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Shanna B.

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Experience: Food & Drink

Member since August 2020

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1 Review by Shanna

I ordered burgers and waited out front of my building with my cell phone for the driver to save them time. As I was waiting I saw a car stop in front of my building and start eating food then drive off. My order then showed as delivered even though I didn't have it. After i contacted Skip the dish they tried to tell me the driver could not find the building. After being pressed they then changed it to they could not contact me for entry. Then the customer service lady tried to tell me that they tried calling and my phone didn't work. Of course none of these reasons made sense or were correct. I was out front of my building (which is a giant building that can not be missed with big numbers for an address out front) way before the little map showed the driver even close and had my cell phone with me (which works). I described the car and driver to them in hopes that if it was actually the person that was supposed to deliver my meal they may be able to do something about this so that the same situation doesn't happen to anyone again but of cause they don't seem to know anything or care. They did offer me a credit as a refund and suggest that I try to order again and wait another hour before I would get my food. If the driver simply couldn't contact me or find my building they would have been able to still deliever my food once I contacted them. The fact that they could not and told me I would have to reorder simply shows that they knew the food was gone and that is scary as I wonder how often they let this happen. Ridiculous. Save yourself the trouble and don't count on Skip the Dish for your meals.

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