Signpost

We really didn't need this but we tried it for a year. But all they do is send emails constantly to customers for feedback. Almost everyone unsubscribed. I wanted to stop and get a refund after a year but they said everything is already set up done and paid for, so no refunds. We have a less than 4 star review through signpost customer email subscriptions and they said that is still helping get to get more customers! We already have high rating on our internally driven customer feedback systems so Signpost actually didn't help and turned out to be an expensive duplication of effort. Now we really aren't marketing for new customers - we need to hire more employees. Unfortunately Signpost can't help with that. Just no refunds.

Once you get past the pushy sales calls with fast talking reps who are just trying to churn business, the underlying product could actually be very valuable for a company that wants to know what its customers are thinking. The problem is that their "sent at the right time" automated system is one size fits all, and therefore doesn't fit anyone all that well.

The clients you upload through their system will receive generic, un-customizable emails, which may or may not be germane to them. If they do respond, they will immediately be hit be another generic, un-customizable "Tell us more" email that rather than garner you useful information will likely engender no response at all, except for perhaps irritation. Lastly, if they do, out of their own sense of loyalty, decide to write anything useful, they will immediately be hit with another generic, pushy, off-putting request for a review on Yelp etc. The fact that after this gauntlet some users will actually write reviews, leading to the "countable actions" that Signpost touts, is more a testament to great clients than it is to any intelligent marketing and intelligent gathering on the part of Signpost.

To add insult to injury, when you want to discuss your program and campaigns with anyone, you will hear nothing but crickets. Among the sales rep, the on boarding tech rep, and the account manager that you may or may not have spoken to yet, no one seems to be able to pick up the phone or email you back. If they do, no one really knows what the other has done, and can't answer any substantive question. I spent 45 minutes this morning speaking with a not-so-bright account manager who could only essentially shrug and point out that i did in fact receive a couple of reviews..."thats better than most companies."

You will read lots of emails here bashing the sales reps, and the false promises. Take some of those with a grain of salt, as fledgling business owners have unrealistic goals for what they should be able to achieve. If you have existing clients, and are satisfied with some very basic results, this product will probably do ok for you. It will in fact beat your clients up via email and turn up a few responses. But if what you want is a candid assessment of what you are doing well, or not so well, and you want to leverage those positive responses into marketing support? Don't expect that from Signpost. And if you want a company that will work closely with you to tailor their program to your needs, something that would take only a tiny bit of effort by the way, absolutely forget it.

Well, let's start from the beginning. I am a small business owner. The sales rep promised They will help generate at least 3 leads a week. After 2 weeks when nothing happened, wanted to cancel the agreement. You just can't. Regardless if all new email addresses were provided by you. They take the credit for that.
Account manager was very polite, and helped create a business page in yelp, yet that is more out les all that he did. The offered marketing emails were bulk, dull to the stage of solicitating current customers.
They bond you to the 3 month agreement and despite lack of providing new leads and not standing up to their promises, there is no way out.
The bottom line. Lots of frustration, waste of money and time.
Not only they did not help me gain new customers, but they bugged and probably retracted my current customers.

Before signing with signpost read it
Unlimited fitness San Diego, personal training servicess worked with signpost for 6 months. We were getting a lot of calls from their sales team and at the end because of especial deal about the refund of money for each month if we are not hitting our goal which it was 5 calls a month, we sign 6 month contract with them.
After signing we had just 1 education calling session about the service which it was not obvious what exactly it is. We did not have any type of calls for follow up for education with person name *. First month we did not hit the goals but they charge us for monthly payment, we had argue before refund and at it end they did not do that and they did not follow up with us to see why we are not hitting our goals. Really poor service signpost is providing to the people. Everything that they are mentioning in first day is just marketing and non is happening after signing the contract. Second month they refund the money. Third and fourth month without letting me know my account manager change and he did not know what is really going on and his name was *, not only they refund the money they did not have follow up about the problems to solve them. Because the guy did know anything about the account it was just wasting time to talk with him. For month fifth and sixth again they charge me and I found out they change my account manager again. Just pay attention how inconsistent company they are. Customer service and service manage super rude. What they will tell you each time is that you did not understand us right.
Just make sure before starting read my experience with them.
What I'm expecting from signpost is the refund of my money for third forth and fifth month.
* personal info redacted by admin

We utilized signpost for a full 6 months. We run a local salon. We have about 200+ client emails. Signpost is pretty much MailChimp but automated. They constantly send your clients emails asking for reviews and offer incentives as $5 off for them to write a review.
We were paying about $240/month, which is extremely excessive for what SignPost is doing. Taking all things into consideration, you shouldn't have to pay more than $50/month for their service. Save yourself and use MailChimp instead. Also a pain in the *** to cancel. Their sales rep are savages. Took over 2 hours on the phone to cancel. 2 hours of repeating " cancel cancel cancel"

Signpost claims to be all about outcomes. The outcomes may not be positive. We have a small business that has been growing and doing well - - and wanted to continue that trend. We signed up for signpost after initially trying to get them to stop calling us or selling to us. They persisted in calling so we relented and signed up. At first everything seemed fine and then after a month or 2 we started seeing negative outcomes.

Our customers were calling saying "I tried to contact you on the number I used the first time and it didn't work"... apparently the tracking number they were using stopped working and no one contacted us from signpost to let us know.

They email everyone they can to look for reviews. Random people, including my 14 year old son, were getting multiple emails asking for reviews.

Do not expect customer service after the sale. If you don't like the negative outcomes with signpost, too bad. You will be stuck.

Suggestion: #nocontract.

I, like so many others, got talked into something that isn't a right fit for my business. They were so pushy that even if I did like what they do I would not recommend them. Then when I talked to a manager to cancel, all he kept saying is I haven't given it enough time. When I found out my customers who give testimonials will get emailed again to write a yelp review and then emailed a third time to give a google review I feel I was not told the whole story of how it works. (i thought once they gave a review it automatically went to the yelp site and the google site) I don't want my customers constantly harassed with emails. I worry this will hurt my business not help it. And of course, like so many others have written here, I have now no way to cancel without forfeiting half of the money for a 6 month trial period.

After I wrote the above review I did get a call from a supervisor, (after a lower level supervisor tried to get me to be patient and try to use it for a little while) who also saw this review, and had my money refunded. Because of that I am changing my rating to 2 stars. I do hope they train their people better.