Simply Dresses
Questions & Answers
Here’s what buyers have asked with answers from Simply Dresses staff and previous consumers.
35
questions answered
0%
answered within 1 day
Answer:
Hello Lulu,
Thank you for contacting us!
We provide a optional return label which if used we deduct a small fee.
Feel free to reach out directly to us via: support@simplydresses.com
By Simply D., over a year old
Answer:
Please contact our customer service by phone, email, or chat with your order number or order information and we'd be happy to help!
By Simply D., over a year old
Answer:
We offer free US Ground Shipping on orders of $49 or more! This applies to the continental US only and does not include P. O. Box addresses.
By Simply D., over a year old
Answer:
We'd be happy to accept returns per the Return Policy on our site! It states: You can receive a refund or a store credit for the total value of the item you are returning. You must obtain a return authorization number within 14 days of receiving your order. Please note that all items marked "Sale" and "Store Credit Only" can only be returned for store credit. Please contact us if you have any further questions!
By Simply D., over a year old
Answer:
The status "Marked" should indicate that there was a hold placed on the funds so they can be collected for the order. Please email us with your order number and we'd be happy to help!
By Simply D., over a year old
Answer:
The status "Marked" should indicate that there was a hold placed on the funds so they can be collected for the order. Please email us with your order number and we'd be happy to help!
By Simply D., over a year old
Answer:
We're an authorized retailer of the designer items and we're located in the US! Unfortunately we do not have the location of where each garment is manufactured but these styles are created by Jump and Emerald Sundae.
By Simply D., over a year old
Question:
Can you please tell me if JU-TI-TO360 is made in China? Or if EM-FXH-3753-690 is made in China?
Answer:
We're an authorized retailer of the designer items and we're located in the US! Unfortunately we do not have the location of where each garment is manufactured but these styles are created by Jump and Emerald Sundae.
By Simply D., over a year old
Answer:
We accept returns! You can receive a refund or a store credit for the total value of the item you are returning. You must obtain a return authorization number within 14 days of receiving your order. Please note that all items marked "Sale" and "Store Credit Only" can only be returned for store credit and our full policy can be found on our website!
By Simply D., over a year old
Answer:
Unfortunately if there is a problem with your payment method via PayPal, you must contact them or your bank to fix this issue. Credit card information such as the expiration date or security code might need to be updated on your PayPal account.
By Simply D., over a year old
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Typical questions asked
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