I bought a dress for me nephew's wedding. I messaged the company for information about the shipping options. I got free shipping that arrived in like 4 days. But I also got exactly what i ordered. Great dress amazing fit! So happy with my purchase i will be shopping here again.
OMG! Where do I start?
I ordered my dress mid November 2016 with intentions of wearing it to an event on December 9,2016. I received the dress on November 28,2016, i was so excited! When I went to zip the dress down the zipper malfunctioned and would not budge. I contacted customer service on November 29 and they assured me that another would be shipped overnight on December 6,2016 (when the designer made another in my size). December 7, no dress! So I email customer service and they tell me that it won't be shipped until December 8 because the customer service agent didn't see my response email. I then speak with a supervisor 2 seconds later and she advised that there is no replacement available. You didn't know that on Monday? An email updating me on the status would've been nice.
Now I have to scramble to find a dress before tomorrow at 12:00 pm, but don't have the time.
I have never had an experience like this before... maybe it was just my luck:(
Good Luck!
While I didn't keep the dress from this company. It was beautiful and exactly as advertised just not flattering on me. I returned it within the 5 days and they paid for return shipping and gave me my full refund to my credit card within the 10 days listed in their policy. Everything was as advertised. I talked with customer service and they were pleasant and easy to work with.
We had a horrible experience. We had a time constraint so I paid extra for 2 day delivery. I bought the dress on a Wednesday. It shipped out early Thursday morning. It not only did not get delivered Friday but it sat at the UPS site all day on Saturday too. I received it on Monday. I complained in an email and was told I would not receive any money back for quicker shipping that did not happen. When I told the manager how displeased I was he said he could not refund me the extra money I spent to have the dress shipped more quickly. I have never been treated like that. Customer service is exactly that, service, making sure the customer is happy. I intend to share this awful experience on social media to warn people about how rigid and uncaring this company is. They obviously do not care about having me return as a repeat customer.
We apologize you weren't pleased with your experience! Unfortunately the dress shipped out on time and arrived in 2 business days as scheduled so we are unable to refund any of the shipping cost provided to UPS. Please always feel free to contact us before an order is placed if you have any questions and we would be happy to help.
I ordered a bridesmaids dress with the hopes it would be "the one", but the dress was not a good length fit to my surprise. The website specified the hem size in a separate window with the height of the model which was the same as my bridesmaids. The dress was too short on both of them so we had to return it. Restocking fee of $15 was waived as a courtesy but I was responsible for shipment fee which they charged me $50 USD. The shipment back only costed me $18 USD. I called simply dresses hoping they would be reasonable enough to at least reimburse me for half of the $50 dollars they charged me but they did not comply. I found the shipment fee incredibly expensive with no reasonable explanation. I was very unsatisfied with how they handled my experience and will never shop with them again.
We're sorry to hear that! We do our best to make our shipping costs as fair as possible for all customers. The total cost of Canadian orders when using the Standard Canada Landed shipping includes the shipping cost, the brokerage fee, the customs duty, and the GST. Your order will be delivered to your door and you owe nothing more. Unfortunately the shipping fee could not be refunded because it was used to deliver the order to you and the dress inspected as the correct measurements. We apologize for any inconvenience!
Dress has not arrived. Yet, I've received 2 emails asking for feedback. Rediculous! Also, you ask for a review of not less than 100 characters. What is this? A freshman year english writing class? Rediculous!
We're sorry to hear the emails arrived sooner than the dress! Please feel free to disregard them or wait until the dress arrives to you. Unfortunately some sites require a character minimum but you are not obligated to provide any feedback. If you need any assistance with your order, please message us with your order number and we'd be happy to look into this for you. We apologize for any inconvenience.
I only called to ask a question and the agent on the phone ended up helping me complete my order. She was very friendly and professional. The dress i ordered is awesome. The material is thick and forgiving. There is a slight stretch and the length is perfect. Im 5'7" and the hem of the skirt is a flattering length. The sleeves are beautiful, soft lace. Everything about this dress is elegant and looks very expensive. Could be worn to a holiday party, a wedding or a fancy dinner. Definitely more than worth the price! I recommend strongly! I ordered a rhinestone sash to add some bling but its really not needed. Some dangling earring and an awesome braclet, clutch purse, and a pair of awesome pumps would totally complete this dress' look.
They charge 10% restocking fee, even if they messed up the order and $8.00 return shipping. You only have 5 days to contact them for a return and will still get charged the above! Horrible return policy and horrible customer service!
If an error had occurred with the existing order a restocking fee would not be deducted. Our return policy is displayed on our returns page and agreed to at the time of the order. We are available for assistance via phone, email or chat if needed. Currently our hours are Monday-Friday, 8am to 6pm EST. We apologize for any misunderstanding!
Loved my dress! I wore it to a family wedding and I received so many compliments.
Will shop here again! I paid the extra to get it in 2 days and delivery was right on time.
The dress it self was bright and beautiful. I made some minor adjustments because I am not as tall, but it worked out great. Love, love, loved my 2 piece purple and blue floral dress by Mori Lee! Xoxo
This dress was purchased as a mother of the bride dress for my mom. She was so nervous about buying a dress online but it came in exactly as pictured! The color is beautiful. The chiffon material is nice and light. Perfect for my destination wedding. My mom is normally an 8 but we ordered a 10 to be on the safe side. It fit like a glove. Will definetly order from this site again
I ordered a dress for my niece who needed one for a formal. The style was exactly what she wanted, dress came in 2 days as expected and was exactly as pictured except the detail was even prettier in person. We assumed we'd have to have alterations done, but the straps on the dress were adjustable so no alterations needed! My niece was very happy!
We bought a dress a few months ago. It did not fit properly and we had to find another dress. The dress is brand new with the tags on it. The dress is still being sold on their site and I contacted them to return the dress for store credit and they said NO. We have absolutely no use for this dress and have NOT had a problem with any other companies such as LULU's! I would recommend you contact anyone else for your mail delivery dress that provides better service.
The standard return policy for special occasion dresses is "no returns," but we accept returns for a refund or for a store credit! We do ask that a return authorization number is requested within 14 days of receiving the order, then you have an additional 5 days to have the return postmarked. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We're sorry for any misunderstanding!
Like many online prom dress sites that are not affiliated with an actual store, this one does not deliver what they say. The dresses we ordered last year did not fit and looked nothing like the pristine dresses in the ad. The colors were off and the fit was nowhere near what was shown on the model. We complained about the fit; they said to have them altered (additional cost and time to us). At first they refused to allow us to return them. After several phone calls and complaints, they said we could return but shipping would be nearly $100! That is because they had to be returned to China - even though they appeared to be ordered in USA.
Buyer Beware!
We're sorry to hear this but that would not be our company. All returns associated with our site would be shipped back to our warehouse in New Jersey and we are located in the US as well. We'd be happy to look into your specific situation if you can please message us with more information. Thank you!
I ordered a dress on Tuesday, got it on Thursday. The color was exactly as the picture. It came in s/m/l, I went by their size chart with their measurements, and ordered it accordingly. Fit is excellent. I will definitely be ordering again.
I ordered a dress for my niece's prom, but unfortunately i ordered the wrong one. I travel for work, so when i tried to exchange it for the right one, they told me it was too late. Has original tags on it and all never worn or touched and they refuse to exchange it. I was not even asking for my money back, which you would think they would be more than happy to do. I ordered last year from here and was extremely happy with everything. You would think they would take care of returning customers, but they dont. Will never order from this place again.
Due to the seasonal nature of our merchandise, we do ask that customers contact us within 7 days to receive the return authorization number. You can view our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. Please message us with your order number as soon as possible and we can look into this further for you. We apologize for any inconvenience this may have caused!
I ordered a dress and it was slightly too big. I sent it back- note that theycharge you for not only shipping back but if you want the money back on your credit card there's a charge. I just wanted a different size sent to me for prom and instead of being able for them to replace it, they needed to give me store credit so I could repurchase. While I love the dress, it's too time consuming to deal with this process. It makes me never want to order a dress from this cite again because if it doesn't fit it's a hassle to send back and I don't get all of my money back meanwhile it was returned in perfect condition and the only time I ever had it on was for 5 minutes to check the size.
We're sorry to hear the dress didn't fit as expected! The store credit can take 5-10 business days to be available from when it is received back to us. If you do not want to wait, you can go ahead and place a new order. When we receive your return you can be issued a refund for the price of the item instead. A restocking fee would not be charged if you have a new order for an item of equal or greater value. Please contact us with both order numbers if you choose this option instead of waiting for the store credit!
Very professional service. Items delivered in a timely manner and were just as featured. Great fit, looked gorgeous. Sizes were as requested. I will use this company again and again and recommend to my friends. Thanks "SimplyDresses" You made my day.
Dress received was different from photos. I ordered white and it was ivory. Also, while the top was pretty and a nice quality, the bottom was see through even while wearing a slip! Not good quality. AND I have to pay a 10% restocking fee to return the dress that is not acceptable to wear. I won't be shopping here again.
We're sorry the designer dress was not as you were expecting! According to your order, the return authorization number was created for the reason that you did not like it, but it was not mentioned that the color was different or that it was see through. The return authorization information has now been edited to mention these concerns and the restocking fee can be waived once it is inspection at our warehouse. In the future, please let us know if you have any problems with the dress when it arrives. Thank you for your understanding!
Not only do the clothes not fit true to size, I even measured myself based on their listed size chart and the dress did not match the listed size. When I called them, they said I would have to pay for shipping to return the dress, despite the fact that it was their misinformation that led to the need for a return. I am a size 4/6 and I need a size 14 for the dress to fit me. Furthermore, the customer service representatives I spoke with (I called twice), were both rude and unhelpful. I have never written a review for any store or website before but felt I had to warn people about this one. Needless to say, I will not be ordering from them ever again.
We're sorry to hear you were not pleased with your experience! In regards to size, you will need to compare your measurements to the size chart provided from the designer for each dress. You must consider your body type and the style of the dress. The size chart will highlight where each measurement falls on the chart but it is merely a guide to assist you in selecting the size that is best for you. The email address in the order has now been contacted for further assistance. Thank you for your understanding!
Called to check on return status and was told it will take 10 business days after they check it. That's a total of 25 days to return and item from the time they print a return label. Plus rep was very rude and inconsiderate. Needless to say a stupid restocking free! Go to a store or elsewhere!
We're sorry to hear you had a poor experience using our site! It can take 5-10 business days to process a return from when it arrives but you will be emailed once it is complete. The returns must be processed in the order they arrive. Please message us with your order number and we'd be happy to look into this further. Thank you!
Overview
Simply Dresses has a rating of 2.7 stars from 164 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Simply Dresses most frequently mention return policy, customer service and store credit. Simply Dresses ranks 123rd among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear you weren't pleased with your experience! If there is a defective item we will do our best to provide a replacement before the event. It must be confirmed with the customer that they are aware of the replacement process before it can be submitted to the warehouse or the designer. Unfortunately items can quickly sell out and we apologize if this was the case. You were contacted for your order number but the additional assistance was declined. We're very sorry for any inconvenience this may have caused!