The fine print indicates you pre pay for rental, whether you use it or not. Also, they double charges on you if you cancel anytime after booking reservation made. There is zero grace period. I reserved a car and about six hours later tried to cancel it and found out all of this crap. This is shady as hell. They consider rentals a "good" and not service. Not good. Stay away. Cancel card you used to make reservation and get new one issued. Don't trust this site.