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Signpost

How would you rate Signpost?
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Michigan
1 review
0 helpful votes
Follow Amy M.
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In January we elected to use Signpost for informing our customers, creating a newsletter, as well as boosting our reviews across the internet! This has been an awesome experience... I highly recommend!

Date of experience: April 24, 2021
Laura N. Signpost Rep
over a year old

We're thrilled to hear this, Amy! Thanks for your high praise, and thanks for choosing Signpost!

Texas
1 review
11 helpful votes
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I can't say enough good things about Signpost. As a small business owner, where you put your money matters. From their result oriented platform that is easy to navigate, to the support their team provides, you will feel taken care of in your mission to achieve your business goals.

Date of experience: April 30, 2020
Molly Q. Signpost Rep
over a year old

Goldie, we love to hear it! We look forward to continuing to help you achieve your goals!

California
1 review
0 helpful votes
Follow Aelita L.
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I have been Signpost client for over the year. What has been outstanding experience working with Curtis my account manager. He made a great difference in appreciation of the signpost possibilities and effective ways of using it. I originally signed up to use the service to add more reviews to my google and yelp sites. Even though software could have done more flexibility, working with Curtis made the greatest positive impact. Thank you.

Date of experience: March 9, 2021
Laura N. Signpost Rep
over a year old

Wow, thanks for your excellent feedback, Aelita! We're thrilled to hear that you've had success with our platform, and that you enjoy working with Curtis and our team! Thank you for partnering with Signpost!

Illinois
1 review
0 helpful votes
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It wasn't very long into my time with Signpost that I learned their support team is completely unwilling to help you get properly set up, help out, return calls or even tell the truth.

Multiple times, vital information regarding the platform was hidden from discussions and ultimately when I decided to discontinue the service, their team was quick to cease conversation whilst continuing to charge my company.

Beware of Curtis, he will continue to charge your account to avoid company punishment.

Date of experience: January 14, 2022
California
1 review
3 helpful votes
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Despite producing zero results for my business they have locked us into a contract and refuse to let us out. I would never work with this company nor recommend it to anyone. Their guarantees are worthless. Find a better reputation company that actually stands by their word.

Signpost attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 12, 2020
New Jersey
1 review
13 helpful votes
Follow Susan R.
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We have been using Signpost for three years. We can't say enough good things about this system! It offers a neutral platform upon which clients and prospects can share their experiences with us - who we are, what we do, and how we help them. We are always telling fellow business owners about Signpost - unless, of course, they are competitors!

Date of experience: March 30, 2020
Tara H. Signpost Rep
over a year old

Hi Susan, thank you for spreading the word about Signpost! We appreciate your business!

Pennsylvania
1 review
11 helpful votes
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Signpost has helped me expand my online presence. I consistently hear from clients that they chose my company over others because of the fact that I have so many positive reviews on the internet. Who doesn't want that? They are worth every penny! Thank you, Signpost!

Date of experience: May 12, 2020
Molly Q. Signpost Rep
over a year old

Thank YOU, Maureen! Your success is important to us. We look forward to continuing to help your business!

Texas
1 review
9 helpful votes
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We had a bad neighbor ruining our Google rating with fake one star reviews. Signpost was able to get our real customers to start leaving reviews and brought our score up considerably. They were easy to work with as well. I really appreciate their work.

Date of experience: July 31, 2020
Molly Q. Signpost Rep
over a year old

Thank you so much for your review, Vernon! We appreciate you, too!

New York
1 review
0 helpful votes
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This is a very helpful and useful tool for our business to keep in good repor with our clients, It allows us to get ahead of any negative reviews before they negatively affect our overall rating as a business

Date of experience: October 16, 2020
Molly Q. Signpost Rep
over a year old

We're so thrilled to hear this – thank you, Michael!

Pennsylvania
1 review
0 helpful votes
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Criminal! Avoid! You will absolutely regret dealing with this company. Their product does not work and their billing practices are sneaky and deceptive. I tried to converse with them, but they don't discuss - they merely tell you how to cancel. It's laughable!

I have instituted a lawsuit against them. Please avoid them - I should have and I regret it.

John

Signpost attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 15, 2022
Laura N. Signpost Rep
over a year old

Hi John – We’re sorry to hear about your experience with our new beta feature and our service. Sometimes, we discover challenges that need to be explored with our software and fixed along the way. As discussed, we have already offered you a free month of service, which you declined. We’ve been trying to get in touch with you, to no avail. As of today, we have refunded the charges for service for 2 months. We plan to close out your account by end of day unless we hear otherwise. Again, we’re sorry that you had a poor experience, and wish you the best of success in the future. – The Signpost Team

Alabama
2 reviews
1 helpful vote
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Complete scam
October 10, 2021

These people won't just let you cancel, they try to scam an extra $200 out of you by saying you need 30 days notice to cancel their account or they'll sign you up for another billing cycle you don't need. That's crooked and these people are scam artists.

Signpost attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 10, 2021
Laura N. Signpost Rep
over a year old

Hi Patrick - I hope all is well. We strive to be honest and helpful to all our customers. I checked with our Customer Success Team, and I believe they have reached out to you and found a satisfactory solution. Please let me know if you need anything else. We appreciate your business.

Virginia
1 review
0 helpful votes
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We have been using signpost for over 2 years and it has made a HUGE difference. In our city We have more reviews than any other business with the same service. It makes us stand out from the rest! I highly recommend sign post.

Date of experience: September 23, 2019
Tara H. Signpost Rep
over a year old

Maria Lyn, we are pleased to hear that you have been able to gain great online reviews using our service!

Texas
1 review
11 helpful votes
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Colby totally understood our needs. It is hard to find a company that will work as hard as this one does! They are WHY we can continue to communicate and get positive reviews and increased SALES---Did I mention increased SALES? Very happy we are on our 2nd year of being a customer!

Date of experience: March 10, 2020
Tara H. Signpost Rep
over a year old

More revenue is what we like to see! Thanks for your review, Devon!

Massachusetts
1 review
4 helpful votes
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So Easy and Insightful
September 6, 2018

Ignore the bad comments, let me give you facts about signpost from my personal experience. I was contacted by these guys and I thought wow another high pressure company out to make a buck. Boy was I wrong, yes they are a bit high pressure and yes they are out to make money. But the excellent service and expertise on how to run and operate their product make up for it. They walked me through how to set up my account and how to use their direct marketing tools. Now I can get my business out to hundreds of people who may have never heard of us. A couple of clicks and my weekly specials or just marketing materials go out. It is professional and clear to understand, we have pave personally seen a 15% increase in just the first couple of months. Now we just opened a new location and plan on using Signpost for our marketing needs.
The staff is so professional and willing to always help, even though you may have a sales rep anyone on the phone can help.
C. J. Pups of Lowell, Ma.

Date of experience: September 6, 2018
Tara H. Signpost Rep
over a year old

Hi CJ, we are delighted to hear of your business' 15% increase! We will do everything we can to continue to deliver on your marketing and revenue goals.

New Jersey
1 review
2 helpful votes
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I always knew the importance of feedback and reviews but doing something about it overwhelmed me until Sign Post called. I'm impressed so far and it hasn't been a week. Looking forward to great results.

Date of experience: August 13, 2018
Tara H. Signpost Rep
over a year old

Thank you, Dot! We look forward to continuing to drive feedback and reviews for your business moving forward.

Illinois
1 review
2 helpful votes
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Professional marketers know marketing automation works. So much so that they're willing to invest a 5 figure sum each year and assign headcount to run their programs.

At my small business, we don't have the budget, headcount or frankly expertise to run a marketing automation program. That's where Signpost comes in. They provide an easy to use, inexpensive platform which allows our company to get positive reviews from customers, extend loyalty offers to our existing base, and run email and text based promotions with others. The platform required a little set up time, but an account manager is there to help you. After that, it's almost completely automatic. Amazing!

Date of experience: January 5, 2017
Florida
1 review
0 helpful votes
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Eagle American Realty Group joined Signpost almost a year ago. In that time, Mia has done exactly what we wanted! She captures contacts effortlessly and follows up with them automatically. Blast emails or texts for our new listings, open houses or prior clients are amazingly simple to create and look fantastic. The things that can be done on the signpost platform are cutting edge.
Signpost is not just a CRM, it is a creative assistant. Highly recommended!

Date of experience: January 24, 2019
New Jersey
1 review
9 helpful votes
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Iggy was the person I was in communication with. I wrote everything down he told me about the service. I told him I was looking to update my marketing plan etc going forward, but I needed to review my finances. He called back a few times (before I was ready and really busy). When we finally spoke as soon as I mentioned I could not afford their service at this time - Iggy just hung up on me! Wow. Thank god I didn't do business with them. And it's a lot of my, automatically deducted from your card every month ~ $200. They have gotten mostly bad reviews, which goes along with my experience. Iggy, I'd find a new job, because your customer service is terrible and the whole company doesn't merit trust. Ps... I put one star, because that is the only way to write a review. Sign Post deserves NO STARS. Buyer beware.

Date of experience: December 21, 2016
California
1 review
1 helpful vote
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I'm a fan of SignPost
February 17, 2017

I have recommended SignPost to at least half a dozen other Minuteman Press owners. For my purposes, SignPost really has come through as hoped. I needed consistent follow up that is gentle and responsive. Reviews pour in steadily for us on all major sites. It's the difference that has helped grow the business dramatically. Totally worth the investment as part of your strategy for Internet presence.

Date of experience: February 17, 2017
Washington
1 review
13 helpful votes
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Lindsay has been stellar in his ability to understand our needs and execute on them with little hesitation and complete knowledge of sign post and white can do for my small business. Not to mention he's just an all-around great guy to know. Thanks for all your help.

Date of experience: January 28, 2020
Tara H. Signpost Rep
over a year old

Hi Cameron, we appreciate your review! I'll pass along your kind words to Lindsey and please don't hesitate to reach out if we can help you further!

Overview

Signpost has a rating of 2.9 stars from 270 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Signpost most frequently mention account manager, sales rep and credit card. Signpost ranks 1st among CRM sites.

service
21
value
20
shipping
1
returns
2
quality
15
This company does not typically respond to reviews