In January we elected to use Signpost for informing our customers, creating a newsletter, as well as boosting our reviews across the internet! This has been an awesome experience... I highly recommend!
I can't say enough good things about Signpost. As a small business owner, where you put your money matters. From their result oriented platform that is easy to navigate, to the support their team provides, you will feel taken care of in your mission to achieve your business goals.
Goldie, we love to hear it! We look forward to continuing to help you achieve your goals!
I have been Signpost client for over the year. What has been outstanding experience working with Curtis my account manager. He made a great difference in appreciation of the signpost possibilities and effective ways of using it. I originally signed up to use the service to add more reviews to my google and yelp sites. Even though software could have done more flexibility, working with Curtis made the greatest positive impact. Thank you.
Wow, thanks for your excellent feedback, Aelita! We're thrilled to hear that you've had success with our platform, and that you enjoy working with Curtis and our team! Thank you for partnering with Signpost!
It wasn't very long into my time with Signpost that I learned their support team is completely unwilling to help you get properly set up, help out, return calls or even tell the truth.
Multiple times, vital information regarding the platform was hidden from discussions and ultimately when I decided to discontinue the service, their team was quick to cease conversation whilst continuing to charge my company.
Beware of Curtis, he will continue to charge your account to avoid company punishment.
Despite producing zero results for my business they have locked us into a contract and refuse to let us out. I would never work with this company nor recommend it to anyone. Their guarantees are worthless. Find a better reputation company that actually stands by their word.
We have been using Signpost for three years. We can't say enough good things about this system! It offers a neutral platform upon which clients and prospects can share their experiences with us - who we are, what we do, and how we help them. We are always telling fellow business owners about Signpost - unless, of course, they are competitors!
Hi Susan, thank you for spreading the word about Signpost! We appreciate your business!
Signpost has helped me expand my online presence. I consistently hear from clients that they chose my company over others because of the fact that I have so many positive reviews on the internet. Who doesn't want that? They are worth every penny! Thank you, Signpost!
Thank YOU, Maureen! Your success is important to us. We look forward to continuing to help your business!
We had a bad neighbor ruining our Google rating with fake one star reviews. Signpost was able to get our real customers to start leaving reviews and brought our score up considerably. They were easy to work with as well. I really appreciate their work.
Thank you so much for your review, Vernon! We appreciate you, too!
This is a very helpful and useful tool for our business to keep in good repor with our clients, It allows us to get ahead of any negative reviews before they negatively affect our overall rating as a business
We're so thrilled to hear this – thank you, Michael!
Criminal! Avoid! You will absolutely regret dealing with this company. Their product does not work and their billing practices are sneaky and deceptive. I tried to converse with them, but they don't discuss - they merely tell you how to cancel. It's laughable!
I have instituted a lawsuit against them. Please avoid them - I should have and I regret it.
John
Hi John – We’re sorry to hear about your experience with our new beta feature and our service. Sometimes, we discover challenges that need to be explored with our software and fixed along the way. As discussed, we have already offered you a free month of service, which you declined. We’ve been trying to get in touch with you, to no avail. As of today, we have refunded the charges for service for 2 months. We plan to close out your account by end of day unless we hear otherwise. Again, we’re sorry that you had a poor experience, and wish you the best of success in the future. – The Signpost Team
These people won't just let you cancel, they try to scam an extra $200 out of you by saying you need 30 days notice to cancel their account or they'll sign you up for another billing cycle you don't need. That's crooked and these people are scam artists.
Hi Patrick - I hope all is well. We strive to be honest and helpful to all our customers. I checked with our Customer Success Team, and I believe they have reached out to you and found a satisfactory solution. Please let me know if you need anything else. We appreciate your business.
We have been using signpost for over 2 years and it has made a HUGE difference. In our city We have more reviews than any other business with the same service. It makes us stand out from the rest! I highly recommend sign post.
Maria Lyn, we are pleased to hear that you have been able to gain great online reviews using our service!
Colby totally understood our needs. It is hard to find a company that will work as hard as this one does! They are WHY we can continue to communicate and get positive reviews and increased SALES---Did I mention increased SALES? Very happy we are on our 2nd year of being a customer!
More revenue is what we like to see! Thanks for your review, Devon!
Ignore the bad comments, let me give you facts about signpost from my personal experience. I was contacted by these guys and I thought wow another high pressure company out to make a buck. Boy was I wrong, yes they are a bit high pressure and yes they are out to make money. But the excellent service and expertise on how to run and operate their product make up for it. They walked me through how to set up my account and how to use their direct marketing tools. Now I can get my business out to hundreds of people who may have never heard of us. A couple of clicks and my weekly specials or just marketing materials go out. It is professional and clear to understand, we have pave personally seen a 15% increase in just the first couple of months. Now we just opened a new location and plan on using Signpost for our marketing needs.
The staff is so professional and willing to always help, even though you may have a sales rep anyone on the phone can help.
C. J. Pups of Lowell, Ma.
Hi CJ, we are delighted to hear of your business' 15% increase! We will do everything we can to continue to deliver on your marketing and revenue goals.
I always knew the importance of feedback and reviews but doing something about it overwhelmed me until Sign Post called. I'm impressed so far and it hasn't been a week. Looking forward to great results.
Thank you, Dot! We look forward to continuing to drive feedback and reviews for your business moving forward.
Professional marketers know marketing automation works. So much so that they're willing to invest a 5 figure sum each year and assign headcount to run their programs.
At my small business, we don't have the budget, headcount or frankly expertise to run a marketing automation program. That's where Signpost comes in. They provide an easy to use, inexpensive platform which allows our company to get positive reviews from customers, extend loyalty offers to our existing base, and run email and text based promotions with others. The platform required a little set up time, but an account manager is there to help you. After that, it's almost completely automatic. Amazing!
Eagle American Realty Group joined Signpost almost a year ago. In that time, Mia has done exactly what we wanted! She captures contacts effortlessly and follows up with them automatically. Blast emails or texts for our new listings, open houses or prior clients are amazingly simple to create and look fantastic. The things that can be done on the signpost platform are cutting edge.
Signpost is not just a CRM, it is a creative assistant. Highly recommended!
Iggy was the person I was in communication with. I wrote everything down he told me about the service. I told him I was looking to update my marketing plan etc going forward, but I needed to review my finances. He called back a few times (before I was ready and really busy). When we finally spoke as soon as I mentioned I could not afford their service at this time - Iggy just hung up on me! Wow. Thank god I didn't do business with them. And it's a lot of my, automatically deducted from your card every month ~ $200. They have gotten mostly bad reviews, which goes along with my experience. Iggy, I'd find a new job, because your customer service is terrible and the whole company doesn't merit trust. Ps... I put one star, because that is the only way to write a review. Sign Post deserves NO STARS. Buyer beware.
I have recommended SignPost to at least half a dozen other Minuteman Press owners. For my purposes, SignPost really has come through as hoped. I needed consistent follow up that is gentle and responsive. Reviews pour in steadily for us on all major sites. It's the difference that has helped grow the business dramatically. Totally worth the investment as part of your strategy for Internet presence.
Lindsay has been stellar in his ability to understand our needs and execute on them with little hesitation and complete knowledge of sign post and white can do for my small business. Not to mention he's just an all-around great guy to know. Thanks for all your help.
Hi Cameron, we appreciate your review! I'll pass along your kind words to Lindsey and please don't hesitate to reach out if we can help you further!
Answer: NOT! I got a less than 5 reviews ON google from past clients through signpost. I got zero new leads through their campaigns and emails.
Answer: Hi Fred, Occasionally we get some unhappy customers, but we have over 7000 happy customers. Feel free to check out the happy ones here: http://www.signpost.com/testimonials/
Answer: You can't 1year contract if you want to cancel you need to pay the rest of the months in one lumpsum.
Answer: Hi Genevieve, we have not analyzed the results of our restoration industry merchants specifically, but we have observed great results for merchants in the home contractor industry! You can check out this area of our website for more insights: https://www.signpost.com/customer-results-home-contractors/
Answer: Hi Frank, Would you mind sending a screenshot of the billing statement you are referencing to support@signpost.com? There should be a complete number listed on all of our communications. In the meantime, the best number to reach us during our business hours of Monday through Friday, 9am to 6pm EST is (855) 606-4900 -- our support team would be happy to help you out!
Answer: A contract is reuired, you must pay up front, and they will not allow you to cancel. Stay away!
Answer: Signpost takes a lot of work to reap any benefits; it's not as easy as the pushy sales staff would have you believe. The real problem occurs when you try to leave. They require payment up front (in our case one year), and will not refund anything when you cancel. This is a very shady company, and I would recommend staying away!
Answer: Dave W's [Signpost Rep] above, is a classic example of the problem with Signpost; you can't just cancel the service. They bill you in advance, will not refund what they have billed (even if you quit using the service), and make it very difficult to cancel. You can't just click a button, or send an email, you have to endure a long sales pitch by a tricky, and very aggressive, sales associatte. Best to just stay away! QUOTED FROM DAVE'S RESPONSE: Dave W. [Signpost Rep] On 7/7/17 Hi Albert, Thanks for submitting! You can contact either your sales representative or our support team directly. Our support team can be reached at mia@signpost.com or 855-606-4900. They will connect you with your Account Manager, who will offboard your account with you.
Answer: Good luck John. You will have to endure a long sales pitch from a very pushy sales associate. In our case (sounds like others had similar situations), we had to cancel 30 days before the contract automatically renewed. I contacted Signpost the day after their $2,000 charge appeared on my credit card, and they refused to budge. Nothing... Best to stay away from Signpost!
Answer: Dave W, it sounds like you a have a really terrible job, trying to justify the way Signpost treats clients. In my case, I'm out $2,000 with no recourse, for a one year contract that I don't want. Shame on you!
Signpost has a rating of 2.9 stars from 270 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Signpost most frequently mention account manager, sales rep and credit card. Signpost ranks 1st among CRM sites.
We're thrilled to hear this, Amy! Thanks for your high praise, and thanks for choosing Signpost!