. They need to be out of business. We need to get them out of this business. They are thieves.

NEVER Order from Skip the dishes - Tell your friends
I ordered 3 large pizzas to be delivered to my daughters school (she's a teacher) for her birthday. Skip the dishes driver was overheard saying "I don't wanna drive to Norwood" and guess what? They didn' t deliver them to the right address and won't tell me where they were delivered to. How can you miss the only highschool in a small town? Tried to call but no phone # to talk to anyone all you can do is on-line chat. I was chatting with 2 guys with East Indian names. They were rude-dismissive and even caught in a lie to me. Oh ya they offered $20.99 as a refund but when I pay $53.73 that's not good enough and they actually hung up the chat with me. Pretty sure this is a theft!

Don't give them your business because you'll only be paying crooks

My daughter experienced them driving by her house (she was following them on GPS) the driver then turned off their GPS and never delivered the pizzas.

THEY ARE CROOKS. WHY ARE THEY STILL IN BUSINESS

This was my first time experience with them and my last

Bad service and horrible treatment of employees! DO NOT... Ordered from skip the dish. Place my order on sunday, the restaurant called said they did not have what I wanted, they wanted to substitute my order for something els, i do not eat pork or beef. So I canceled my order within a few minutes, SKIP THE DISH took my $56.00 and will not REFUND my money. I was trying to SUPPORT our local business. Well SKIP THE DISH CAN GO "FUK OFF". You will never get another order from me. SHAME ON YOU ALL, YOU ARE ALL BUNCH OF IDIOTS... I have told everyone I have worked with, and guess what? I work with the public NURSING. So I'm tell everyone not to PLACE any order with skip the dish. This matter should have been resolved, but you refused to speak to me...

On June 30, which was my 15th wedding anniversary, I placed an order #*******. The amount of my order was $60.99 plus courier tip, fees, etc for a total of $70.21.

Shortly after the STD driver picked up my order from the restaurant, the restaurant called me to let me know that the driver picked up the wrong order and let me know that I would be receiving the wrong order at my door. The restaurant told me to accept the order, but then to reorder what I had initially wanted, and that my initial order #******* would be refunded. So I placed the exact same order on order #*******. I had to, because my wife requires gluten free items, and there were no gluten free items in the mistake order.

Today, I noticed there was no refund issued, so I chatted with a CSR by the name of Jaya. Jaya apologized for the inconvenience, and told me that my order would be refunded in full.

I just looked at my credit card online, and it shows an amount of $60.00 being charged to my card, not credited. So now, I have two charges of $70.21, and now an additional charge of $60.99.

This is BRUTAL customer service. This is not the first time something like this has happened to me. I will not be using SkipTheDishes again.

They just can't seem to fund my house.its not hard just fooled map it and it's eight there. How hard is it to deliver to the right adress. Last time using it,lost my business.

They no longer have a phone for you to call and there online help doesnt respond half the time. The other half they have no answers. Seems like they are just getting cheap with the service.

They are absolutely horrible! I tried ordering from their online service only to have a message indicating there was something wrong with the order; I was instructed to revisit the order for fixing the order. I kept getting messages at checkout indicating some things have changed in my order and that I should examine it (I'm not sure what this possibly could be). The only option was to 'dismiss'; I couldn't review the order.

I tried at several pizzerias and received the same message. I finally gave up and successfully ordered via Doordash.

I subsequently emailed their support team to indicate what had happened and they responded by asking me for the order number. I emailed them that an order was NEVER registered because the system would not allow me to put through the order. For whatever reason, their brains couldn't register this simple explanation and kept coming back with the same response i. E. provide them with an order number. I repeated my self several times about why I couldn't provide an order number, however, it was to no avail.

I'm going to continue ordering with DoorDash due to the ineptness of Skip The Dishes.

We did do our dilligence when ordering but something went astray. Our placed order was not what we got. Rather than complain we ate what we received... will no order from them again.

Today we ordered food for all our employees & the driver simply left the food on the step! WTF? No notice at all! It was cold by the time a customer brought the food in!