Sixt Rental Cars

Reserved a BMW X-3 at the Boston airport location with Philadelphia drop off. Arrived and was offered a BMW 5 series at a reduced price. Declined and was then told the X-5 could not go to Philly and provided the BMW 5 series at the same rate as the X-5 (tricky rather than honest). While driving the vehicle electronics reported the engine oil was over filled. Contacted customer service and got permission to take the car to an oil change service. Discovered the engine had 10 qts of oil. This took a morning out of our vacation, and we paid the cost and was promised reimbursement. Told we would receive an adjustment on the bill because of the inconvenience. After drop off received an invoice with a discount, two days later received a second invoice with the charge increased. Contacted the Boston supervisor and customer service and they could not explain why the invoice increase. Customer service stopped communication after the first email. Wrote to the CEO of US operations. He has not responded. A month after submitting the invoice for the out-of-pocket expense there has been no reimbursement.

These guys are jerks! I brought a transponder from home to use for tolls during my car rental. Unbeknownst to me, the transponder had expired and was no longer working. I did not discover that until I got home. I tried to alert Sixt to the problem in advance, but they made me wait until it got into their system. Then they tried to charge me almost $30 for their "administrative fee" in paying my tolls without a working transponder. That was almost twice as much as the tolls themselves! I tried to dispute their administrative fee with my credit card company, but Sixt sent my credit card company some contract "boilerplate" that we all sign without reading, purporting to show that I had agreed to their exorbitant administrative fee. The credit card company denied my dispute. I will never rent from Sixt again, and suggest you don't either.

I rented from SIXT in June. I paid $471 for one week. A week after the car was returned they sent a bill for $723. I went to the company who said there was a monitor with all charges on the screen in front of me. That was not true. There was no monitor anywhere. I contacted my CC company to dispute and the BBB. I also discovered SIXT is being investigated for a class action lawsuit. Don't bother with SIXT. You'll spend the higher prices anyway. You might as well pay the higher prices upfront and deal with a more reputable company.

I booked with Sixt at about 1:00am on the night of the crowdstrike failure with a plan to pick up the car about 10 hours later. All air travel stopped the following morning so there was no way to fly to Colorado and pick up the car. They never provided the car and for all I know might have been hit by the crowdstrike problem and unable to complete the rental. I tried to cancel a few hours after the reservation was made (and they charged us the full cancellation fee and refused to reconsider). Let's hope these guys go out of business so we don't need to deal with this disrespectful customer service. Given that 2000 flights were cancelled these guys made a ton of money on cancellation fees nobody had any control over. You can bet that if they were unable to deliver the car due to the network failure they would take no responsibility.

Don't rent from Sixt,

PLEASE never use their services!
I ordered Toyota, came there and they gave me Folkswagen Jetta -- a terrible car with a weak AC (this part was a very important!)
Unfortunately, the first day I got a rock from the truck on a windshield. I believe that a normal car (like Toyota) would tolerate it, but in this case, they have must replace the windshield. OK! I would pay for the fixing... but!
Instead of sending me an invoice they transferred it to some third party which after 6 months sent me "Subrogation letter" calling me a debtor, and, for some reason, I have to pay additional 50 dollars for devils knows what.

I now see from reading the reviews that many other people how experienced the same scam as we have with Sixt Car Rental. We rented a car in Portugal. The car was in terrible shape at pick up (many dents, a lot of mileage, cracked windshield) but we were tired and just wanted to get going, so we didn't complain. We drove it for a fairly short distance and it had a blow out flat tire. The incident cost us a full day of our holiday. They eventually sent a tow truck and a taxi to take us to get a new car. Then when we got home, we received a HUGE bill for damages. This is a an absolute SCAM! DO NOT ever rent from these people!

It really is not worth the hassle to deal with these people.
Even if you pay a little more just sue someone else. I am not saying other companies will be perfect, however you are likely to have less headaches and waste less time. Basically, in my case, they would not accept my parking ticket was cancelled and they still want to take an admin fee despite having clear proof.

Terrible experience in Houston. They rented myself and another person a car at closing. Were rude to say the least. Then we both went to put luggage in cars and the lot attendant had left early and we had no way to get out of the garage. We were stuck! 90 minutes on hold with the pathetic customer service got us nothing but a waste of time. Had to rent from another company, Avis. Left car in lot dropped keys in drop box. Next day got bill for a 1 day rental! Absolute nightmare! Stay away from this place at all costs.

HORRIBLE company. The whole business model of this company seems to be engineered around deception. When I returned the car, I wanted to see an invoice. Nope, that comes days later via email after my credit card has been billed. That way there is no face-to-face confrontations. Extra driver's fee $15/day. Never told about it at rental desk. But the kicker came 2 weeks later with a charge of $111 showed up on my credit card statement. Toll fees $21.31 Administration Fee Toll $5.00 x18=$90.00. Outrageous! I received no invoice and had to call to get one. I found no contact information anywhere on either invoice or on there website. Had to get it from my credit card statement. When I called the toll fee department, I never got through. AVOID THIS COMPANY AT ALL COST!

If you want a car that works, don't rent here.

First off there are times where they flat out just don't answer the phone in the evenings. I tried four about 4 hours one night, 5 Separate calls before I gave up. Hold times were said to be 10-15min each time. The whole time listening to their horrible hold music about how amazing they are. If you have trouble with you car (like I am now) good luck, be prepared to drive a long distance to get a new one. Im not sure if the car is even going to make the 78mi drive. Oh and on pick up the car had no wiper fluid, so they obviously don't check the car fluids before sending them out again. The staff at the locations are decent, but everything else customerservice wise is horrendous. If there is even a slight chance you might need to contact them, look somewhere else.

After return of the car Sixt discovered a scratch to the bumper, they claimed was caused by me. Strangely enough the attendant went straight to the bumper and felt with the hand underneath the bumper and exclaimed there is a scratch,which was not visible to the eye. When I collected the car, no damage report was available, which was later e-mailed and stated existing scratches to the bumper.
I did explain to Sixt, that I did not cause any damage, however they insisted on payment.
Sixt obviously behave fraudulent and their business model is to extort money.

Got to the counter at CVG. With a reservation. They got my credit card, all well, till they detected that I am Mexican. The clerk goes inside the office, a manager comes out and he tells me that they can't rent me the car. Because my license is no good. They had not even looked at it. I had to go to Alamo and rent a big SUV that i did not need. It took me 10 mins to do so. Shame on you Sixt!

They charge you for damages of parts which were already damaged … 3 months after the rental date! With an exceptional high amount. They are not friendly and agressive! I would everybody recommend to never rent a car with them! Such a company is a danger!

Worst experience ever - they gave me the wrong car and it was extensively damaged before I took it. Big mistake with these guys, they will try to ding you for damages on a car that is already extensively damaged. Plus, the car did not have the correct emissions stickers required in many areas of Europe.

Then, they try to charge your credit card for all these things without obtaining prior approval.

Steer clear of them. I have rented from all the other firms and never had such issues ever. I could go on about their terrible customer service but I won't.

If you rent from these guys, make sure you take extensive pics of all panels and underneath the front bumper and the interior too. Even then, don't be surprised...

Never again for me!

Sad to see a lot of similar reviews online, must be almost impossible to not get ripped off by this company. If you're forced to hire a vehicle from Sixt, ignore any of their claims that your existing insurance won't cover the vehicle - this is completely untrue and a scam. Hired a SixT car on Corsica and unfortunately was led on on by their dishonesty, don't expect any help or correspondence despite how many attempts you make - once the vehicle is returned they won't even bother communicating. Avoid at all costs

I rented two cars from Sixt through Expedia.com. I thought I reserved them for May but received an email in February saying it was time to pick out my cars. I have no evidence of how that happened. I tried to cancel the week-long rental. I was willing to pay a cancellation fee or just shift the reservations to May, but Sixt charged me for both cars for the entire week in February. They blamed Expedia even though Expedia had written them an email on my behalf. It's simply unethical. My guess is that Sixt rented the cars out for the week, so they were paid twice. BEWARE of both organizations.

The very very worst rental car company in the world… I flew into LAX last year … they would not pick us up at the airport … they said our reservation was for downtown LA, not the airport and told us to take a cab … we tried to cancel our rental … but Sixt customer service was rude and nasty … we got another car from Enterprise instead … much better … Sixt then stuck it to us and refuse to refund our money
Moral of story… don't get Stung by Sixt

I travel weekly to Phoenix. I have rented from Sixt 2 times. The first time was not terrible that is why I rented again. My second rental for 2 days cost $908.96. I cannot recommend a company who's business plan includes price gouging. After pre-paying $819.20 I was charged another $119.31. I cannot recommend this company to anyone. I will not put myself in this position again. BEWARE!

I wont be going into details too much, but cut the story short, they have added extras to my agreement without my knowledge costing me £200! This business model of this company is unethical, they are scammers and thief's.Keep away from them. Does anyone have an email address for their complaint department?

First thing they didn't reserve my car had my confirmation number everything was done from a-z
Charged me an extra fee of 1000$ For a more expensive car then no navigation horrible horrible company people don't go with sixt