Dress fits perfectly everything was on time and always good support. I would buy any of the clothing or shoes again good price range even better still good quality no matter the price.
Thank you so much
If you don't want to lose 10% of your order stay away from this company.
Dresses are made in China and obviously for Asian body types. So you give them a try and order a dress then realize that these dresses don't fit you. You return the order and pay 10%.
Customer service proudly announce that you may have a store credit without paying restore fee. Why?!?! Why I need your store credit if your dresses don't fit me anyway?
And also it's been already a week - I'm still waiting for the refund!
I'm looking for a Mother of the Groom dress. I received the dress from Simply and was unsure due to the stiff itchy laced arms. Unfortunately I didn't note the return policy, 7 days, really!
This dress is still new and for sale on the site at the same purchase price. They refuse to work with refunding this dress. I will never purchase from here again and highly recommend others don't as well. Sometimes dress decisions take longer than 7 days!
Due to the seasonal nature of our merchandise, we do ask that you contact us within 7 days to receive the return authorization number. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. Always feel free to contact us before an order is placed if you have any questions and we would be happy to help! We apologize for any misunderstanding with our policy and we'll message you for more information.
I'm not complaining about the guy that helped me to make my return. I didn't know about the 10 percent of restocking fee they take from your refund of EACH dress and also the charge you the shipping label of the return. The information of the site is not clear. I bought 2 dresses so my daughter could choose. They should have free shipping and free returns as another sites like amazon. This are CLOTHES! And they need to be try them. I will never recommend this site anymore and i will never buy a dress from here.
We're sorry to hear you weren't happy with the return policy! The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or for a full store credit. Please note the option for store credit would not have a restocking fee deducted and is valid for 5 years from when it is issued. See our full policy located on our "Returns" page and it is agreed to at the time of the order. We apologize for any misunderstanding!
Sizing and make off apparently don't understand bust size, rest of dress perfect but top cut short in bodice and under arms and across bust line even after going bigger than guide returned and still had same problem in 2nd dress of larger size. Cute dresses however.
We're sorry to hear the dress didn't fit as expected! The size charts provided are from the designer or manufacturer of the item to be used as a guide. Please note you will need to use the measurement for the largest part of the bust, not the bra size. We apologize for any inconvenience this may have caused!
We ordered the blush colored dress for a Prom, and it was perfect! We had to take it up in the top some, but that is because of an hour glass figure. My daughter is 5'6, and the length was perfect with 2' heels. It was classy, and everyone LOVED the dress. So glad we purchased and she will wear it again to her college formal.
Searching for a dress for that special occasion and no idea where to start, I found the site and saw a wide variety of styles and was able to confer with friends without having to trudge the city streets and trawl through dress shops and boutiques in 35 degree Summer heat.
Then there was the issue of size - the information provided was most helpful and all I had to do was check my measurements against the table of general sizes. Bingo!
I was nervous about the colour and quality ( having experienced the difference between colourful brochures and the real thing) but need not have worried - my dress was perfect.
I've purchased multiple dresses and not one regret. My sister had a horrible experience with another site and lost money. She got her prom dress from Simply Dress and super happy. No false advertisement here. Thank you Simply Dress!
This company changes the return policy on their website to suit their needs. It has changed twice since I ordered my dress.
They would not take my damaged dress back because I did not ship it within 5 DAYS! What kind of return policy is that? Even though I sent them photos 2 days after receiving it.
Our return policy has only been updated one time since December 2018 and this change was to offer free return shipping.
Your order was delivered on 12/17/18. The return authorization number was requested on 12/17 with the reason of “Sizing Runs Small” provided at that time. We were then contacted on 12/20 stating there was an issue with sequins on two spots on this item, style LT-LD50510P. At that time, we offered a replacement or a return. You stated the dress couldn’t be sent back until 12/27 because of a Christmas holiday trip so an early replacement agreement was sent so the replacement could be sent right away instead. This option was not accepted because a replacement must be the same style and could not be replaced with the style you wanted, SY-ID2735EP. We stated on 12/21 that a new order would need to be placed if you wanted a different style and the style LT-LD50510P could be returned for a refund. As previously stated in that same email thread, it could be sent back on 12/27. The next contact received was an email on 1/15/19 but at that time it was too late to take the dress back as a return. Our policy stares the dress should be sent back within 5 days of receiving the return authorization number and return shipping label. These two were issued on 12/17 and should have been sent back by 12/27 as stated, which was already an exception. Unfortunately we are not able to accept this dress back as a return and apologize for any inconvenience this may have caused.
Make sure to read the fine print. They charge a restocking fee on returns and return shipping. I'm out over $50 for dresses that I didn't even get to wear. Also, the dress material is cheap and the dresses r over priced
Our full policy can be located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We contacted you for additional assistance but were not able to help you further because a case was opened with PayPal. PayPal should be in contact with you with any updated information.
I'm getting married next summer (2018) and although I already have a gorgeous wedding dress, I was thinking about buying a reception dress to change into half way through the reception. I came across a beautiful white strapless sweetheart neckline dress that was $129. I was really nervous buying a dress online because all you have are pictures of the product. I took the chance, and I'm SO glad I did. This dress is BEAUTIFUL! Looks worth well over $300+. I'll be buying more dresses from this site in the near future.
I ordered a final sale dress off of this site as a possible wedding dress. It was only $70 so I figured that if it fit well but I didn't want to wear it for the wedding that I could still wear it for something else since it is a blush pink (really nice color, true to website). I ordered up a size and it fit surprisingly well. I can't speak great thing of the quality, however. The lace is kind of a large 'print' so some of the seams catch the lace material at poor points so there are little holes. One of the 'hearts' of the sweetheart neckline is a bit flat compared to the other as well (just not symmetrical from left to right). Not super noticeable, but I saw it right away. I'm sure I'll still wear it for some type of event but would not recommend this company for something as important as a wedding dress or pageant dress where you want your gown to be perfect. For the money, it's great.
Dress is beautiful, excellent quality, fits perfectly. I bought and tried on a number of dresses before I found the right one. I got a waiver on restocking fees on the first ones. I'm very happy with my whole experience with Simply Dresses. Customer Support was wonderful in answering questions and making sure I got the best deal possible.
I was very weary on purchasing a dress from an online site. Especially after hearing so many horror stories. But after doing lots of research and reading a few reviews on the actual site I decided to go ahead with it. Got my package today. Was shipped from New Jersey. Ordered it on a Thursday night and the dress arrived on Tuesday by UPS. Beautifully and carefully wrapped. Dress came on a hanger and wrapped in plastic! Fun little thank you note inside. Dress looks just like the pictures and fits true to sizes on size chart! It's so soft! I'm thoroughly pleased! Will definitely be ordering from simplydresses.com again!
I'd also like to add. This is a 100% unbiased review. I was not compensated in any way to post this. (I'm also always so unsure about reviews as well. Lol).
We're so happy to hear that and we appreciate you sharing your experience with others! Thank you for shopping with us!
Bought a seemingly beautiful dress from this site, and it was made out of the worst material ever. The 2 straps broke throughout the night, and because of their lame return policy I only got a 20% credit back to get it fixed locally. So now they expect me to pay more money for something that shouldn't of broke in the first place. Looks are deceiving. Do not buy anything from this company.
They have a terrible return policy and if you don't catch the "for store credit only" you are screwed. They have a limited time frame in which to return it. I will never shop here again. My daughter is involved in many groups at her high school and we will spread the word! Never again!
We apologize for any misunderstanding! Dresses marked as Sale Items will be returnable for store credit and it will state “This is a sale item and may be returned for store credit only!” on the dress page. This information will also be shown throughout the checkout process. Unfortunately we are not able to issue refunds for these styles. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We're sorry for any inconvenience this may have caused!
Wow, am I thrilled. Took a chance on this website and was very apprehensive. I have been burned before with ordering clothing online from an unknown. I am the grandmother at a formal wedding and it is perfect. This dress is just as it was pictured and the fit is perfect. I didn't guess but took measurements. The shipping was 'free' ( no minimum). I ordered on a Saturday and received the following Tuesday. Thank You Simply Dresses.
My daughter loved her dress, so that was great! However, the first one we ordered was too small, so we had to return it and purchase a larger size. That wouldn't normally be an issue with most retailers, but here we had to pay a restocking fee, plus return shipping, plus shipping again for the replacement dress. I will consider other retailers with less-restrictive policies first next time, as this proved to be a very expensive endeavor.
UPDATE: Simply Dresses refunded our restocking fee, since we reordered the same dress in a different size. I appreciate the responsive customer service!
We're so happy she loves the dress! If the same dress is ordered in a different size, we would be happy to waive the restocking fee on the return of the first dress. Please message us or contact our customer service department with your order number so we can assist you. Thank you!
Bought a dress for my bridesmaid. The size I selected was a tad too small and short. I called customer services and asked how to do an exchange. It was quick and simple. They exchanged the dress in less than a week, and the newer size fit perfectly. Great quality and fits just as I expected. I'm very pleased.
I bought a dress for me nephew's wedding. I messaged the company for information about the shipping options. I got free shipping that arrived in like 4 days. But I also got exactly what i ordered. Great dress amazing fit! So happy with my purchase i will be shopping here again.
Overview
Simply Dresses has a rating of 2.7 stars from 164 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Simply Dresses most frequently mention return policy, customer service and store credit. Simply Dresses ranks 123rd among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear you weren't pleased with the designer dress! We are located in the US as well as the designers, but their products are made in various locations. Please note the option for store credit would not have a restocking fee deducted and it is valid for 5 years from when it is issued. Contact us if you have any questions or concerns and we would be happy to help!