I used SilkFred for the first time to buy a pair of boots. I received these boots very quickly. Unfortunately, I needed a replacement, but my issue was dealt with quickly and in no
Time at all I had my new pair!
I will certainly be using them again.
Hannah was absolutely amazing with her quick and prompt responses to any questions I had about the returns policy. Her service was outstanding.
Whilst I couldn't return everything as every seller has different policies, Hannah was super helpful.
Suggestion for future would be to ensure consistent returns policy that would minimise confusion.
Thanks again Hannah
Hannah to the rescue! So pleased she was able to help you through your shopping journey with us:-)- Faye, SFTeam x
The quality is actually better than I expected for the price and I will definitely order again. A few issues with shipping and customer service (although some of the team are great!). The next day shipping wasn't reliable in my case, and the standard shipping took 4 business days. Make sure you are organised if you need things in rush!
When you purchase from this site and you need to return various items you have to send it back by recorded delivery that you have to pay for and items have to be send to individual stockist at different address. Returning can be costly and a night mare
Hey Valerie, I am happy to let you know we have made huge improvements to our returns process which includes free UK returns. Thanks, Tamsin@ SilkFred
I knew when ordering through SilkFred and get multiple different deliveries. However, the return policy is based on each individual item, so you have 14 days to notify SilkFred from the delivery date of EACH item, this is not stated on their website. This wouldn't be so much of a problem if they all arrive at similar times, however, my parcels arrived over a space of 2 weeks. So when I requested a return after everything arrived I was not able to do so for most of the products. I have been in touch with customer services and even though I am still within their 46 day send back period they will not allow the return. So if I sent the products back they would be in time, but the only answer I get from customer services is no. I will not be ordering again and will be publicing the awful customer services on every website possible.
Very please with the customer service I have received regarding a return. Efficient and helpful. Thank you
I am so pleased we were able to help you with your query Sara. Thank you for taking the time to leave us such a great review:-)- Faye, SF Team x
After getting my wife's Christmas Presents from SILK FRED she was very happy with the quality and I was happy with the service and price.
Hey Andrew, Thank you for taking the time to write a review, I am so happy that you were pleased with your order and the service we have provided :) - Emma SF Team x
Silkfred customer service is one of the best I have dealt with. They are quick to reply and polite and professional. They resolve matters in a very acceptable timeframe. I feel confident ordering items from this site as I know any issues that may occur will be dealt with correctly
Wow, this is such a lovely review to read Susan! Thank you for taking the time to share your experience with us- Faye, SF Team x
Item ordered was delivered really quickly. Quality was fantastic but sadly didn't suit me Needed to return it but printer broke so emailed to request a returns label. Very speedy response and issue resolved.
Great to hear we helped resolve your issue quickly and efficiently! Our team are available 7 days a week to help answer any queries you may have including styling tips!- Faye, SF Team x
I absolutely love SilkFred! So many different styles. The quality is great and I've never been disappointed in anything I've bought since I came across their site over 2 years ago. The Team are super friendly/helpful and they respond to you in no time at all. A special mention to Helen. Thank you SilkFred! X
Welcome to the SF tribe;-) So great to hear you are a frequent customer and that you have enjoyed your experiences shopping with us!- Faye, SF Team x
I had a problem with an order, i emailed Helen who responded straight away. She resolved the issue for me immediately. Thank you so much! I have previously brought many items and have always been really pleased with the style and quality of the clothes. Cant wait to shop again soon!
Hi Ashley, Thank you for leaving us such a great review, and it's so lovely to hear you're a frequent shopper with us! Don't forget to tag us in some of your outfits, we would love to see:-)- Faye, SF Team x
My daughter pointed me to this web site and I'm so glad she did. I ordered a shirt and 3 maxi-dresses(for choice) and kept 2 of the dresses as well as the shirt. They're good quality for the price and very stylish. I'm over 60 and am delighted to find such a range of choice... there were plenty of styles to suit all ages. I'll certainly be visiting again!
Welcome to SF Kate! We love reading feedback from our customers (it's how we built SilkFred!) so thank you for leaving such an amazing review- Faye, SF Team x
A fantastic company that offers a broad range of fashion. I have bought dresses, blouses, tops and trousers that are all good quality. It is quick and easy to order and importantly to return any items that don't suit. The team are friendly and respond to any queries promptly. I'm looking forward to using the new app Thanks SilkFred!
Wow, this is such a lovely review to read:-) We love reading feedback from our customers (it's how we built SilkFred!). We spend hours going through your comments to make sure you are getting the best experience we can give. Thank you for leaving a review- Faye, SF team x
Wonderful products and even better service from the SilkFred team.
I had to return an item simply because it didn't fit and it was handled so quickly. Not many places offer such great customer service these days and it is refreshing.
Other products I have bought from them were great too!
Thank you for leaving such a fantastic review Sam!- Faye, SF Team x
I have shopped with Silk Fred for many years - as has my daughter. The choice and quality of the clothes is excellent and we cannot fault customer service (especially Leanne). Delivery is fast, communication is friendly and prompt. Returns process is easy and quick if needed. We have many items from Silk Fred and will continue to shop with them. One of my latest purchases is a Gigiland Red Boho maxi dress and I love it. It makes me feel good without me even trying. The jeans were my very first purchase - Jovonna London YoYo flared jeans a number of years ago and are worn regularly and I love them too (I loved them so much I also bought them in the grey). Would recommend to anyone - I'm 75 and my daughter is 42. We both wear a lot of Silk Fred clothes and they always brighten up our day.
What an amazing review to read Maureen! Thank you so much for taking the time to share your feedback, tips, and experience with us. We love nothing more than seeing our wonderful customers wearing their fav SF pieces and you look amazing! Your feedback is really important to us and we work hard to better our customer's experiences all the time! Thanks again- Faye, SF Team x
My first order fromSilkFred was beautiful. Lined and lucious and well cut. Quality for the money so I ordered again. This time did nearly 30.00 with postage I got a tip that was worth a fiver on a market stall at best. Poor cut, no lining, no label and no elasticity where it should have had it. Honestly the two garments could not be more poles apart. So who is checking out the suppliers for quality? It's important to your brand surely? I won't risk ordering again. For 28.00 it's shocking - honestly look at the photo. Like a shapeless rag.
Hi Cathy, I am so sorry to see this. We take all feedback like this seriously and I would like to look into this further with the brand and this is not how we expect our customers to receive their items. Please could you email hello@Silkfred.com FAO Tamsin so I can look into this further. Thanks, Tamsin@ SilkFred
Great website - had to return some items, sent a few email queries to the Customer Service Team about refunds and Kara/Ruth and the team were really good at coming back to my questions - really quick efficient response. Lovely quality clothes but makes a real difference when the customer service is as good, especially if you are tracing a return/refund.
Professional, courteous and excellent customer service
Hi Jane, I am so pleased to read such a lovely review. Our customer experience team are available 7 days a week and are on hand to help with any query or styling tips you may have:-) We are continuously working hard to improve our service so it's really great to read such a good review- Faye, SF Team x
After ordering a dress and not received this after being advised dispatched, I contacted silk Fred who got in touch with supplier and kept me informed at all times, order had been lost but immediately resent which was received within days, great service I have ordered several times and always had a good experience, excellent service as always.
It's so lovely to read such a lovely review, Jacqui. Thank you for taking the time:-) - Faye, SF team x
Hi, I love the different clothes you can buy from SilkFred and the customer service is the very best! If you have a query it's dealt with so quickly and they go out of their way to help you. I love the personal touches too - dealing with the same person if you have a question and not passed around, together with the cute cards they put in with your order. Thank you all at SilkFred
Hey Sandra, Thank you for your lovely comments, its great to hear that we are providing an excellent experience for our customers, the team will be super happy to read this :) Emma SF Team x
I ordered two dresses for the first time from SilkFred. I live in Menorca Spain and they arrived within a week. I was very pleased with the quality and many friends remarked on them and asked me where I had bought them from. I will definitely be placing other orders in the near future.
Thank you for leaving us such a lovely review Denise:-)- Faye, SF team x
Overview
SilkFred has a rating of 2.4 stars from 107 reviews, indicating that most customers are generally dissatisfied with their purchases. SilkFred ranks 909th among Women's Clothing sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Laura, Thank you for shopping with us and glad our team have resolved this for you. Happy Shopping Emma SF Team x