Signpost

Been with Signpost since October of 2015. While it's not perfect Signpost is leagues above the rest. When I started the product seemed to be lacking a few options, but in the last few months looks like they've a feature similar to, but better than Constant Contact, brought text messaging for all the automated features, allowed creation of specific customer lists to separate groups. I've seen a lot of reviews and new customers created from Signpost.

This is a very bad company. They charged me for three months instead of two and took more money then was supposed to be and stealing money from contractors.

Well, let's start from the beginning. I am a small business owner. The sales rep promised They will help generate at least 3 leads a week. After 2 weeks when nothing happened, wanted to cancel the agreement. You just can't. Regardless if all new email addresses were provided by you. They take the credit for that.
Account manager was very polite, and helped create a business page in yelp, yet that is more out les all that he did. The offered marketing emails were bulk, dull to the stage of solicitating current customers.
They bond you to the 3 month agreement and despite lack of providing new leads and not standing up to their promises, there is no way out.
The bottom line. Lots of frustration, waste of money and time.
Not only they did not help me gain new customers, but they bugged and probably retracted my current customers.

We utilized signpost for a full 6 months. We run a local salon. We have about 200+ client emails. Signpost is pretty much MailChimp but automated. They constantly send your clients emails asking for reviews and offer incentives as $5 off for them to write a review.
We were paying about $240/month, which is extremely excessive for what SignPost is doing. Taking all things into consideration, you shouldn't have to pay more than $50/month for their service. Save yourself and use MailChimp instead. Also a pain in the *** to cancel. Their sales rep are savages. Took over 2 hours on the phone to cancel. 2 hours of repeating " cancel cancel cancel"

I signed up with Signpost so I could easily text customers for last minute changes or sales. The hidden bonus of their services... The much higher star ratings and increased positive reviews I'm getting on FB, Google & Yelp.

I admit, their sales technique to have you learn about their product may feel overwhelming... but their product is not. It systematically approaches the customers a few at a time with weeks in between to increase those ratings & reviews. It's easy to use and I set up a monthly call with my rep. For me, it keep me accountable to my marketing tasks which often take a backseat to the daily operations of my small business.

I signed up for a year of their service. They did some helpful things with my social media accounts at first, but this person disappeared and I never heard from them after the first few months. WORSE, they continue to try to charge me after the contract expired and I cancelled in writing. Have notified them several times, they always acknowledge by automated response, but never do anything. I got an email from a representative about a month ago. Told them to quit charging me and close my account, as I had already cancelled within their terms. No response from this person at all. And they are still trying to charge me. HUGE hassle. NOT worth it.

They added no value to my business. Everyone is sweet talking with empty shell in the back-end. I am a software programmer. Have worked at it for sixteen years. There is no artificial intelligence behind it. I can get the same reviews from my past clients. The campaign manager is all controlled by them. Even the editor does not work. I cannot automate an email campaign. Everything is geared for reviews. I feel my clients will be beaten up to get reviews. When I asked to cancel, they said I would have to pay $1350 as cancellation fee. Terrible company - STAY AWAY.

I contracted with Signpost for a 1 year period. I mainly wanted to increase reviews online for the company. For $1,750.00 I got 3 reviews on Google, 6 reviews on Yelp and 2 re-marketing sales. I also receive multiple complaints a month from non customers they spam from my email. The concept sounds good but does not work very well in practice.

We did over 700 projects this year. Seems like it would of generated more than 9 reviews and 2 sales. Seems like it works for some people just did not work for us. Taking a cruise with the $1,750.00 this year.