SignpostReviews 270

Unfortunately, after 4 months we decided to end our relationship with Signpost. They never were able to fully grasp how to answer our calls and made several egregious mistakes. We attempted to rectify the issues multiple times, but ultimately, we had to separate. The companies CEO is a very nice gentlemen and I appreciate their willingness to resolve our issues, but it was the execution that was lacking. I'm giving them a two for effort but make no mistake this was not a good experience and a complete waste of time and money.

I used this group a couple years after my business partner passed away. The initial conversation with the rep at that time was very convincing and the onboarding was smooth sailing. Once we got the script put together we were off to the races. The actual service was very faulty and inconsistent. If anything was consistent it was the rate at which calls were being patched in with me personally way to often. It really seemed as if they were holding the conversations way to long to rack up charges and the thing that bothered me the most was that i was being charged minutes while they put potential clients on hold.

I gave them another chance in 2023 and it was even worse this time and getting ahold of customer service was nearly impossible and if I did get ahold of them I would be dumped off to someone else. The initial liason whom i worked with was never available infact I think they quit and or was terminated. When i finally decided to end this relationship it was almost impossible to get someone who could facilitate the termination. After I finally got a call from someone and finally ended terminated my account...they still kept charging my credit card. Just got one today two months after canceling. Waste of money, shame on me for giving them another chance.

This company will MISLEAD you. Do NOT fall for it. They try really hard to pursue you in the beginning to lock down their sale and as soon as they lock you down, they DO NOT FOLLOW THROUGH, TAKES FOREVER TO GET A SIMPLE RESPONSE BACK, SUPPORT TEAM SUCKS, NOT TO MENTION THE MANAGER WE WERE ASSISNGED TO IS NO HELP EITHER! And all the information they gave us in the beginning was a complete LIE. It sucks because I am the only person answering phone calls in the office right now and needed that extra support that they said they would offer. None of my phone calls were being forwarded to their team. And when I called my account manager, she changed the entire story of how their company works. Tamiko and Jeremy, shame on you. Time is of the essence, so save yours and do NOT hire this company.

This is a very bad company. They charged me for three months instead of two and took more money then was supposed to be and stealing money from contractors.

Criminal! Avoid! You will absolutely regret dealing with this company. Their product does not work and their billing practices are sneaky and deceptive. I tried to converse with them, but they don't discuss - they merely tell you how to cancel. It's laughable!

I have instituted a lawsuit against them. Please avoid them - I should have and I regret it.

John

I used the service for about six months. I repeatedly had scheduling issues caused by timezone differences. Customer would be scheduled on my google calendar for 130pm appointment and would be told 1130am. The last couple months, I noticed that calls would be forwarded and then I would not receive a text or email with the call details. I contacted them regarding the issue and never got any guidance or explanation as to what was happening. A previous customer of mine called me, I was unable to answer so the call was forwarded. Again I did not receive a text with call details. I received a text from the customer stating that her call was not answered and there was no option to leave a voicemail. I had suspected that was happening but did not previously have confirmation. I immediately turned off call forwarding. I reached out to cancel after using only half my allotted minutes and was told that I would be billed for another month of service with zero minutes used because I requested to cancel the same day of the new billing cycle. Absolutely ridiculous customer service and they will suck every penny they can out of a small business.

It wasn't very long into my time with Signpost that I learned their support team is completely unwilling to help you get properly set up, help out, return calls or even tell the truth.

Multiple times, vital information regarding the platform was hidden from discussions and ultimately when I decided to discontinue the service, their team was quick to cease conversation whilst continuing to charge my company.

Beware of Curtis, he will continue to charge your account to avoid company punishment.

We signed up for the review services and received more reviews than 2 months than the company had received in its history. This was very effective.

In January we elected to use Signpost for informing our customers, creating a newsletter, as well as boosting our reviews across the internet! This has been an awesome experience... I highly recommend!

I have been Signpost client for over the year. What has been outstanding experience working with Curtis my account manager. He made a great difference in appreciation of the signpost possibilities and effective ways of using it. I originally signed up to use the service to add more reviews to my google and yelp sites. Even though software could have done more flexibility, working with Curtis made the greatest positive impact. Thank you.

We switched to Signposts about a year ago, after trying out another very popular online site to try to enhance our online presence. We have been very pleased that we did. Though we did receive some complaints from our email list that they were getting too many requests (from Signposts), I recently was able to speak with a service rep and we have adjusted both WHO gets the emails, the language IN the emails and the frequency. True, I wish I had been aware of the options earlier, but I'm glad to have them now. AND, we are VERY pleased with the online reviews Signposts has generated for us!