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This company changes the return policy on their website to suit their needs. It has changed twice since I ordered my dress.
They would not take my damaged dress back because I did not ship it within 5 DAYS! What kind of return policy is that? Even though I sent them photos 2 days after receiving it.
Jenn W.'s review of Simply Dresses earned 5 Very Helpful votes
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The dress I ordered was supposed to be for curvy gals. It wasn't, but I might have been able to...
Not only are the dresses Chinese made garbage, go look at the scammy return policy. You get a...
Our return policy has only been updated one time since December 2018 and this change was to offer free return shipping.
Your order was delivered on 12/17/18. The return authorization number was requested on 12/17 with the reason of “Sizing Runs Small” provided at that time. We were then contacted on 12/20 stating there was an issue with sequins on two spots on this item, style LT-LD50510P. At that time, we offered a replacement or a return. You stated the dress couldn’t be sent back until 12/27 because of a Christmas holiday trip so an early replacement agreement was sent so the replacement could be sent right away instead. This option was not accepted because a replacement must be the same style and could not be replaced with the style you wanted, SY-ID2735EP. We stated on 12/21 that a new order would need to be placed if you wanted a different style and the style LT-LD50510P could be returned for a refund. As previously stated in that same email thread, it could be sent back on 12/27. The next contact received was an email on 1/15/19 but at that time it was too late to take the dress back as a return. Our policy stares the dress should be sent back within 5 days of receiving the return authorization number and return shipping label. These two were issued on 12/17 and should have been sent back by 12/27 as stated, which was already an exception. Unfortunately we are not able to accept this dress back as a return and apologize for any inconvenience this may have caused.