I booked online and paid in advance. Then I showed up at the appointed hour in Lisbon and even with my receipt in hand, they "could not find it" on their system. With four of us standing there, I thought I would rent and pay for a car and get relief from my credit card company (Collabria, another one-star useless company) and no dice. I am out $400 and I URGE all of you contemplating a rental from this company? They will ruin your holiday, don't do it!