Sixt Rental Cars

Rented a vehicle from Ft Myers airport. After driving for 30 min noticed that vehicle has hardly any brakes and makes loud noises. Called customer service and got hang up twice asking for a vehicle replacement. Finally called a emergency number and told them that vehicle is inop and is not operational gentleman name Ed ordered vehicle replacement roadside assistance-5 HRS later still don't have my car and keep on getting text messages every 90 minutes that my new vehicle will arrive in 20 min. Don't know what do to anymore. Never again SIXT!

They were the only company that had any vehicles for rent, so I was forced to use them at the airport. I will not use them again. I've now been mailed a damage/accident letter, which makes no sense. I returned the car in the same condition it was in when I took it out of the lot 2. Are they not supposed to inform you of damage when you return the vehicle if they find it? I don't understand why I am receiving a letter 3 week later stating the vehicle had damage.

Ive had regular car hire throughout europe for over 45 years and NEVER had this trouble before.
We pre.ordered and rented two cars from sixt at hotel luna Albufeira.
Everything was fine until the final invoice arrived 3 days after my return to the UK.
One car invoice was fine, yhe second car invoice had a charge for almost €100 for fuel, despite us filling up the car and showing the full tank to Bruno, the advisor, almost 3 weeks later and 8 emails to both sixt portugal customer services (no replies whatsoever) and hotel luna desk, (1 reply, thanking me for the email) I have had no further replies or even acknowledgement of the problem.
I am now having to contact my credit card company for some redress.
Decent cars good initial service, but wait for the final invoice and start to fume...
Avoid like the plague.

If I could give this crappy company less stars I would. They are the worst I've ever seen in my life. I paid with my credit card for a 2021 Chrysler 300 that they didn't have and then they charged me an extra 100 dollars for a 2008 Buick lacrosse that they claimed was an upgrade, and then charged my account for a 500 dollar deposit. And when I gave them back the car on time and cleaned they kept 300 dollars of the deposit and nothing was wrong with the car. This company needs to be banned asap, especially the one in Philadelphia

I had a car of theirs for 10 days ($1500 in charges). During the rental I turned the light switch and it fell off. They are trying to charge me hundreds of dollars for this repair. I'm seeking support from the BBB and local government offices. It's literally the most insane thing I've ever experienced, despite renting hundreds of cars from other companies.

I booked online and paid in advance. Then I showed up at the appointed hour in Lisbon and even with my receipt in hand, they "could not find it" on their system. With four of us standing there, I thought I would rent and pay for a car and get relief from my credit card company (Collabria, another one-star useless company) and no dice. I am out $400 and I URGE all of you contemplating a rental from this company? They will ruin your holiday, don't do it!

When you are renting, they mark a car as not damaged, and say "make photos and video if you see damage at pickup". But at the end they billed for damage that existed at pickup. We sent them photos and video as proof that damage existed at pickup, but that didn't help. So don't believe an agent, and force to mark all the damages at pickup, because video evidence will not help you. Or maybe even better - don't rent from them.

I returned the car with about 2hours of usage on 2 days rental. The person who checked the car in told me that she will report one-gallon usage of fuel. After that, when I got my bill, Sixt rental cars charged me almost a full fuel tank cost. And, with an addition of about $3 on tolls, my bill went from $229 up to $381.91. Since they pre-charged my credit card, they have their way with it. It's a shame how Sixt Rental Cars took advance of their customers. No wonder, there was no customer lineup at their business when I checked in. Now I know why. Stay away from Sixt Rental Cars; It's bad company.

I rented a vehicle from this company in april. When we arrived the car they promised was not available so they switched us into another one. When we went out to get the vehicle it was scratched all over. There was no one around to walk around with us so I took pictures. After we return the vehicle a couple weeks later I got a bill for $800 for damage. I sent them the date stamp pictures with the damage. They are still billing me. They are unethical do not rent from them. Just read the reviews.

People in return stole $1000.00 out of glove box of my returned car when I went right back to Orlando airport sixt return I was told there is a sign right there that says not responsible sorry wouldn't even ask the people vacuuming because he knew that they had already had it but it might have been the weed that was being smoked right there smelled strong, might not have been so bad if they wouldn't of started laughing at me but this is my first bad review about anything ever but not my last I will spend hours days and weeks leaving bad reviews on this company for I am horrified by the customer service. When I tried to talk to a live person on my way back took 45 minutes then got disconnected without a call back not sure why they asked for my phone number very worst treatment I have ever experienced

Absolutely disgusting and unprofessional service. I reserved a convertible car at the Fort Myers Airport location and after 1.5 hours sitting there waiting for them to "clean the car", it was told me that they accidentally gave my reserved vehicle to another person. Lorraine, the used car salesperson type, promised to make it up to me by upgrading me to what they consider a luxury car and ensuring me that I would get a discount for the inconvenience. Just to find that not only did I not get a discount but I was charged additional fees. It is impossible to get through anyone at the "customer Care Line" and they do not allow you to be connected with the lying Jerks directly at the branch.

I rented a car at Denver international Airport and was told as long as I returned it by noon I would not be charged an extra day. I was even encouraged and reassured that I had an hour over. Fraud, Fraud, Fraud! Was very happy with Sixt until they stole my money. Con artists!

I got COVID and was not allowed to board the plane to Israel. SixT is the only company that would not allow me a refund of any kind. They charged me a $1,000 fee for an entire two week rental. I won't forget this unfair treatment. Confirmation *******910 if you're with SixT and want to do anything about this.

I prepaid my rental from CDG and received a confirmation that everything was included. At the desk I declined any additional optional/insurance etc. I returned the car with no damage and a full tank. And yet I was charged an additional amount, explained as: rental x, "voucher" y, amount x- y charged to your card. No explanation or claim of damages etc. They simply treated the amount I had accepted online not binding on them. I wrote them as soon as I got home. They answered after a month asking "what is it you don't understand in our bill" - not addressing at all my letter. I responded documenting my rental. Silence. A follow-up and still silence. It is almost 3 months. It seems they hope customers will simply quit.

Rented a car in Lisbon. Filled car with gas 12 KM from airport and returned it. Received invoice 6 days later with 65 Euro fuel charge, 25 Euro fuel service charge and 10 Euro late return charge. All these charges are bogus. Would not rent from Sixt again

Would never rent from them again. I booked with them for the week of Christmas. When I arrived at the Phoenix airport, they informed me that even though I had all my information (reservation numbers, etc), they could not rent to me because my ID's didn't match perfectly. My license has Theodore as my first name, but all my credit cards are under Ted. Their policy is that they must match exactly. Ridiculous! I've never had this happen before with any other car rental company. Nowhere do I recall such disclosures in my booking. They had my info beforehand and yet nothing was said until I arrived to pick up the car. Because this was Christmas week, there wasn't another car rental to be had. I was screwed. This was my first, and last rental with Sixt. Bah Humbug!

They charged my card 5x & I had to wait a week to get it back. I literally parked the car in a garage for 5 days and they accused me of multiple damages that were on the vehicle before I rented the car. The most insulting thing was that I washed and cleaned outside and the inside of the vehicle better than the condition I received it in, just out of courtesy and they come back with false accusations. Looks like if the attendant doesn't verify damages " on the walk thru" it passes on to the next person who doesn't claim damages

I did what the majority of people do. Went to a rental car website and chose what i wanted. When the confirmation came back one day sooner than i will arrive, and i simply wanted to inform them so i can be sure the car will be there. I would still pay for it, i just want to know it will be there so i can get to my destination on time. I have spent 6 hours trying in anyway to do this to no avail. Their automated phone keeps me on for multiple questions and when i finally get there, it simply hangs up. Three days now. Finally got to my spot to modify the date and the price surges. I just want to pick it up a day later to know its there. Sixth absolutely stinks... run as far away as you can...