SIXT SCAM - BEWARE - DO NOT USE
We realised the car was in a shoddy state half way into our journey when the warning light came on to tell us there was too much engine oil and it needed to be reduced, plus found out when it started raining that the drivers windscreen wiper rubber was half hanging off and didnt clear the screen so pretty dangerous and should not have been rented out in that state - we later noticed that this was listed on the damages when we picked the car up so they obviously dont fix anything even for safety of the next driver. Didnt really use the car much while we were there as we was worried it may blow up and no chance of getting much help over the Christmas holidays so kept driving it to a minumum. We returned the car to Salzburg airport before the agreed 12pm drop off time, put the key in the drop box and went up to the Sixt counter to tell them we have dropped it off and to mention the wiper and the oil warning light, the man gave us a slimy smile and said 'you will get your deposit back in a few days'. No apology for the renting us a non-safe car. 3 days later we get an email saying we have incurred an extra days rental as it was dropped off at 1.34pm and also an invoice for over 500 for a dent in the rear driver door with paint damage. The picture they sent with this was one of the dashboard where it stated it was 1.34pm (the time they checked over it - not when we dropped it off) and also a picture of a tiny black mark which they say is paint damage and would cost over £500 euros to repair, this so called dent is clearly not a dent and is a black mark roughly 0.5cm that would wipe off with a bit of soap and water and was not paint damage as the car was white so no way would Volkswagen use black primer under white paint. The previous damages also mentioned that there was a 3cm dent on the rear driver door but no sign of that one in the picture they sent and theres no way that they can say it was fixed as they didnt bother replacing a simple wiper rubber plus repairs would all be done after the car lease is up so where are all the (over 40) listed damages from that list because we never noticed any of them, the car looked brand new. The car was still dirty in their photo and there was no sign on the picture that they had even tried wiping the black mark off. Complete scam - I have seen thousands of reviews where people are being scammed in exactly the same way. Whatever you do DO NOT USE SIXT - EVER! They need to be shut down and their staff need to learn some manners and be taught the difference between a dent and a bit of dirt. The emails from them are rude and arrogant, invoices are all in German. DO NOT USE!

Allow me to start by saying I am very displeased with my experience from renting cars through IAH airport in Houston Texas. I have had numerous go arounds and bad experiences that have been nothing less than problematic. I recently rented a car from Sixt who i did not prefer to rent from, however suppliers choice assigned me the company. I was very hesitant to rent from Sixt at the suppliers suggestion, based on the poor reviews that I had previously researched. Sixt held a $200 deposit on my American Express credit card on 10/25. They released the deposit on 10/30 and on the same day they sent me a seperate email stating claims damage. Furthermore, during pick up the Sixt representative was constantly trying to shove toll passes down my throat even after I told him i would only be traveling on the I10 which does not require toll fees. I also had a reservation for a uhaul that I drove the majority of my stay in Houston. For the most part,the car had been parked as I had to move large furniture that wouldnt fit in a smaller vehicle. In addition I've had a handicap plaque card for the past four years which allows more space when parking. Furthermore i have a clean driving record of over 35 years. Getting to the meat and potatoes. I arrived to IAH a little after 4pm to depart on my 5:30pm flight. Sixt did not email me until over 13 hours after I dropped off the rental car that there was damage to the rim. Damage should have been evident sooner than 12 hours later. When i called to speak to a claims representative, she adamantly stated "If I don't provide pictures I don't have a case". Luckily I took pictures of the vehicle at drop off since I had a similar experience at this same airport with Hertz car rental earlier this year when they attempted to charge me $300 claiming I did not return the fob and that was later reversed upon them discovering it was their own employees fault that the fob had been misplaced. Please do your research before you rent from these car companies at IAH airport. Be very weary at IAH. The rental car companies will try to scam you. They will finesse you if they think they can. If you don't want to take my word for it, read Sixt rental car reviews on any website just like i did. DO NOT FALL FOR THE HYPE. Take heed to everyones experience and save yourself the trouble. Even if the rate is cheaper, it's a set up. That is exactly how they got me. They lower the rate to lure you in and then they attempt to scam you in the end with false excessive charges. My American Express credit card company is already on board to help investigate these false allegations.I have also filed a complaint with the BBB and the state attorney generals office. I will continue to spread my Sixt nightmare experience via word of mouth and wherever possible on the web until I am satisfied that this matter has been resolved. Sixt rental car is demanding I pay $601 within one week to satisfy this false claim. I wish I knew of a class action law suit that I could participate in. In the meantime this may end up being a small claims/civil matter because i will not be bullied into paying for something that I did not do.

I recently had the unfortunate experience of renting a car from SixT Car Rental, and I must say that my overall experience has left me greatly disappointed and frustrated. From the beginning of the rental process to the aftermath of the return, there were significant issues that showcased a lack of transparency, fairness, and professionalism on their part. The process of renting and returning the car is very slyly handled to cheat customers.

Firstly, I was handed a vehicle without being presented with a comprehensive list of pre-existing damages, a standard practice among the most reputable car rental companies. This lack of documentation, which would have protected both the company and the customer, should have been a red flag.

The real ordeal began when I received a claim from SixT Car Rental 20 days after I had returned the vehicle. The claim alleged damages that they believed occurred during my rental period. Not only was this absurd considering the time lapse, but the lack of evidence that the damage occurred during my possession to substantiate their claim was glaring. Their request for payment was based on vague photographic evidence that failed to prove the damage occurred during my possession. While returning the car they sneakily take your signature without showing you the first page of the iPad and mention in hurry that you are good to go, without mention anything to you. You feel that the signature is just for returning the car, because they just do not inspect the car and do not mention anything to you.

Despite providing detailed explanations, evidence to the contrary, and asserting my objections multiple times, SixT Car Rental maintained their claim without providing any concrete proof of the damage they were asserting. Their communications never answered my explanations, objections, or questions. This disregard for a customer's perspective and unwillingness to engage in a meaningful dialogue further highlighted their poor customer service. I forwarded all these emails to their management, customer service, and even to their head office, I did not receive any reply from any of them.

Additionally, their insistence on payment without a valid claim only added to the frustration of dealing with this company.

What is even more distressing is their current attempt to coerce me into making an unjustified payment. Their recent email threatens collections agency involvement and potential negative credit agency reports if I do not comply with their demand by a predetermined date.

In conclusion, my experience with SixT Car Rental was marked by a lack of transparency, fairness, and customer-centric approach. They document where they take signature while returning the car is a very devious process. The unjustified damage claim and their failure to provide credible evidence to support their claim reflect poorly on their business practices.

I would strongly caution anyone considering renting from SixT Car Rental to thoroughly document pre-existing damages, be prepared for potential disputes, and carefully assess the available alternatives before deciding. My trust in this company has been severely shaken, and I cannot recommend them at all based on my disappointing encounter.

I recently had the misfortune of renting a car from Sixt Car Hiring, and the experience was nothing short of a nightmare. From the moment I booked the vehicle until the day I returned it, I encountered numerous hidden fees and unrealistic costs that left me feeling utterly deceived and frustrated.

First and foremost, when I booked the car online, the initial price seemed reasonable. However, upon picking up the car, I was bombarded with additional charges that were never mentioned during the reservation process. Sixt conveniently "forgot" to disclose essential fees such as their mysterious "service charge" and an exorbitant "convenience fee" that amounted to a significant chunk of my overall rental cost.

Moreover, the advertised daily rental rate was misleading. I was enticed by what appeared to be a competitive rate, but little did I know that Sixt had buried numerous other fees in the fine print, causing the final price to skyrocket. It's evident that they engage in deceptive pricing practices to lure customers in, only to spring a financial trap when they arrive to collect the car.

To add insult to injury, the car I received was far from the advertised "premium" model. It was riddled with scratches, dents, and an unpleasant odor that made me question whether it had been adequately cleaned before being handed to me. When I pointed out these issues, the staff nonchalantly brushed them off, claiming they were "normal wear and tear." It's apparent that Sixt has no regard for the quality of their vehicles or the satisfaction of their customers.

But the worst part came when I returned the car. Sixt claimed there was damage that wasn't there before, and they immediately charged my credit card for the so-called "repairs." I meticulously inspected the vehicle before handing it back, and I'm certain the damage they mentioned was pre-existing. Their refusal to acknowledge this and their willingness to slap unwarranted repair costs on unsuspecting customers is nothing short of appalling.

Their customer service was equally terrible. Whenever I attempted to get clarification on the additional fees or dispute the unwarranted charges, I was met with rude and dismissive representatives who clearly had no interest in resolving my concerns. It was as if they were trained to deflect customer complaints and evade accountability at every turn.

In conclusion, my experience with Sixt Car Hiring was a nightmare from start to finish. They engage in deceptive pricing tactics, hide crucial fees, provide subpar vehicles, and charge customers for pre-existing damages. I would strongly advise anyone considering renting a car to avoid Sixt at all costs. There are plenty of reputable car rental companies out there that treat their customers with respect and honesty, and Sixt is certainly not one of them.

Long story short; I would not ever recommend SIXT to anyone. I read the reviews online before making the decision to go with the lesser-known car rental company for my trip to CO. Most of the reviews were saying things such as not getting the car you picked, being downgraded without a discount, and the worst, trying to communicate with a human is impossible due to their automated system which is not helpful. Regardless of all of this, I decided to go with SIXT and give them an honest chance. That was a mistake. My first issue with the company is its software systems and operations as a whole. I booked a Jeep Grand Cherokee at the beginning of April, while I won't disclose amounts, I will say it was not a small purchase. I knew there was an opportunity that I wouldn't be put in a Jeep Grand Cherokee and that was confirmed 2 days prior to my trip to CO when they downgraded me to a Chevy Blazer which I was fine with if it was the car they were to put me in. However, upon arriving in CO and selecting the exact make and model of the rental, both a Jeep Grand Cherokee or a Chevy Blazer were available and they tried to get me to go with a Toyota Highlander. I voiced my displeasure with the agent at which he kept saying it was the same as Hertz and Avis. The altercation with the agent led to him declining to service me. After he declined our service for which I had prepaid a month in advance, I did go to Hertz where they were able to put me in a Jeep Grand Cherokee.
There are a couple of things that really bug me regarding this situation.

1.) The agent claims you don't get the car you requested on the app to due availability (first come first serve)... I booked this rental a month ago, is that not a priority?

2.) If you aren't able to put a customer in their requested rental, communicate that with them, and if you aren't able to put them in that replacement car, COMMUNICATE THAT TO THEM! Especially because the customer is probably traveling and it would be helpful.
I was duped two times by this company, saying they were going to put me in these cars and they straight up lied. Never. Ever will I recommend this company to ANYONE.

To add insult to injury, they called the day after, unknowing that they didn't lend me a vehicle and the lady on the phone didn't even want to hear my story. At this point, I truly don't know what to do

I went to pick up my car at Sixt at Phoenix Sky Harbor yesterday and they refused to honor the reservation. I had made it many months before through Hotwire to secure my space and get the best possible price. First they tried to up-sale and bully me into taking a much more expensive car at $91 dollars per day. They said I needed an all wheel drive to "go into the mountains". I am not a beginner. I told them I had been to flagstaff many times and it was unnecessary. I was going skiing but i would literally be driving 15 minutes on sand covered roads to a parking lot. I had done this the previous two winters. When I insisted on having my original reservation at the original price the salesman then pivoted and said that he could not honor my reservation because there was a crack in my license. He told me that because of the crack it wouldn't scan. This is ridiculous. An optical scanner would not even register this tiny crack.

The crack had appeared on the card back in 2019. The card is not broken. It has a little crack. It became impossible to replace it with the onset of covid and the ensuing delays and time restraints at the NYC DMV. In the meantime I have used the license for car rentals at many different dealers including; Hertz, Dollar, Ace, Thrifty, Budget, Alamo and Enterprise. I can provide documentation of this. I have had no issues, not even a mention. I also used it to fly several times and the TSA didn't even blink at accepting it.

I insisted on seeing the manager. She told me the agent would lose his job if he accepted the license (theatrical nonsense). I asked her what was I was supposed to do. I was standing there after traveling 2500 miles with my luggage and skis, on buses, trains and planes. I needed to get on the road as soon as possible to beat an approaching snow storm up north and get to Flagstaff before nightfall. She looked me in the eye and said "just go someplace else".

I felt I was being singled out because I'm a PoC and I told them so. They mocked, jeered and hooted at me as I walked away. If you don't believe me I'm sure there is security footage of this somewhere.

I also want to mention here that they thoroughly mangled my licence during this encounter. I have before and after pictures. I had to get my passport fedexed to me in order to fly home.

It was my good fortune that there was an Enterprise nearby. I have used them many times, more than any other car rental agency. They rented me a card immediately. They did not question my license. One of the agents even put a little piece of tape on the license to stabilize it. They did not try to up-sale me. They did try to pressure me into extras. They were courteous and helpful. I got exactly the car I desired. The rate was reasonable for a last minute booking. I did unfortunately lose my premium rate of $1417.18 for a thirty day rental. I had to pay $1974.22 a difference of $557.04.

One of the Agents at Enterprise told me that there was a huge demand for rentals that week in Phoenix because of several conventions. I suspect that also was a factor.

I count myself very lucky Enterprise was close by and was as always, helpful and accommodating. I will never use Sixt again. It does not surprise me that there is a plenitude of online one star ratings for this dishonest, disrespectful company that serves up excuses and humiliation to its customers in heaping platefuls.

Here is my story.
Sixt - I already contacted your "Customer Service", and their response was just ridiculous. Here are the facts. I rented via Priceline August 2020 and was charged immediately $313.09, which included taxes for a mid size car. When I arrived at Orlando International the lone girl at the booth said "I need your credit card". I know that's a normal practice to cover tolls, etc. even though I had my Sunpass with me. She proceeded to say "this is not the card you booked with". I replied yes I know but my chip is not working and I've yet to receive a new credit card, so I have to use my VISA - because even the swipe will not work". She said "well we don't normally accept this but I'll do it anyway." Really? That was just stupid also. Then she proceeded to ask the usual questions, and one was "do you want additional insurance, damage waiver etc." I said NO - I'm covered by my insurance company and I never take it. Apparently she added it anyway. Did I sign the document without reading every line - YES - because stupidly I assumed, as I have done for years in renting cars, that she did not go ahead and charge me anyway - and it was late at night. My husband was standing with me and verified we did not want the damage insurance, etc. LOOK AT THE TAPE WHICH YOUR EMPLOYEES SAID YOU HAVE ON EVERY TRANSACTION. When I got to the condo I looked at the receipt and was like WHAT? She went and charged us and on top of that added taxes. We waited until we returned the car and talked to attendant to get this off our card. She said she cannot do it but would put in a complaint ticket about it. Of course she never did. If you look at the bill itself it's very confusing as well. First it says total $562.00, then under Authorization on 1/28/21 - it says $478.91. You charged me an additional $248.91 on my credit card. I submitted to my VISA CHASE to protest the charge. This is really a shame that I imagine you play on all your customers and they don't want to take the time to fight it - but I'm retired and have nothing but time, and I will not put up with it. First I have this post on Facebook - but it will not stop there. I intend to put on Priceline sights, and all reviews of your company unless you credit this charge. I saw complaints about your company, but stupidly booked anyway. FIX THIS.

After you read this you may be inclined to think, "This guy is an idiot. A gullible, naïve, easily fooled idiot".

And you would be correct. So there's no need to inform me; I know. Apparently 40 years of business travel has taught me nothing.

Very recently I spent a week in Las Vegas. I rented a car online, a full sized Kia, from the rental company SIXT. I prepaid online $269, which I considered a good deal, based on the other offerings I found on kayak.com. At the SIXT McCarren Airport rental office (an inconvenient 2 blocks from the main airport rental car facility near the airport), and after the sign-in for my car was nearly complete, the rental agent started getting chummy - asking questions: What kind of car do you usually drive? What do you need this week for your trip? After a little more chat, she tells me she has a different car for me, a Cadillac XT4, "for only $169". I ask her: "Is that the total?" She replies, "Yes, that's the total". I go on to state that I am surprised at the price, as it's less than the cost of the Kia I originally rented. She just smiles. In the past I have been upgraded to nicer cars for various reasons; I figured this was one of those times.

I continue with the check-out process, including checking off a bunch of boxes on the touchscreen in front of me. This was, as far as I was paying attention, simply about the myriad insurance options that I am declining - the usual formalities. I don't pay the screen much mind (SPOILER ALERT - BIG MISTAKE).

When the process is over she tells me that the car is out front with the keys in it, and there's no guardhouse to pass through - just drive off. At this point I notice that I was never handed a piece of paper with the cost of my rental, but it's been a long travel day and I am glad to be on my way, so I didn't bring it up.

A week later I return the car. Again, there's no receipt given to me by the guy that receives the car. He tells me I will be getting an emailed receipt. At this point I feel I need that piece of paper, so I go in the office and ask for it. AND THERE IT IS - THE UPCHARGE. My $268 rental has now become a $477 dollar rental. I start to complain mightily, giving the person behind the counter the story I just told you here. I was told that the price was listed on the touchscreen as I checked out - it's their new "orange checkout" system. The fact that I didn't read the screen, and therefore didn't know the true cost, was apparently my fault and my problem.

At the airport I got on the phone with SIXT customer service and to make a 30-minute long story short, I was told in no uncertain terms by the customer service rep AND her supervisor that there was nothing to be done. I told them the story of the clerk at the desk and although she had multiple opportunities to inform me that the new car I ws offered was AN ADDITIONAL COST UPGRADE, SHE CHOSE TO NOT TELL ME. It was on their screen; that's all they needed to do. If I didn't read it in my haste; TOO BAD.

My final remedy is to call my credit card company and tell them I am disputing the additional charge. This will put the payment for the upcharge on hold while I complain again how I have been duped. SIXT Rental Car has made it very easy for their customers to NOT understand what they are buying - not so much by the fact that there is no paper involved in the process (though that doesn't help), but by the checkout agent either neglecting to, or intentionally omitting, verbally providing the details of the final cost of the car rental. This reeks of a scam of the worst kind.

I will be calling SIXT soon for the final round of this battle. If it goes as poorly as I suspect it will, I shout from the rooftops that I will never, ever, rent from them again. For now, I would suggest to anyone that considers renting a car from them to tread VERY CAREFULLY as they do so, and BEWARE of old-school scams at the counter, and ASK FOR A PAPER DOCUMENT that lays out the cost, BEFORE you drive that car away.

Terrible agent at Sixt car rental branch at Paris Disneyland City office Magic Circus Hotel at 11.30am on 4th Dec Tuesday. I've made reservation Confirmation number **************@dfe6e2489, was charged booking fee and received a confirmation. When I arrived today to collect a car the agent was extremely aggressive and without even checking said she doesn't have cars and refused to explain. When I asked her why she was talking to me like that, was that because I am not French she didn't reply and then told "This is France, developed country not your country, I don't want to give you a car". When I asked her to call to supervisor or manager she told this is her company and decides whether to give a car or not. In the end we've lost booking fee, we've wasted our time, we've missed important meeting, I had to change the flight and we have to take another car with twice higher rate! This is not acceptable. In the end she told to my daughter "*B (bad word) shut Up". At the same time I was on the phone with your partner CarFlexi Call center agent Sabrina who confirmed that she heard everything and can validate if needed.
It is appalling to witness an employee of such respected company to behave in such a manner.
This frustrated me a lot, so I asked for her name to give a feedback. She took off her badge and refused.
I told her as a customer I have full right to give a feedback on the service and I wanted to talk to her manager since her attitude was not acceptable. She shouted at me that if I don't go now she will call the Police.
Team, is it a crime to ask to give a feedback on a service of WU employee? Is it a crime to request for the service we've paid for?
It was embarrassing for me to stand in front of other people when she was humiliating me.
I was both shocked and disappointed to be treated in this way and believe you should be aware of your employee's actions.

I work as a Head of Sales in a reputable American Company. My Daughter holds a position of an Executive Assistant in one of the biggest pharma companies in the World in Dubai, UAE. Never in our lives we've experience racism comments from anyone before!
I trust this is not the way that "Sixt" does business and that you will mention the concern with this employee (hope you will be able to track her name, it happened at 11.30 am to 12.00 pm at Sixt car rental branch at Paris Disneyland City office Magic Circus Hotel on 4th dec 2018 about the incident. I am open to discussing the matter further and should hope you will respond with a solution to prevent this incident happening again.
The witnesses: Carflexi customer service agent Sabrina *******449
I look forward to hearing from you.
Yermek Turegeldiyev

Sixt in France the Worst Experience Ever

Booked for a car 25 days prior to departure with sixt rent a car in Basel French side

5 days prior to departure i called to find out the possibility confirming car type as p i booked Mercedes E class They have informed me that they can not guarantee car type but would offer me a car in the same category an asked me for my reservation details once i have given them the reservation # they have informed me that my reservation was cancelled, i was chocked to hear and they accuse me for cancelling the booking online

They however said we can rebook the car for you ask the same condition and rates which they have done and i have received an email with reservation details

27th July flew to paris and then took the Train to basel to pick up our car and proceed with our journey once i got to Basel french side at hertz counter

They chocked me a gain and said that my booking was cancelled and they had no car to give me, a terrifying moment travelling with my two young children 4,9 and my todler a year old were at basel airport with no car to pick to carry our holiday and staff had nothing say but we are sorry sir it is a Sunday and we dont have even a number of a manger to call and you are black listed

I had no choice but to start speaking to other rent a car company for two hours where none would rent a car for us with no previous reservations

I then spend 30 minutes online with my mobile and the week internet basel airport offers until i have a car from hertz which was last minute double the price

I then emailed Sixt to enquire what has happened and why my booking was cancelled i got a rely few days later and they have accused me for canceling the booking my self via an application and when i enquired about the date they have given me 27th of July which was the actual date when i first left home on air France flight an had no internet what so ever

DO not Trust SIXT rent a car as this will happen to you one day