Karen B.

I was offered a 10% discount on car rental if I downloaded the Hotwire App. Two problems, I put in wrong return date, but also when I checked our there was no 10% off!. I called customer service and spent nearly 3 hours on hold before I hung up. Then got a return call from customer service who couldn't find my reservation and put me on hold for over 3 hours before I hung up.
Their customer service consists of them hoping you will hang up after waiting several hours.

Ordered on line through Priceline.com. Husband got roped into a bunch of unnecessary add-ons. When I called to cancel them, they don't have any phone service or live chat during covid, so you have to write them an email. Took them 3 weeks just to ask me what I needed.
Besides poor customer service, they didn't give me the car I paid for. I paid for a luxury sedan. I got a Ford Escape.

The crap they send you looks nothing like the photos!
Also, you can't return the merchandise because America is not allowing returns to CHINA so you're stuck with it!
If you're reading a review that says anything different than you get garbage, it is a fake review. I had to settle on a 35% refund which they left out several items I purchased when they calculated the refund, so I got screwed twice!